<div><div><div><div><div><div><div><div><style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p><strong><span style="font-size: 11pt;">Configuration > Tickets > Ticket Types</span></strong></p><p><br></p><p><strong><span style="font-size: 11pt;">Related Guides:</span></strong></p><ul><li style="font-size: 11pt; font-weight: bold;"><a href="https://usehalo.com/haloitsm/guides/876" target="_blank" rel="noopener noreferrer"><strong>Altering Ticket Types</strong></a></li></ul></div></div></div></div></div></div></div></div>
<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><style>
p {
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span.fr-emoticon.fr-emoticon-img {
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}
span.fr-emoticon {
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</style><style>
p {
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span.fr-emoticon.fr-emoticon-img {
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}
span.fr-emoticon {
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blockquote {
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blockquote blockquote {
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blockquote blockquote blockquote {
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}
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</style><style>
p {
margin: 0;
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span.fr-emoticon.fr-emoticon-img {
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}
span.fr-emoticon {
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}
blockquote {
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blockquote blockquote {
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</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
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}
span.fr-emoticon {
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table.grid td,
table.grid th {
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text-align: right; margin: 5px 0 5px auto;
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}
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float: left; margin: 5px auto;
}
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float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
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img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
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margin: 5px auto; display: block; float: none;
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img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
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box-shadow: 10px 10px 5px 0px #cccccc;
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border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
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}
span.fr-emoticon {
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blockquote blockquote blockquote {
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table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
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display: block; margin: 5px auto;
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text-align: right; margin: 5px 0 5px auto;
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text-align: left; margin: 5px auto 5px 0;
}
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}
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}
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margin-left: 0; text-align: left;
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}
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box-sizing: content-box; border: solid 5px #CCC;
}
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box-shadow: 10px 10px 5px 0px #cccccc;
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border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
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}
span.fr-emoticon {
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}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
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display: block; margin: 5px auto;
}
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text-align: right; margin: 5px 0 5px auto;
}
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text-align: left; margin: 5px auto 5px 0;
}
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float: none; margin: 5px auto;
}
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}
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margin: 5px auto; display: block; float: none;
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img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
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box-shadow: 10px 10px 5px 0px #cccccc;
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border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
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</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
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}
span.fr-emoticon {
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img.fr-bordered {
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box-shadow: 10px 10px 5px 0px #cccccc;
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</style><style>
p {
margin: 0;
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span.fr-emoticon.fr-emoticon-img {
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}
span.fr-emoticon {
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text-align: right; margin: 5px 0 5px auto;
}
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text-align: left; margin: 5px auto 5px 0;
}
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float: none; margin: 5px auto;
}
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float: left; margin: 5px auto;
}
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float: right; margin: 5px auto;
}
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margin-left: 0; text-align: left;
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img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
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}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
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display: block; margin: 5px auto;
}
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text-align: right; margin: 5px 0 5px auto;
}
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text-align: left; margin: 5px auto 5px 0;
}
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float: none; margin: 5px auto;
}
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float: left; margin: 5px auto;
}
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float: right; margin: 5px auto;
}
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}
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margin-left: 0; text-align: left;
}
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margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><p><br></p><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><div><div><div><div><div><div><div><div><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style> <style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style> <style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style> <style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style> <style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style> <style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style> <style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style> <style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style> <style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
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box-sizing: content-box; border: solid 5px #CCC;
