<div><style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><p><strong id="isPasted"><span style="font-size: 11pt;">Configuration </span></strong><span style="font-size: 11pt;"><strong id="isPasted">> Tickets > Time Management</strong></span></p><p id="isPasted"><span style="font-size: 11pt;"><strong>Configuration > Time Management</strong></span></p><p><span style="font-size: 11pt;"><strong>Configuration > Sales > Time Management</strong></span></p><p><span style="font-size: 11pt;"><br></span></p><p><span style="font-size: 11pt;"><strong>Related Guides:</strong></span></p><ul><li style="font-size: 11pt;"><a href="https://usehalo.com/haloitsm/guides/1924/" rel="noopener noreferrer" target="_blank" style="font-size: 11pt;"><strong>Time Tracking</strong></a></li><li style="font-size: 11pt;"><a href="https://usehalo.com/haloitsm/guides/1925/" rel="noopener noreferrer" target="_blank" style="font-size: 11pt;"><strong>Timesheet Approvals</strong></a></li><li style="font-size: 11pt;"><strong><a data-fr-linked="true" href="https://usehalo.com/haloitsm/guides/2257/" id="isPasted" target="_blank" rel="noopener noreferrer" style="font-size: 11pt;">How to Configure Timesheets</a></strong></li></ul></div>
<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
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</style><p><strong><span style="font-size: 14pt;">General Settings</span></strong></p><table class="styled-table grid" style="width: 100%; height: 1683px;"><colgroup><col style="width: 33.3324%;"><col style="width: 14.5929%;"><col style="width: 52.0747%;"></colgroup><tbody><tr><td style="text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td id="tracknonbill">Track Non Billable Time<br></td><td>Checkbox</td><td style="text-align: left;">When checked, time that is logged against a ticket that is not billable will be kept track of and used for auditing purposes.</td></tr><tr><td id="tracktravel">Track Travel Time<br></td><td>Checkbox</td><td style="text-align: left;">When checked, the ability to use Travel type charges is enabled, and these can be added to actions in order to distinguish between Travel and Labour time.</td></tr><tr><td id="showtraveltimesheet">Include Travel Time in Actions on the Timesheet<br></td><td>Checkbox</td><td style="text-align: left;">Should Travel Time be being tracked, checking this will log this time on Timesheets alongside other logged time.</td></tr><tr><td id="trackmileage">Track Distance Travelled</td><td>Checkbox</td><td style="text-align: left;">When checked, the ability to track mileage is enabled, which can have a charge rate applied to it, e.g. per unit travelled.</td></tr><tr><td id="show_holiday_timesheet">Include Holidays on the Timesheet<br></td><td>Checkbox<br></td><td style="text-align: left;">When checked, the holidays of Agents can be viewed in the timesheets module in addition to the calendar. You must click into a timesheet day to see if any holidays are booked on that day. If operating on a version of Halo before version 2.230.1, "all day" holidays will not show on timesheets. If the holiday type requires approval, holidays will only show on timesheets once approved.<br></td></tr><tr><td id="opentickettimer">Record the time taken to log a new Ticket manually<br></td><td>Checkbox</td><td style="text-align: left;">When checked, a timer will begin when first starting to log a ticket manually. The time taken to log the ticket will then be added to the initial action of creating the Ticket and can have a Default Charge Type associated to it on a Ticket Type or Agent level.</td></tr><tr><td id="autostarttimer">Automatically use a timer on the new Action screen<br></td><td>Checkbox</td><td style="text-align: left;">When checked, the Timer function will automatically be enabled when logging an Action. This will set the time taken to log the Action as the Time Taken field on the Action. This can be overridden should the field be visible on the Action.</td></tr><tr><td id="onlyusetimersonactionswithtimetaken">Only use a timer on Actions where the Time Taken field is visible<br></td><td>Checkbox</td><td style="text-align: left;">When checked, the Timer function will only be available on Actions where the Time Taken field is visible. Else, the Action will be logged with no time by default (this can be overriden by editting the action).</td></tr><tr><td id="show_timer_seconds">Show read-only seconds on the Action and new Ticket timers<br></td><td>Checkbox</td><td style="text-align: left;">When the Timer is visible, there will be a seconds counter alongside the hours and minutes, akin to a stopwatch. The seconds are read-only and cannot be modified.