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</style><p><strong>In this guide we will cover:</strong></p><p><strong>- Creating Tickets via Email</strong></p><p><strong>- Creating Tickets via the Self Service Portal</strong></p><p><strong>- Creating Tickets Manually</strong></p><p><br></p><p><br></p><p>This article shows the 3 primary ways you can create tickets.</p><p><br></p><ul><li><strong>Email </strong>-<strong> </strong>Tickets raised via Email, this is done via a polled mailbox which raises tickets. This can be configured under (<strong>Configuration > Email</strong>)</li><li><strong>Self Service Portal</strong> - This is the Web Portal that end-users can log into to raise new tickets. This can be configured under (<strong>Configuration > Self Service Portal</strong>)</li><li><strong>Manual </strong>- This relates to the Agent raised manually created tickets via the Agent Web App. This can be configured under (<strong>Configuration > Tickets</strong>)</li></ul><p id="isPasted"><strong><span style="font-size: 14pt;">Creating Tickets via Email</span></strong></p><p><span style="font-size: 11pt;">Sending an email to the mailbox(s) associated with a Halo instance can create a ticket.</span></p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjQwMzBjOGVjLTk3NWEtNGI3YS05Mzc2LWEwNDkyYmQ4Y2RlMiJ9.QYa1cLs4QUm7InkCnmIdcuu1PBiE_Iwxks589K0ISHA" class="fr-fic fr-fil fr-dib" width="838" height="823"></p><p><strong><span style="font-size: 10pt;">Fig 1. Raising a Ticket via Email</span></strong></p><p id="isPasted"><br></p><p><strong><span style="font-size: 14pt;">Creating Tickets via the Self Service Portal</span></strong></p><p>Tickets can be raised by users through the tiles within the Self Service Portal.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImVhNDI4MzNhLWQ3YjUtNDc1OS1hZTU2LWFhYWRlMWVjNjk4ZiJ9.SxNUZkxTizhOAzYG5tde7YF12uCAf23w1hxiE25i7mk" class="fr-fic fr-fil fr-dib" width="988" style="width: 990px; height: 377.933px;" height="378"></p><p><strong><span style="font-size: 10pt;">Fig 2. Raising a Ticket via the Portal</span></strong></p><p id="isPasted"><br></p><p><strong><span style="font-size: 14pt;">Creating Tickets Manually</span></strong></p><p>Tickets can be created manually by a logged in Agent. They assign the End-User details at the left side, and fill in the relevant areas of the ticket form.</p><p><br></p><p><strong><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijk4NDFlN2E2LTA3ZGYtNDQ1YS1hMTk1LTIyODgzMzVlYzExYiJ9.Jewy9BvPbLKdyYLUPa0wnQ86bffw-oSdhZ_H4gqEWe4" class="fr-fic fr-fil fr-dib" width="970" style="width: 972px; height: 673.087px;" height="673"></strong></p><p><strong><span style="font-size: 10pt;">Fig 3. Manually Raising a Ticket</span></strong></p>