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</style><p><strong><span style="font-size: 14pt;">Table View</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.0604%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 14.3343%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 52.5282%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.0604%;">Sequence</td><td style="width: 14.3343%;">Header</td><td style="width: 52.5282%; text-align: left;">This is the sequence value of the Ticket Type, and will dictate where it appears in lists. Higher sequences will appear lower on the list. If two or more Lists share the same Sequence value, they will be ordered alphabetically.</td></tr><tr><td style="width: 33.0604%;">Name</td><td style="width: 14.3343%;">Header</td><td style="width: 52.5282%; text-align: left;">This is the name of the Ticket Type, and will be how it is displayed in lists.</td></tr><tr><td style="width: 33.0604%;">Group</td><td style="width: 14.3343%;">Header</td><td style="width: 52.5282%; text-align: left;">This is the group that the Ticket Type belongs to, these are used as a higher level of categorisation for Ticket Types (Only visible when "Show an additional level for grouping Ticket Types" is enabled in Tickets General Settings) <a href="https://usehalo.com/haloitsm/guides/1893/" rel="noopener noreferrer" target="_blank">Ticket Groups</a></td></tr><tr><td style="width: 33.0604%;">Use</td><td style="width: 14.3343%;">Header</td><td style="width: 52.5282%; text-align: left;">The case in which these Ticket Types are used, Tickets, or Projects for example.</td></tr><tr><td style="width: 33.0604%;">Team</td><td style="width: 14.3343%;">Header</td><td style="width: 52.5282%; text-align: left;">The default Team that this Ticket Type will be assigned to</td></tr><tr><td style="width: 33.0604%;">Agent</td><td style="width: 14.3343%;">Header</td><td style="width: 52.5282%; text-align: left;">The default Agent that this Ticket Type will be assigned to. This includes options to choose a specific agent, use intelligent routing options or assign to the account manager, primary or secondary agent for the client. For more information on the intelligent routing options available checkout <a data-fr-linked="true" href="https://usehalo.com/haloitsm/guides/2050" id="isPasted" target="_blank" rel="noopener noreferrer">Distributing Tickets in Halo (Intelligent Routing, Load Balancing, Round Robin, Qualification Matching)</a>. </td></tr><tr><td style="width: 33.0604%;">Start a Workflow</td><td style="width: 14.3343%;">Header</td><td style="width: 52.5282%; text-align: left;">The default Workflow that this Ticket Type will start when it's created.</td></tr><tr><td style="width: 33.0604%;">Template</td><td style="width: 14.3343%;">Header</td><td style="width: 52.5282%; text-align: left;">The default Ticket Template that will be applied when the Ticket Type is created.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Top Bar</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 13.6255%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 53.002%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;">Edit / Save</td><td style="width: 13.6255%;">Button</td><td style="width: 53.002%; text-align: left;">Allows the ability to edit the details of this Ticket Type, then save them afterwards.</td></tr><tr><td style="width: 33.3333%;">Access Control</td><td style="width: 13.6255%;">Button</td><td style="width: 53.002%; text-align: left;">Opens a menu for assigning granular access to this particular entity specifically.</td></tr><tr><td style="width: 33.3333%;">Clone</td><td style="width: 13.6255%;">Button</td><td style="width: 53.002%; text-align: left;">This will create an exact replica of this Ticket Type, it is recommended that you name this new type differently to the original to avoid confusion.</td></tr><tr><td style="width: 33.3333%;">Delete</td><td style="width: 13.6255%;">Button</td><td style="width: 53.002%; text-align: left;">Deletes the Ticket Type. You will be warned.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Details</span></strong></p><table class="styled-table grid" style="width: 100%; height: 818px;"><tbody><tr style="height: 50px;"><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 14.5766%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 51.9334%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr style="height: 47px;"><td style="width: 33.3333%;" id="name">Ticket Type Name</td><td style="width: 14.5766%;">Free Text</td><td style="width: 51.9334%; text-align: left;">Ticket Types name, used in lists etc..</td></tr><tr style="height: 92px;"><td style="width: 33.3333%;" id="sequence">Sequence in lists</td><td style="width: 14.5766%;">Integer</td><td style="width: 51.9334%; text-align: left;">Determines where in the list of ticket types this ticket type will appear. The lower the sequence, the higher in the list it appears. From v2.236+, if two or more Lists share the same Sequence value, they will be ordered alphabetically.</td></tr><tr style="height: 92px;"><td style="width: 33.3333%;" id="">Group</td><td style="width: 14.5766%;">Single Select</td><td style="width: 51.9334%; text-align: left;">This determines the Ticket Type group to which this type belongs. These can be configured in Tickets General Settings, the option will also only appear if "Show an additional level for grouping Ticket Types" is enabled in Tickets General Settings too. <a href="https://usehalo.com/haloitsm/guides/1893/" rel="noopener noreferrer" target="_blank">Ticket Groups</a></td></tr><tr style="height: 47px;"><td style="width: 33.3333%;" id="itilrequesttype">ITIL Ticket Type</td><td style="width: 14.5766%;">Single Select</td><td style="width: 51.9334%; text-align: left;">Determines the ITIL type applicable to this ticket type</td></tr><tr style="height: 70px;"><td style="width: 33.3333%;" id="use">Use</td><td style="width: 14.5766%;">Single Select</td><td style="width: 51.9334%;">Determines whether tickets of this type are used for standard incident/request management, projects or sales.</td></tr><tr style="height: 92px;"><td style="width: 33.3333%;" id="visible">Visible in lists for Agents</td><td style="width: 14.5766%;">Checkbox</td><td style="width: 51.9334%;">When checked, this Ticket Type will be visible and selectable by Agents, assuming it is not restricted elsewhere. If unchecked, the Type will still exist, it will just need to be applied by the System, i.e. automatically, or by default.</td></tr><tr style="height: 47px;"><td style="width: 33.3333%;" id="agentscanselect">Agents can log new Tickets with this Ticket Type</td><td style="width: 14.5766%;">Checkbox</td><td style="width: 51.9334%;">When unchecked, Agents will not be able to log Tickets of this type from within the Agent application.</td></tr><tr style="height: 92px;"><td style="width: 33.3333%;" id="enduserscanselect">End users can select this Ticket Type in Ticket Type dropdowns on the self service portal<br></td><td style="width: 14.5766%;">Checkbox</td><td style="width: 51.9334%;">When unchecked, Users will not be able to choose this Ticket Type from dropdowns (such as when logging a Ticket that allows selection of a Ticket Type). This is separate from being able to view Tickets of this type (below).</td></tr><tr style="height: 70px;"><td style="width: 33.3333%;" id="enduserscanlog">End users can access this Ticket Type<br></td><td style="width: 14.5766%;">Checkbox</td><td style="width: 51.9334%;">When unchecked, End-Users will not be able to view Tickets of this Type (viewing is reliant on sufficient permissions to view their own/others' Tickets).</td></tr><tr style="height: 70px;"><td style="width: 33.3333%;" id="anonymouscanlog">Allow Users to log this ticket type anonymously</td><td style="width: 14.5766%;">Checkbox</td><td style="width: 51.9334%;">When unchecked, anonymous users (end-users who have not logged in to the Self-Service Portal) will not be able to log Tickets of this type via the Self-Service Portal.</td></tr><tr style="height: 47px;"><td style="width: 33.3333%;" id="includeinmobiledbsync">Show on the mobile applications</td><td style="width: 14.5766%;">Checkbox</td><td style="width: 51.9334%;">When checked, this Ticket Type will be available for use on the Mobile application.