</td></tr><tr><td id="timertype">Timer Start Point<br></td><td>Single Select</td><td style="text-align: left;">This will determine the point at which the Timer begins counting when viewing tickets and logging actions. </td></tr><tr style="height: 70px;"><td id="tickettimermodalpause">Pause Ticket timers beneath other Ticket modal windows<br></td><td>Checkbox<br></td><td style="text-align: left;">When another ticket is opened in a modal window this will pause the timer for the original ticket. The time will resume once the window is closed. </td></tr><tr><td id="pause_timer_when_ticket_hidden">Pause Ticket timers on inactive tabs<br></td><td>Checkbox<br></td><td style="text-align: left;"><strong>(v2.238+)</strong> When enabled, Ticket Timers can be paused when the tab is not being used. This applies to changing tabs within Halo and changing or minimising the browser tab.</td></tr><tr><td id="tickettimerdisplay">Show the timer on the Ticket Details screen<br></td><td>Checkbox</td><td style="text-align: left;">When checked, the Timer will be made visible in the Ticket Details section of the Ticket view. This will be an indication for time being logged should the timer be being triggered upon opening the tickets</td></tr><tr><td id="defaultquicktimemethod">Default time entry method for quick time<br></td><td>Single Select</td><td style="text-align: left;">When logging Quick Time, this will determine the way that the hours logged are calculated.</td></tr><tr><td id="actiondatedisplay">Action Date and Time Format<br></td><td>Single Select<br></td><td style="text-align: left;">This selection determines the format of the date/time information displayed on Action tiles in the progress tab of the Tickets screen.<br></td></tr><tr><td id="actiondatedisplay">Enable Shifts<br></td><td>Checkbox</td><td style="text-align: left;">Enabling this will allow the selection of the shift appointment type which will then be used in place of workdays across the application for agents with shifts enabled. When enabled, there will be a new area on the left hand side navigation bar called shifts.<br></td></tr><tr><td id="useteamshifts">Enable Team Shifts</td><td>Checkbox<br></td><td style="text-align: left;">Team Shifts allow you to create recurring shifts from Team Config (There is a new tab called shifts when you click into a team). These are unassigned and can be assigned to Agents later. Any Agent can be assigned to a Team shift regardless of what Teams they have access to. <p id="isPasted">Recurring shifts for a Team can also be added from the Shifts area and recurring master Shifts can be viewed. When this is active a dropdown to filter shifts for a specific team will be shown in the Shifts module of the left hand side navigation menu.</p></td></tr><tr><td id="shifttypes">Shift Types</td><td>Button</td><td style="text-align: left;">Shift types have their own lookup code where you can determine what values appear in the shift appointment type single select.</td></tr><tr><td id="enable_clock_in_out">Enable clocking into and out of Shifts<br></td><td>Checkbox</td><td style="text-align: left;">Enables the ability for Agents to clock in and out of Shifts from the Time Management side pane.</td></tr><tr><td id="clock_in_mins_early">Maximum number of minutes early somebody can clock into a Shift<br></td><td>Integer</td><td style="text-align: left;"><p id="isPasted"><strong>("Enable clocking into and out of Shifts" must be enabled)</strong></p><p id="isPasted">Sets how many minutes before the start time of the Shift an Agent can clock in.</p></td></tr><tr><td id="shift_break_status">Allow Agents to take a Break mid Shift, and set them to the following Status<br></td><td>Single Select</td><td style="text-align: left;"><p id="isPasted"><strong>("Enable clocking into and out of Shifts" must be enabled)</strong> When set to a Status, Agents can click a "Start Break" button to take a break mid Shift. The button will be hidden if set to "Disabled".</p></td></tr><tr><td id="shift_end_status">When ending a Shift, set Agent's Status to the following Status<br></td><td>Single Select<br></td><td style="text-align: left;"><p id="isPasted"><strong>("Enable clocking into and out of Shifts" must be enabled)</strong> Sets the Status the Agent will use after the Shift ends.</p></td></tr><tr><td id="enable_ad_hoc_shift">Allow clocking into ad hoc Shifts<br></td><td>Checkbox<br></td><td style="text-align: left;"><p id="isPasted"><strong>("Enable clocking into and out of Shifts" must be enabled)</strong> Allows Agents to start and end ad-hoc Shifts.</p></td></tr><tr><td id="default_adhoc_shift_length">Default length of ad hoc Shift in minutes<br></td><td>Integer<br></td><td style="text-align: left;"><p id="isPasted"><strong>("Enable clocking into and out of Shifts" and "Allow clocking into ad hoc Shifts" must be enabled)</strong> Sets the default end time when starting an ad hoc Shift.