<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p><strong>In this guide we will cover:</strong></p><p><strong>- Ways to link an article to an asset</strong></p><p><strong>- Create/link a knowledge base article from a ticket</strong></p><p><br></p><p><br></p><p><strong><span style="font-size: 14pt;">Ways to link an Asset to an Article</span></strong></p><p>The first way to link an asset to an article is from the article. Edit an article and scroll to the bottom, the following table will appear where you can add in the assets that link to that article. </p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImQ4M2RhMmFiLWU4MzYtNDZlMi05ZjljLTFlODAwOWM2MzZhYyJ9.TRidldcCFi7B-fWkEgc9_xjpHUrL8K2mj3oslZjg-ig" class="fr-fic fr-fil fr-dib" width="1137" style="width: 1137px; height: 515.203px;" height="515.203"></p><p><strong><span style="font-size: 10pt;">Fig 1. Linking An Asset To An Article From The Knowledge Base</span></strong></p><p><br></p><p>Another way to link assets to articles is via the asset itself. Click into the relationships tab of the asset and then add the knowledge base article to the following table.</p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjM3ZTZlZDc2LTIwNWUtNGY4ZC05ZTJmLTllNGUzZjI2N2M4MiJ9.xzfEco9B8nDeCy74kSvzncBK97-gHh5b323oX8X-vtU" class="fr-fic fr-fil fr-dib" width="1325" style="width: 1325px; height: 450.816px;" height="450.816"></p><p><strong><span style="font-size: 10pt;">Fig 2. Linking An Asset To An Article From the Asset Page</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Create/link a knowledge base article from a ticket</span></strong></p><p>An action can be used to create a knowledge base article from a ticket, or link a knowledge base article to a ticket, the following system uses will need to be set on the action to achieve this.</p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjY4MjY3ZDM5LTY5Y2ItNGQ2Mi1iYmVjLWVhZDY1YWFlMjExNiJ9.HYuZMvNao47qavM5_FXZFniyUMQTE0iH3Ux-yscIBTY" class="fr-fic fr-fil fr-dib" width="1315" style="width: 1315px; height: 490.449px;" height="490.449"></p><p><strong><span style="font-size: 10pt;">Fig 3. System Uses To Create Or Link Knowledge Base Articles</span></strong></p><p><br></p><p>Using these actions is set up the same way for the field list configured in the Article Drafts guide. If an article is linked to it will appear in a new tab of the ticket.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImY1MzgyZWY1LWIwNGItNGFlNi1hM2U4LThkYWI1YjZjNGJkZSJ9.ubRbNfaj7X0LrzR7ymBOrnJujVi6yCJtd4YgdqQZlWk" class="fr-fic fr-fil fr-dib" width="1219" style="width: 1219px; height: 353.596px;" height="353.596"></p><p><strong><span style="font-size: 10pt;">Fig 4. Article Details Tab Appearing After Linking An Article</span></strong></p><p><br></p><p>Then after linking or creating, you can add the asset against that ticket to the article, by clicking on edit and then linking the asset.</p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjFhZmExMjgwLWUwNjQtNGJkZS05MjBkLWM1ODUyN2NhYjliYyJ9.4JaRqiIxtI1VglMnc5r4cgb5eYriwlrMrfprdJ_Y56o" class="fr-fic fr-fil fr-dib" width="1386" style="width: 1386px; height: 592.521px;" height="592.521"></p><p><strong><span style="font-size: 10pt;">Fig 5. Linking An Asset To An Article From a Ticket</span></strong></p>