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Defaults</span></strong></p><table class="styled-table grid" style="width: 100%; height: 4298px;"><tbody><tr><td style="width: 30.9544%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 18.1656%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 50.8049%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 30.9544%;" id="initial_status">Initial Status</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">Determines the status Tickets of this type will have immediately after being logged.</td></tr><tr><td style="width: 30.9544%;" id="workflow_id">Start a Workflow</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">Determines the Workflow to apply to this Ticket immediately after it is logged. <ul><li><a href="https://usehalo.com/haloitsm/guides/1922/" rel="noopener noreferrer" target="_blank">Workflows</a></li></ul></td></tr><tr><td style="width: 30.9544%;">Start an Approval Process</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;"><strong>Now in its own tab.</strong><br>Determine the Approval Process to trigger at the point of this Ticket being logged. <ul><li><a href="https://usehalo.com/haloitsm/guides/1744/" rel="noopener noreferrer" target="_blank">Approvals</a></li><li><a href="https://usehalo.com/haloitsm/guides/1876/" rel="noopener noreferrer" target="_blank">Approval Process Approvers</a></li></ul><p><strong><em>Note: This tab will be hidden if the Approval Processes module is disabled.</em></strong></p></td></tr><tr><td style="width: 30.9544%;" id="default_team">Team</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">Determines the Team this Ticket should be assigned to upon being logged.</td></tr><tr><td style="width: 30.9544%;" id="default_agent">Agent</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">Determines the Agent to assign this Ticket to upon it being logged. When the incoming service is enabled, you can assign tickets to the account manager of the customer.</td></tr><tr><td style="width: 30.9544%;" id="set_agent_as_default_user">Set the Agent Logging the Ticket as the default User on new Tickets<br></td><td style="width: 18.1656%;">Checkbox </td><td style="width: 50.8049%; text-align: left;"><strong>(v2.236+)</strong> When enabled, tickets logged manually will have the User of the ticket set as the Agent logging by default. </td></tr><tr><td style="width: 30.9544%;" id="default_team_to_agents_default">Set Team to the Agents default</td><td style="width: 18.1656%;">Checkbox</td><td style="width: 50.8049%; text-align: left;">(If the above field 'Agent' is set to 'Agent Logging/Doing') - when checked, the Team this Ticket is assigned to is the default Team set within an Agent's details.</td></tr><tr><td style="width: 30.9544%;" id="default_sla">Service Level Agreement</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">Determined the SLA to apply to this Ticket upon it being logged.</td></tr><tr><td style="width: 30.9544%;" id="default_priority">Priority Number</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">Determines the Priority to set this Ticket to upon it being logged<br><br><em>NB: The priority selected must be set in the SLA that is being applied.</em></td></tr><tr><td style="width: 30.9544%;" id="default_excludefromsla">Exclude from SLA</td><td style="width: 18.1656%;">Checkbox</td><td style="width: 50.8049%; text-align: left;">When checked, SLA functionality is not considered for Tickets of this type.</td></tr><tr><td style="width: 30.9544%;" id="default_category_1">Category</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">Define the category that the ticket falls under, categories can be created and edited in Configuration > Tickets > Categorisation</td></tr><tr><td style="width: 30.9544%;" id="default_category_2">Resolution Code</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">The value chosen here will be used to define the default Category of tickets of this type. (Often Renamed)</td></tr><tr><td style="width: 30.9544%;" id="default_category_3">Category 3</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">The value chosen here will be used to define the default Category 3 of tickets of this type. (Often Renamed)</td></tr><tr><td style="width: 30.9544%;" id="default_category_4">Category 4</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">The value chosen here will be used to define the default Category 4 of tickets of this type. (Often Renamed)</td></tr><tr><td style="width: 30.9544%;" id="default_product_id">Default Product</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">The product chosen here will be related to any tickets created of this type by default.</td></tr><tr><td style="width: 30.9544%;" id="default_budgettype_id">Default Budget Type</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">Budgets are used for internal tracking of time/ money. The budget type is set to decide the default rate per hour. The rate set on a budget type determines the (internal) hourly rate to use for a Budget type. Used as a means of calculating Project costs.</td></tr><tr><td style="width: 30.9544%;" id="default_summary">Default Summary</td><td style="width: 18.1656%;">Free Text</td><td style="width: 50.8049%; text-align: left;">The text entered here will populate the default Summary field of any tickets logged of this type, but this can be changed whenever.</td></tr><tr><td style="width: 30.9544%;" id="default_details">Default Details</td><td style="width: 18.1656%;">Free Text</td><td style="width: 50.8049%; text-align: left;">The text entered here will populate the default Details field of any tickets logged of this type, but this can be changed whenever.</td></tr><tr><td style="width: 30.9544%;" id="default_matchedkbid">Article</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">The article selected here will be referenced by any tickets logged with this type by default, but can be changed.</td></tr><tr><td style="width: 30.9544%;" id="from_mailbox_id">From Address</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">This provides a list of any Mailboxes with outgoing settings configured, which can be chosen from to set a default for any emails originating from tickets of this type. This can be edited upon sending emails. </td></tr><tr><td style="width: 30.9544%;" id="default_sendack">Send Acknowledgement</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">The selection here will override the Customer level settings, and will dictate whether tickets of this type send ticket acknowledgement emails.</td></tr><tr style="height: 47px;"><td style="width: 30.9544%;" id="use_ai_acknowledgement_emails">Use AI Acknowledgement Emails<br></td><td style="width: 18.1656%;">Checkbox</td><td style="width: 50.8049%; text-align: left;">Selecting this will allow you to send AI generated acknowledgement emails using a custom AI prompt. (Only visible when "Create acknowledgement emails in the background using an Automation" is enabled in Email > General Settings)</td></tr><tr><td style="width: 30.9544%;"><p data-pasted="true" id="ai_acknowledgement_prompt">AI Prompt</p></td><td style="width: 18.1656%;">Text<br></td><td style="width: 50.8049%; text-align: left;">Here you can write a custom AI prompt for acknowledgement emails. (Only visible when "Use AI Acknowledgement Emails" is enabled)<br></td></tr><tr><td style="width: 30.9544%;"><p data-pasted="true" id="ai_acknowledgement_instructions">AI Instructions (System prompt)</p></td><td style="width: 18.1656%;">Text<br></td><td style="width: 50.8049%; text-align: left;">Here you can write custom AI Instructions for the AI to follow. (Only visible when "Use AI Acknowledgement Emails" is enabled)<br></td></tr><tr><td style="width: 30.9544%;"><p data-pasted="true" id="ai_acknowledgementtemplate">AI Acknowledgement Email Template</p></td><td style="width: 18.1656%;">Single Select<br></td><td style="width: 50.8049%; text-align: left;">This will be the email template used for sending AI acknowledgement emails, should they be enabled.<br></td></tr><tr><td style="width: 30.9544%;" id="acknowledgementtemplate">Acknowledgement Email Template</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">This will be the email template used for sending acknowledgement emails, should they be enabled.