</p></td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Timesheets</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 14.5065%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 52.1602%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="usetechtimesheets">Enable Agent Timesheet feature<br></td><td style="width: 14.5065%;">Checkbox</td><td style="width: 52.1602%; text-align: left;">When checked, Agents can have their own individual Timesheets, where their logged time will display, along with booked appointments and break times. Additional information such as Target Hours and Hours Worked is also visible here.</td></tr><tr><td style="width: 33.3333%;" id="usetechtimesheets">Timesheet interval size (minutes)<br></td><td style="width: 14.5065%;">Single Select</td><td style="width: 52.1602%; text-align: left;">This will determine how short a Timesheet entry can be. A smaller interval will allow for a more precise way of monitoring time logged.</td></tr><tr><td style="width: 33.3333%;" id="timefieldstoshowontimesheet">Time fields to show on Timesheet<br></td><td style="width: 14.5065%;">Single Select</td><td style="width: 52.1602%; text-align: left;">This determines the information fields that will display atop the Timesheet when viewed.</td></tr><tr><td style="width: 33.3333%;" id="reservedintfield1">"Charge Hours" calculation on timesheet<br></td><td style="width: 14.5065%;">Single Select<br></td><td style="width: 52.1602%; text-align: left;">Include Only time that will be invoiced, or Include all time except no charge. This is important if you are using the timesheets feature for management of agents and if you are looking at reporting on this.</td></tr><tr><td style="width: 33.3333%;" id="timesheet_chargeable_show_logged_time">Show the actual time entry amount for 'Charge Hours'<br></td><td style="width: 14.5065%;">Checkbox</td><td style="width: 52.1602%; text-align: left;">When enabled, timesheets will show the actual time taken instead of accounting for any rounding or minimum times.</td></tr><tr><td style="width: 33.3333%;" id="enabletsapprovals">Enable Timesheet Approvals<br></td><td style="width: 14.5065%;">Checkbox</td><td style="width: 52.1602%; text-align: left;">When checked, Timesheet Approvals are turned on. This means that timesheets will need submitting by the Agent then approving by the Agent's Timesheet Manager. This is all done via their Timesheets Area.</td></tr><tr><td style="width: 33.3333%;" id="send_timesheet_rejection_emails">Send Timesheet rejection emails<br></td><td style="width: 14.5065%;">Checkbox</td><td style="width: 52.1602%; text-align: left;">When checked, should a manager reject their Agent's Timesheet, that Agent will receive a notification via email regarding the rejection.</td></tr><tr><td style="width: 33.3333%;" id="lock_submitted_timesheets">Actions cannot be amended once Timesheets are submitted<br></td><td style="width: 14.5065%;">Checkbox</td><td style="width: 52.1602%; text-align: left;">When checked, after the Timesheet has been submitted for approval, any Actions that were involved on that Timesheet cannot be edited.<br><br><strong id="isPasted"><em>Note: This is overridden and actions can still be edited if the agent has the "Can manually adjust billing time allocation per action" permission.</em></strong><em><br></em></td></tr><tr><td style="width: 33.3333%;" id="warn_if_time_added_on_approved_timesheet">Behaviour when time is added to a period that is already submitted<br></td><td style="width: 14.5065%;">Checkbox</td><td style="width: 52.1602%; text-align: left;">Here, you can choose what happens when an Agent tries to add a time entry to a timesheet that has already been submitted for approval. If set to 'Do not allow time entry and show a warning' Agents will not be able to edit existing time entries or add new time entries. </td></tr><tr><td style="width: 33.3333%;" id="only_invoice_approved_timesheets">Actions cannot be invoiced until Timesheets are approved<br></td><td style="width: 14.5065%;">Checkbox</td><td style="width: 52.1602%; text-align: left;">When checked, billable time on Actions cannot be invoiced for unless the timesheet where that time was logged has been approved.</td></tr><tr><td style="width: 33.3333%;" id="send_incomplete_timesheet_notifications">Enable Incomplete Timesheet Notifications</td><td style="width: 14.5065%;">Checkbox</td><td style="width: 52.1602%; text-align: left;">When checked, the option to send notifications for incomplete timesheets will appear in Agent's notification preferences.