<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p><span style="font-size: 11pt;"><strong>In this guide we will cover:</strong></span></p><p><span style="font-size: 11pt;"><strong>- Sending Specific URLs</strong></span></p><p><span style="font-size: 11pt;"><strong>- Prefilling Form Data using URLs</strong></span></p><p><br></p><p><br></p><p><strong><span style="font-size: 14pt;">Sending Specific URLs</span></strong></p><p>When sending an email to a user that contains a hyperlink to the portal you can send them to a specific page on the portal by simply copying the URL for the specific page.</p><p><br></p><p>For example to send the user to a "New Starter" form we can include a hyperlink to https://myhalourl.halopsa.com/portal/newticket?tickettype_id=17</p><p><br></p><p><strong><span style="font-size: 14pt;">Prefill Form Data using URLs<br></span></strong></p><p>To take this one step further it is also possible to prefill some of the data on the form by adding them as additional URL parameters. In the example below we have prefilled the First Name and Last Name custom fields by passing the additional URL parameters highlighted here.</p><p>https://myhalourl.halopsa.com/portal/newticket?tickettype_id=17&<strong><span style="color: rgb(226, 80, 65);">customfield_141=Terry&customfield_142=Tibbs</span></strong></p><p><br></p><p>To construct the URL you need to use "customfield_" and the ID of the custom field that you want to prefill on the form.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjhiN2IwYzUwLTVmNTAtNDI4MC1iMGU2LWM3OTY4NWUyNzNhYyJ9.v8P62yhNJJ2deNxvFzDDGvmIpYDcwaLBWeRBND5vBoU" class="fr-fic fr-fil fr-dib" width="981" style="width: 983px; height: 525.882px;" height="526"></p><p><strong><span style="font-size: 10pt;">Fig 1. Example of a New Ticket hyperlink with custom field data prefilled</span></strong></p><p><br></p><p>You can obtain the custom field ID by going to the custom field on Halo and reading it from the URL:</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjJjYWE4YjI0LWMyNmItNGJmZi05NWFjLTBkNTVmMzc4NTYzOCJ9.2f_d132NonJnaYTlU7hoy67dVrpLfyKO_a1eMwTWnzc" class="fr-fic fr-fil fr-dib" width="602" height="409"></p><p><strong><span style="font-size: 10pt;">Fig 2. Obtain the Custom Field ID</span></strong></p>