</td></tr><tr style="height: 70px;"><td style="width: 30.9544%;" id="add_ack_attachments">Add attachments to acknowledgement emails (Manual Tickets only)</td><td style="width: 18.1656%;">Checkbox</td><td style="width: 50.8049%; text-align: left;">Allow the option to add attachments to the acknowledgement email that gets sent out. This option only works for manual tickets.</td></tr><tr><td style="width: 30.9544%;" id="default_sendremoteinvite">Send Remote Session Invitation</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">When chekced, this will send a remote session invitation via any integration set up to do so, such as Beyond Trust, which will (once accepted) allow you to remote on to someone's machine.</td></tr><tr><td style="width: 30.9544%;" id="default_sendemail">Send Action Emails</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">When checked, any actions on that ticket type will send emails by default. This can be disabled on a per-action basis when performing them.</td></tr><tr><td style="width: 30.9544%;" id="default_showforusers">Show to End User</td><td style="width: 18.1656%;">Checkbox</td><td style="width: 50.8049%; text-align: left;">When enabled, tickets of this type will not be visible via the End-User portal, however the client will still be able to update it via email.</td></tr><tr><td style="width: 30.9544%;" id="overwrite_showforusers">Ensure Ticket is hidden from the Self Service Portal even if created from there</td><td style="width: 18.1656%;">Checkbox</td><td style="width: 50.8049%; text-align: left;">When enabled, should tickets of this type be logged via the Self-Service portal, they will not be visible there once logged, even if they were logged via the portal itself.</td></tr><tr><td style="width: 30.9544%;" id="forwardinboundupdates">Forward incoming updates to all recipients</td><td style="width: 18.1656%;">Checkbox</td><td style="width: 50.8049%; text-align: left;">When enabled, any updates to tickets of this type will be forwarded to any addresses in the Email Recipients list, whether they are cc'ed or not.</td></tr><tr><td style="width: 30.9544%;" id="default_estimate">Default Estimate Value</td><td style="width: 18.1656%;">Time Field (hh:mm)</td><td style="width: 50.8049%; text-align: left;">The time entered here will be set as an estimate for any tickets logged of this type, these are used for time-tracking, usually on projects.</td></tr><tr><td style="width: 30.9544%;" id="overridewiththefollowingtemplatewhenloggingmanually">Automatically apply the following template when a Ticket is logged as or changed to this Ticket Type</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">The template selected here will be applied to any tickets logged as this ticket type via any means other than email. This will also be applied if a ticket is changed to this type post-creation. </td></tr><tr><td style="width: 30.9544%;" id="appointmentdefaultbody">Default Project Appointment Body</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">The selection here will populate the body of any Project Appointments created from tickets of this type. These can be set up as custom email templates. </td></tr><tr><td style="width: 30.9544%;" id="default_appointment_summary">Default Appointment Summary</td><td style="width: 18.1656%;">Free Text</td><td style="width: 50.8049%; text-align: left;">The text entered here will populate the default Appointment Summary field of any appointments booked from tickets of this type, but this can be changed upon logging. You can create a global default summary and body from within Configuration > Calendars and Appointments > General Settings. When selecting a ticket type from the appointment creation screen, the default appointment and body will change to what is set on the ticket type.</td></tr><tr><td style="width: 30.9544%;" id="default_appointment_details">Default Appointment Body</td><td style="width: 18.1656%;">Rich Text</td><td style="width: 50.8049%; text-align: left;">The text entered here will populate the default Appointment Body field of any appointments booked from tickets of this type, but this can be changed upon logging. You can create a global default summary and body from within Configuration > Calendars and Appointments > General Settings. When selecting a ticket type from the appointment creation screen, the default appointment and body will change to what is set on the ticket type.</td></tr><tr><td style="width: 30.9544%;" id="default_services">Related Services</td><td style="width: 18.1656%;">Multiple Select</td><td style="width: 50.8049%; text-align: left;">The services selected here will be added as related services to any tickets that are logged as this type.</td></tr><tr><td style="width: 30.9544%;" id="updateservicestatus">Default for Update Service Status field</td><td style="width: 18.1656%;">Checkbox</td><td style="width: 50.8049%; text-align: left;">The yes or no dictated by this being checked or not will be the default for the "Update Service Status" field for any tickets logged of this type.</td></tr><tr><td style="width: 30.9544%;" id="default_servicestatusnote">Default Service Status Note</td><td style="width: 18.1656%;">Rich Text</td><td style="width: 50.8049%; text-align: left;">If using tickets to control monitored services, the content here will be used to populate a default for the Status Notes.</td></tr><tr><td style="width: 30.9544%;" id="">Default for Ticket is billable field<strong>(Deprectated from 2.148 onwards)</strong></td><td style="width: 18.1656%;">Checkbox</td><td style="width: 50.8049%; text-align: left;">The yes or no dictated by this being checked or not will be the default for the "Ticket is billable" field for any tickets logged of this type. </td></tr><tr><td style="width: 30.9544%;" id="isbillable">Default for Ticket Labour is billable field<br></td><td style="width: 18.1656%;">Checkbox<br></td><td style="width: 50.8049%; text-align: left;">This will be used to set the Ticket Labour is Billable field, when selected, labour for tickets of this type will be billable by default. This can be overridden by adding the "Ticket Labour is billable" field to the Ticket Type, this will display as a checkbox on the new ticket screen.<br></td></tr><tr><td style="width: 30.9544%;" id="items_are_billable">Default for Products are billable field<br></td><td style="width: 18.1656%;">Checkbox<br></td><td style="width: 50.8049%; text-align: left;">This will be used to set the Ticket Products are Billable field, when selected, Products issued for tickets of this type will be billable by default. This can be overridden by adding the "Ticket Products are billable" field to the Ticket Type, this will display as a checkbox on the new ticket screen.<br></td></tr><tr><td style="width: 30.9544%;" id="default_targetdate">Default Target Date</td><td style="width: 18.1656%;">Integer</td><td style="width: 50.8049%; text-align: left;">The number here will be how many days after the ticket is logged that the "Target Date" field will be set to, for any tickets logged of this type. Set to -1 to disable this functionality. </td></tr><tr><td style="width: 30.9544%;" id="default_startdate">Default Start Date</td><td style="width: 18.1656%;">Integer</td><td style="width: 50.8049%; text-align: left;">The number here will be how many days after the ticket is logged that the "Start Date" field will be set to, for any tickets logged of this type. Set to -1 to disable this functionality. </td></tr><tr><td style="width: 30.9544%;" id="attendeesenduser">Default Attendees of Appointment to End-User of Ticket</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">Should an appointment be raised from tickets of this type, this will set the default for the Attendees list, available from the related users to that ticket.</td></tr><tr><td style="width: 30.9544%;" id="default_is_sensitive">Is Sensitive</td><td style="width: 18.1656%;">Checkbox</td><td style="width: 50.8049%; text-align: left;">When checked, tickets of this type will only be visible to the End-User (and Agents), even if others at that Client / Site have access to see their tickets.