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Time Logging</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 14.7015%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 51.9652%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="allowquicktime">Allow Agents to log time<br></td><td style="width: 14.7015%;">Checkbox</td><td style="width: 51.9652%; text-align: left;">When checked, the ability to log time is made available to Agents. This enables the ability to log time outside of Actions with a defined process via the Timesheet menu, as opposed to just logging a random ticket.</td></tr><tr><td style="width: 33.3333%;" id="quicktimertid">Ticket Type used for logging time<br></td><td style="width: 14.7015%;">Single Select</td><td style="width: 51.9652%; text-align: left;">The selection made here will be the Ticket Type that is used when the Log Time function is performed.</td></tr><tr><td style="width: 33.3333%;" id="quicktime_default_site">Default Customer/Site for quick time Tickets <br></td><td style="width: 14.7015%;">Single Select</td><td style="width: 51.9652%; text-align: left;">The Site chosen here will be used as a default selection for logging quick-time tickets. Should this not be set, the global default for new tickets will be used.</td></tr><tr><td style="width: 33.3333%;" id="quicktimeusermandatory">User selection is mandatory when logging time<br></td><td style="width: 14.7015%;">Checkbox</td><td style="width: 51.9652%; text-align: left;">When checked, the Agent logging time must select a User to log this time against. The resulting ticket will be assigned to that User. When not mandatory, this will be assigned to the global default, usually a General User.</td></tr><tr><td style="width: 33.3333%;" id="allowticketselectionduringquicktime">Allow the choice of ticket on the quick time screen to log against<br></td><td style="width: 14.7015%;">Checkbox</td><td style="width: 51.9652%; text-align: left;">When checked, the option will be made available to log time against a relevant pre-existing ticket instead of creating a new ticket to do so. This will be compulsory when logging against a Customer in general, not when logging against a User.<br></td></tr><tr><td style="width: 33.3333%;" id="display_extra_options_on_quick_time">Allow Ticket Type Selection When logging time<br></td><td style="width: 14.7015%;">Checkbox</td><td style="width: 51.9652%; text-align: left;">When not checked, the default Ticket Type is used for logging time (specified above). When checked, an additional option is available to specify a different Ticket Type to log the time with. </td></tr><tr><td style="width: 33.3333%;" id="useagentdefaultrateonlogtime">Use the Agent default charge rate when logging time<br></td><td style="width: 14.7015%;">Checkbox</td><td style="width: 51.9652%; text-align: left;">When checked, the charge rate applied to logged time will be the Agent's default. </td></tr><tr><td style="width: 33.3333%;" id="displayextraquicktimefields">Display extra fields if the ticket type selected has them<br></td><td style="width: 14.7015%;">Checkbox</td><td style="width: 51.9652%; text-align: left;">When checked, should the Ticket Type being used have any Contract or Category fields on it, these will be made available to modify when logging time.</td></tr><tr><td style="width: 33.3333%;" id="quicktimeagentselect">Allow the selection of multiple Agents when logging quicktime<br></td><td style="width: 14.7015%;">Checkbox</td><td style="width: 51.9652%; text-align: left;">When checked, an Agent can log time on behalf of multiple Agents at once, should they have worked on this task as a team, for example.</td></tr><tr><td style="width: 33.3333%;" id="warningafterxminutes">Show a warning if a new Ticket/Action timer exceeds X number of minutes<br></td><td style="width: 14.7015%;">Integer</td><td style="width: 51.9652%; text-align: left;">Set to 0 to disable. Modifying the time taken on an Action/New Ticket manually will not show the warning. When the timer on the ticket, or on the new action screen is counting, after this set threshold, a warning will display. For example if the agent has been on the same new action screen for the specified number of minutes, a warning that can be closed/ ignored will appear on the ticket as a popup.<br></td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Action Sub-Event Entry</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 15.0938%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 51.5729%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="useactioneventtimes">Enable action sub-event time entry<br></td><td style="width: 15.0938%;">Checkbox</td><td style="width: 51.5729%; text-align: left;">Enabling this will replace Time duration fields with options to enter start and end dates. Note that the timer functionality on the Action screen cannot be used when using sub-event entry.<br></td></tr></tbody></table></div>