</td></tr><tr><td style="width: 30.9544%;" id="default_is_downtime">Is Downtime</td><td style="width: 18.1656%;">Checkbox</td><td style="width: 50.8049%; text-align: left;">When checked, monitored services will default to downtime when associated with a ticket of this type. For more information on service status, read the "<a href="https://usehalo.com/haloitsm/guides/2281/" target="_blank" rel="noopener noreferrer"><strong>Service Status Monitoring</strong></a>" guide.</td></tr><tr><td style="width: 30.9544%;" id="newchilduserisagent">When manually creating a Child Ticket, set the user to the Agent creating</td><td style="width: 18.1656%;">Checkbox</td><td style="width: 50.8049%; text-align: left;">When checked, tickets created as a child of this ticket type will have the end-user set as the Agent creating the ticket.<br><br><strong><em>Note: If using an Action with the system use of "Create Child Ticket" via a "Template", this setting will be overridden as a Template will have a default User associated. This needs to be set to "Ticket Type" instead.</em></strong></td></tr><tr><td style="width: 30.9544%;" id="default_changeinformation_html">Default Change Information</td><td style="width: 18.1656%;">Rich Text</td><td style="width: 50.8049%; text-align: left;">The text entered here will be used to populate the default change information field on the change management tab, for this to show on ticket types, it must be enabled in (Configuration>Tickets>Change Management) on tickets logged of this type.<ul><li><a href="https://usehalo.com/haloitsm/guides/1926/" rel="noopener noreferrer" target="_blank">Change Management</a></li></ul></td></tr><tr><td style="width: 30.9544%;" id="default_justification">Default Justification</td><td style="width: 18.1656%;">Free Text</td><td style="width: 50.8049%; text-align: left;">The text entered here will be used to populate the default Justification field on the change management tab, for this to show on ticket types, it must be enabled in (Configuration>Tickets>Change Management) on tickets logged of this type.</td></tr><tr><td style="width: 30.9544%;" id="default_impact">Default Impact</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">The choice of Impact here will be set as a default for the Impact field on the change management tab, for this to show on ticket types, it must be enabled in (Configuration>Tickets>Change Management) for any tickets logged of this type, and will then be used to calculate ticket priority.</td></tr><tr><td style="width: 30.9544%;" id="default_impactdescription">Default Impact Description</td><td style="width: 18.1656%;">Free Text</td><td style="width: 50.8049%; text-align: left;">The text entered here will be used to populate the default Impact Description field on the change management tab, for this to show on ticket types, it must be enabled in (Configuration>Tickets>Change Management) on tickets logged of this type.</td></tr><tr><td style="width: 30.9544%;" id="default_risklevel">Default Risk Level</td><td style="width: 18.1656%;">Single Select</td><td style="width: 50.8049%; text-align: left;">The choice of Risk level here will be set as a default Risk level for tickets logged of this type. </td></tr><tr><td style="width: 30.9544%;" id="default_riskleveldescription">Default Risk Level Description</td><td style="width: 18.1656%;">Free Text</td><td style="width: 50.8049%; text-align: left;">The text entered here will be used to populate the default Risk Level Description field on the change management tab, for this to show on ticket types, it must be enabled in (Configuration>Tickets>Change Management) on tickets logged of this type.</td></tr><tr><td style="width: 30.9544%;" id="default_testplan">Default Test Plan</td><td style="width: 18.1656%;">Rich Text</td><td style="width: 50.8049%; text-align: left;">The text entered here will be used to populate the default Test Plan field on the change management tab, for this to show on ticket types, it must be enabled in (Configuration>Tickets>Change Management) on tickets logged of this type.</td></tr><tr><td style="width: 30.9544%;" id="default_backoutplan">Default Backout Plan</td><td style="width: 18.1656%;">Free Text</td><td style="width: 50.8049%; text-align: left;">The text entered here will be used to populate the default Backout Plan field on the change management tab, for this to show on ticket types, it must be enabled in (Configuration>Tickets>Change Management) on tickets logged of this type.</td></tr><tr><td style="width: 30.9544%;" id="default_communicationplan">Default Communication Plan</td><td style="width: 18.1656%;">Free Text</td><td style="width: 50.8049%; text-align: left;">The text entered here will be used to populate the default Communication Plan field on the change management tab, for this to show on ticket types, it must be enabled in (Configuration>Tickets>Change Management) on tickets logged of this type.</td></tr><tr><td style="width: 30.9544%;" id="applydefaultsontypechangebool">Apply defaults when Tickets are changed to this Ticket Type</td><td style="width: 18.1656%;">Checkbox</td><td style="width: 50.8049%; text-align: left;">When checked, upon changing an existing Ticket to this ticket type, The defaults of the new ticket type (SLA, Team, Category etc..) will be applied.</td></tr><tr><td style="width: 30.9544%;" id="apply_workflow_on_type_change">Still change Workflow when Tickets are changed to this Ticket Type</td><td style="width: 18.1656%;">Checkbox</td><td style="width: 50.8049%; text-align: left;">When enabled, the workflow will change to the one associated with this ticket type when changed to this ticket type from another.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Forms</span></strong></p><table class="styled-table grid" style="width: 100%; height: 5283px;"><tbody><tr style="height: 51px;"><td style="width: 32%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 17.013%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 50.9909%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr style="height: 70px;"><td id="webannouncement">Web Announcement</td><td style="width: 17.013%;"><br></td><td style="width: 50.9909%;">Information placed in this field will be displayed in an Alert box atop the new ticket form whenever an End-User goes to log one through the SSP.</td></tr><tr style="height: 70px;"><td id="allowlogonbehalfof">Allow logging on behalf of other Users</td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;">This defines the level to which End-Users can log this ticket for other End-Users. This ranges from their Site to their Organisation. This will also override the global default.</td></tr><tr style="height: 70px;"><td id="hide_anon_contact_info">Hide the contact information fields when logging anonymously</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, this will remove the ability to enter contact information should the End-User be logging the ticket anonymously.</td></tr><tr style="height: 47px;"><td id="hide_anon_phonenumber">Hide the Phone Number field</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, this will remove the ability to enter a phone number into the contact information fields.</td></tr><tr style="height: 146px;"><td id="hide_anon_email">Email field visibility</td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;"><p>Three options to choose from:</p><ul><li>Visible - Required</li><li>Visible - Not Required</li><li>Not Visible</li></ul><p>Decide whether anonymous users logging tickets have to enter an email address or not.</p></td></tr><tr style="height: 70px;"><td id="showconfirmemail">Show a Confirm Email field</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, this will remove the need to enter a confirmation email address into the contact information fields.</td></tr><tr style="height: 70px;"><td id="allowattachments">Allow attachment upload on the end user portal</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, this will allow the addition of attachments to tickets submitted via the SSP for this Ticket Type.</td></tr><tr style="height: 70px;"><td id="minattachments">Minimum number of attachments a User must upload to submit Ticket</td><td style="width: 17.013%;">Integer</td><td style="width: 50.9909%;">When filled out, this will place a lower bound on the number of attachments required to create a ticket. This is often used when a particular service requires a number of documents to be completed.</td></tr><tr style="height: 92px;"><td id="allowanonattachments">Allow anonymous Users to upload attachments when logging Tickets on the portal</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When enabled, this shows the attachment box to anonymous users when logging tickets when attachment upload is allowed on the end user portal. <em><strong>Note: This is only available to hosted customers who store attachments in S3 instead of the database.</strong></em></td></tr><tr style="height: 70px;"><td id="max_open_per_user">Maximum number of Tickets a single User can have open of this Ticket Type</td><td style="width: 17.013%;">Integer</td><td style="width: 50.9909%;">When filled out, this will place a limit on the number of tickets a User can have open at once with this particular Ticket Type. This will only apply to tickets logged via the SSP.</td></tr><tr style="height: 70px;"><td id="max_total_per_user">Maximum number of Tickets a single User can log of this Ticket Type</td><td style="width: 17.013%;">Integer</td><td style="width: 50.9909%;">When filled out, this will place a limit on the number of tickets a User can open with this particular Ticket Type. This will only apply to tickets logged via the SSP.</td></tr><tr style="height: 47px;"><td id="submitlabeloverride">Submit button label override</td><td style="width: 17.013%;">Free Text</td><td style="width: 50.9909%;">This will rename the "Submit" button to something like "Send", for example, on this Ticket Type.</td></tr><tr style="height: 47px;"><td id="newrequestmessage">Message displayed after submitting new Ticket override</td><td style="width: 17.013%;">Free Text</td><td style="width: 50.9909%;">This will change the default response from the SSP when a ticket of this Type is logged.</td></tr><tr style="height: 92px;"><td id="ticket_created_override">New Ticket logged toast override</td><td style="width: 17.013%;">Free Text</td><td style="width: 50.9909%;">When tickets of this type are logged, the "toast" popup, which fires when a notification is triggered (New ticket logged notification in this case), will have this note attached to it. Agents will need to be subscribed to this notification to recieve this, this override just changes the notification text.</td></tr><tr style="height: 70px;"><td id="logonbehalflabeloverride">Log on behalf of label override</td><td style="width: 17.013%;">Free Text</td><td style="width: 50.9909%;">This will change the default "Log on behalf of" button for this Ticket Type, to something like "Log for", for example.</td></tr><tr style="height: 70px;"><td id="todolistportalvisibility">Todo List Visibility for the End-User portal</td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;">Determines whether or not the End-User can see the To-Do list on their Tickets associated with this Ticket Type.</td></tr><tr style="height: 92px;"><td id='portal_summary_hint_is_placeholder""'>Summary Field hint is Placeholder instead of a Hint<br></td><td style="width: 17.013%;">Checkbox<br></td><td style="width: 50.9909%;">After enabling this setting, you can configure #4-2 in the language pack (Configuration > Language > *Click into your language* > *Edit the translated string*), which will update the summary hint when logging new tickets on the self service portal.<br></td></tr><tr style="height: 92px;"><td id="portal_details_hint_is_placeholder">Details Field hint is Placeholder instead of a Hint<br></td><td style="width: 17.013%;">Checkbox<br></td><td style="width: 50.9909%;">After enabling this setting, you can configure #4-3 in the language pack (Configuration > Language > *Click into your language* > *Edit the translated string*), which will update the details hint when logging new tickets on the self service portal.<br></td></tr><tr style="height: 114px;"><td id="portal_screen_after_logging">Screen after a Ticket has been logged<br></td><td style="width: 17.013%;">Checkbox<br></td><td style="width: 50.9909%;">Does not apply if logging through a service. This setting should only apply if logging the ticket type directly from the portal(if logging the ticket type through a service, the setting at service level will take precedence). The default is the Ticket Details screen, other options are the Home Screen or the New Ticket Screen.</td></tr><tr style="height: 70px;"><td id="portal_multi_page">Show multiple pages split by Field Groups<br></td><td style="width: 17.013%;">Checkbox<br></td><td style="width: 50.9909%;">Enable this setting to have multiple pages of fields when tickets are being logged in the portal. A page will show per field group. Useful for tickets which require a large list of fields to be completed when logging. </td></tr><tr style="height: 114px;"><td id="portal_allow_drafts"><p id="isPasted">Allow logged in Users to save drafts</p></td><td style="width: 17.013%;">Checkbox<br></td><td style="width: 50.9909%;">When checked, when users are logging tickets of this type in the portal they will be able to save a draft of the ticket before submitting. Useful when users need to complete long forms to submit a request. To save a draft users will need to use the 'save draft' button against the form. When returning to this page the fields will automatically populate with the saved data. </td></tr><tr style="height: 70px;"><td id="portal_asset_column_profile_id">Column profile for the Assets field on the self-service portal<br></td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;">Here, you can customise a column profile of type "Asset" to be shown in the Self-Service Portal when users are logging tickets with the "Asset" field added.</td></tr><tr style="height: 70px;"><td id="portal_columns">Number of columns on the End-User Portal new Ticket screen <br></td><td style="width: 17.013%;">Integer</td><td style="width: 50.9909%;">The number set will set the new of columns for custom fields to show in when logging on the user portal. This defaults to 1. <br></td></tr><tr style="height: 70px;"><td id="show_add_note">Show the Add Note action in the User portal</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">This will allow the User to add a note on tickets with this type, which will not alter the status of the ticket, but will still add information to both the User and Agent views of the ticket.</td></tr><tr style="height: 70px;"><td id="show_child_tasks_type">Show Child Tasks on the End-User Portal</td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;">This dictates the extent to which Users can view child tasks related to their tickets of this type via the portal. This can either be none, those they have access to, or any at all.</td></tr><tr style="height: 92px;"><td id="thisentitycanbevotedfor">This Ticket Type Can Be Voted On</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, this will enable the functionality to vote on tickets with this Ticket Type. This would be used for something like feature requests where some concensus is required for it to proceed, without using Approval Processes. </td></tr><tr style="height: 70px;"><td id="showdownvote">Show the downvote button and counter</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">Should voting be enabled, this will allow the option to post a negative vote, and a counter will be visible for these too, alongside the upvotes.</td></tr><tr style="height: 70px;"><td id="show_vote_comment">Show a button to leave a comment</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">Should voting be enabled, you can choose to have a comments box beside the voting options on the self service portal ticket.</td></tr><tr style="height: 70px;"><td id="addactionstolinked">When Actions are added to a Parent Ticket by an Agent, also add to all Child Tickets:</td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;">The selection made here dictates the circumstances in which Agent actions on Parent tickets are passed on to their Child tickets.</td></tr><tr style="height: 70px;"><td id="parentstatusafterallchildclosed">Parent Status after all Child Tickets are closed</td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;">The Status chosen here will be the status that the Parent is set to once all associated Child tickets are closed.</td></tr><tr style="height: 70px;"><td id="parentstatusafterallchildclosed">Parent Status after all Child Tickets are closed *</td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;">When set, this offers an alternative to closing the parent once all children are closed, instead providing the option to choose a status for them to go to which is not closed.</td></tr><tr style="height: 47px;"><td id="adduserupdatestochildren">Add updates from Users to Child Tickets</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, should a User update the Parent ticket, this update will pass through to the Child.</td></tr><tr style="height: 70px;"><td id="showopenusertickets">Show other open Tickets for the User</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, any other tickets that belong to the same End-User as this ticket will be displayed in the ticket details. For more information checkout our guide <a href="https://usehalo.com/haloitsm/guides/2803" target="_blank" rel="noopener noreferrer">here</a>.</td></tr><tr style="height: 70px;"><td id="showopensitetickets">Show other open Tickets for the Site</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, any other tickets that belong to the same Site as this ticket will be displayed in the ticket details.</td></tr><tr style="height: 70px;"><td id="showopenclienttickets">Show other open Tickets for the Client</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, any other tickets that belong to the same Customer as this ticket will be displayed in the ticket details.</td></tr><tr style="height: 70px;"><td id="showopendevicetickets">Show other open Tickets for the associated Asset(s)</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, any other tickets that have the same associated Asset(s)as this ticket will be displayed in the ticket details.</td></tr><tr style="height: 70px;"><td id="showopensuppliertickets">Show other open Tickets for the Supplier with the same Customer<br></td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, any other tickets logged to a supplier that belong to the same customer as this ticket will be displayed in the ticket details.</td></tr><tr style="height: 47px;"><td id="default_filter_other_open_tickets">Filter profile for other open Tickets<br></td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;">The filter profile chosen here will be applied to the tickets in the other open tickets tab. For more information checkout our guide <a href="https://usehalo.com/haloitsm/guides/2803" target="_blank" rel="noopener noreferrer" data-pasted="true">here</a>.</td></tr><tr style="height: 70px;"><td id="showuserfeed">Show User interactions</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, an additional section will be available to see recent User communications for the assigned End-User to tickets of this type.</td></tr><tr style="height: 47px;"><td id="show_status_on_portal">Show Status</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">This is on by default, when disabled, the status of a ticket will not be visible on the self service portal ticket.</td></tr><tr style="height: 92px;"><td id="portal_summary_hint_is_placeholder">Summary Field hint is Placeholder instead of a Hint<br></td><td style="width: 17.013%;">Checkbox<br></td><td style="width: 50.9909%;">After enabling this setting, you can configure #4-2 in the language pack (Configuration > Language > *Click into your language* > *Edit the translated string*), which will update the summary hint when logging new tickets on the agent app.<br></td></tr><tr style="height: 92px;"><td id="portal_details_hint_is_placeholder">Details Field hint is Placeholder instead of a Hint<br></td><td style="width: 17.013%;">Checkbox<br></td><td style="width: 50.9909%;">After enabling this setting, you can configure #4-3 in the language pack (Configuration > Language > *Click into your language* > *Edit the translated string*), which will update the details hint when logging new tickets on the agent app.</td></tr><tr style="height: 106px;"><td id="defaulttab">Initial Ticket Details tab</td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;">When viewing a Ticket, this field allows you to determine the tab that is initially presented, namely:<ul><li>Progress screen, where you can view Actions on this Ticket.</li><li>Children tab, where you can view all child Tickets.</li></ul></td></tr><tr><td id="show_details_at_top">Show Details at the top of the Ticket<br></td><td style="width: 17.013%;">Checkbox </td><td style="width: 50.9909%;"><strong>(v2.238+)</strong> When enabled, the Ticket Details will be shown at the top of a Ticket in the Agent Application. </td></tr><tr style="height: 92px;"><td id="">Show Unborn Child Tickets on the Ticket Details Screen</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">(Primarily to be considered when applying Ticket Templates with child creation rules) - if a Ticket of this type has child Tickets which will be - but have not yet been - created, checking this option will show a separate tab with these child Tickets & the criteria to be satisfied for their creation.</td></tr><tr style="height: 47px;"><td id="">Allow customisation of Unborn Child Tickets</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, the plan will be customisable until the Ticket has been approved</td></tr><tr style="height: 70px;"><td id="showautomationstab">Show the Automations tab on the Ticket Details Screen</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, an additional tab on Tickets with this type will appear for information regarding their Automations.</td></tr><tr style="height: 70px;"><td id="showbillingtab">Show the Billing tab on the Ticket Details Screen</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, the ticket details screen will have a tab for billing, for this to be visible, the billing module must be enabled. </td></tr><tr style="height: 70px;"><td><p id="show_rate_restrictions">Show Charge Type restrictions tab</p></td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, the ticket details screen will have a tab for charge type restrictions, for this to be visible, the billing module must be enabled. <br></td></tr><tr style="height: 70px;"><td id="show_child_assets">Show tab for Assets related to child Tickets</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, tickets of this type will have an additional tab for detailing which Assets are related to that ticket's children.</td></tr><tr style="height: 70px;"><td id="display_audit_tab">Display the Auditing Tab</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, an additional tab on Tickets with this type will appear for information regarding changes made to the ticket. </td></tr><tr style="height: 114px;"><td id="copyattachmentstorelated">Show new attachments on related tickets</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, if an attachment is added to the ticket, these will be inherited by the related tickets, should they have this Ticket Type. If not, only the attachments that were present at the time of the ticket's linking will be pulled through to the related tickets. This is only visible is the setting 'Allow many-to-many related Ticket relationships' (tickets > general) is disabled. </td></tr><tr style="height: 114px;"><td id="alluserscanview">Allow Every User To Access Every Ticket With This Ticket Type</td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;">This allows the choice between different User restrictions being placed on tickets of this Type. You can choose to either have no influence on the current permissions, to override the specific tickets being viewed by Users, but Users will need access to this Type. You can also choose to entirely override the current permissions so that any Users can see tickets of this Type.</td></tr><tr style="height: 92px;"><td id="thisentitycanbevotedfor">This Ticket Type Can Be Voted On</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, this will enable the functionality to vote on tickets with this Ticket Type. This would be used for something like feature requests where some concensus is required for it to proceed, without using Approval Processes. </td></tr><tr style="height: 70px;"><td id="showdownvote">Show the downvote button and counter</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">Should voting be enabled, this will allow the option to post a negative vote, and a counter will be visible for these too, alongside the upvotes.</td></tr><tr style="height: 114px;"><td id="pin_important_actions">Pin important Actions to top of Ticket history</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When hovering over the ellipse of an action, you can click view/ edit action and then in the list of options under the action details tab you can mark the action as important. If this is an important action and this setting is checked on, the important actions will be pinned to the top of the ticket history. <strong><em>NB: </em></strong><em>Only applies to the Agent portal.</em></td></tr><tr style="height: 70px;"><td id="defaultsidebarcollapsed">Default the ticket sidebar to collapse</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, for tickets of this type, when opening a ticket screen, the side-bar, i.e. Ticket Details and User information, along with any other details you show here, will require manually opening to be shown.</td></tr><tr style="height: 85px;"><td id="enable_task_dependencies">Enable Date Dependencies</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;"><p id="isPasted">This will allow the selection of dependencies on that ticket for it's children.</p><p>After adding a dependency between two tickets, when you update ones start date, it will update the other and the equivalent for target dates.</p></td></tr><tr style="height: 70px;"><td id="completion_status_type">Show project completion status<br></td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;">The option to show project completion status will relate to the field displayed on the Kanban or Gantt view of the project tasks tab. For more details please read this guide: <a href="https://usehalo.com/haloitsm/guides/2243/" target="_blank" rel="noopener noreferrer"><strong>Tracking Project Completion</strong></a></td></tr><tr style="height: 70px;"><td id="show_child_assets">Show tab for Assets related to child Tickets</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">when checked, there will be a new tab on the ticket details screen for assets related to child tickets of the current ticket.</td></tr><tr style="height: 112px;"><td id="auto_contributor">Prompt to add contributor when first opening Ticket</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When checked, if the contributor field is added to the field list, then the agent will be prompted to add a contributor to a ticket every time they open it. Once they add a contributor they won't be prompted anymore. There is also a setting in <p>Configuration>Tickets>General Settings to "Show the contributor quality field".</p></td></tr><tr style="height: 92px;"><td id="hideuserdetails">Hide User details on this Ticket Type<br></td><td style="width: 17.013%;">Checkbox<br></td><td style="width: 50.9909%;">When this setting is enabled, it will hide the end-user information on the ticket. Useful in major incident management where the child ticket and the parent ticket have the same end-user meaning this setting will reduce the clutter on the ticket details screen.</td></tr><tr style="height: 47px;"><td id="ticketdetails_header_icon_override">Ticket icon</td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;">(2025 UI) Can change the icon on tickets that is shown in the header next to the ID.</td></tr><tr style="height: 47px;"><td id="ticketdetails_header_icon_colour_type">Ticket icon colour</td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;">(2025 UI) Can change the colour of the icon on tickets that is shown in the header next to the ID.<br></td></tr><tr style="height: 70px;"><td id="ticketdetails_show_ticketid_in_header">Show the Ticket ID in the Header on the Ticket Details screen</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">(2025 UI) When enabled, the ticket ID is hidden from the ticket header and replaced by the summary in larger text.<br></td></tr><tr style="height: 70px;"><td id="ticketdetails_headerwidget_1">Ticket Details Header Widget 1<br></td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;">(2025 UI) Can select one of four widgets to show in the ticket details. This one will only show on larger screens. <br></td></tr><tr style="height: 70px;"><td id="ticketdetails_headerwidget_2">Ticket Details Header Widget 2</td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;">(2025 UI) Can select one of four widgets to show in the ticket details. This one will only show on larger screens.<br></td></tr><tr style="height: 70px;"><td id="ticketdetails_sidebar_content">Sidebar Content</td><td style="width: 17.013%;">Single Select</td><td style="width: 50.9909%;">(2025 UI) Can select which tab is in the sidebar of a ticket from Details, Progress, or Microsoft Teams Chats.<br></td></tr><tr style="height: 70px;"><td id="ticketdetails_sidebar_max">Maximum number of Sidebar Columns</td><td style="width: 17.013%;">Single Select </td><td style="width: 50.9909%;">(2025 UI) Can change the maximum number of sidebar columns that can show. Will only be configurable if "Details" is set above.<br></td></tr><tr style="height: 70px;"><td id="display_timing_metrics">Show Ticket timing metrics</td><td style="width: 17.013%;">Checkbox</td><td style="width: 50.9909%;">When enabled, a button will be visible within the SLA section of a ticket to 'View Metrics'. This buttons brings up a modal screen with visual information on the SLA statistics of the ticket. </td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Bookings (No Longer its own Tab. This now exists in the Settings Tab)</span></strong></p><p><span style="font-size: 11pt;">This used to be a tab, it now exists in the settings tab of the ticket type config, but it is also included below in this table so that it is easier to see the settings which relate to booking.</span></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 16.174%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 50.4535%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3675%;" id="defaultresourcetype">Default Asset Booking Resource Type</td><td style="width: 16.174%;">Single Select</td><td style="width: 50.4535%; text-align: left;">The default Asset Booking Resource Type chosen here will be applied to any asset booking activities originating from tickets of this type. This can be changed on creation.</td></tr><tr><td style="width: 33.3675%;" id="agentresourcebookingtype">Agent Resource Booking Type</td><td style="width: 16.174%;">Single Select</td><td style="width: 50.4535%; text-align: left;">The selection made here will dictate whether Agent Booking (from tickets of this type) chooses between individual Agents or a load balanced decision over a selected Team. This option allows you to specify the resource (namely the technician getting the appointment) who will get the appointment. You can pick 'Agent' here - meaning the Assigned agent of the Ticket will get the appointment, or 'Team' - where an appointment will be allocated to anyone in the team who is available at the selected time. NB: If 'Agent' is selected here & the Ticket is Unassigned, the appointment will assign to any Agent free at that time. There is now another option 'Team if unassigned, otherwise agent'.</td></tr><tr><td style="width: 33.3675%;" id="userbookfromportal">Allow Users to book appointments from Tickets</td><td style="width: 16.174%;">Checkbox</td><td style="width: 50.4535%; text-align: left;">When this option is checked, a button will be presented on the Self-Service Portal, allowing users to book an appointment directly from a Ticket.</td></tr><tr><td style="width: 33.3675%;" id="defaultresourcetype_agent">Default Agent Booking Resource Type</td><td style="width: 16.174%;">Single Select</td><td style="width: 50.4535%; text-align: left;">The selection made here will be the Team(s) from which a User can book Agent Appointments with on tickets with this type. Choices allow a specific Team choice, the allocated Team to that ticket, or any of the "Allowed" Teams, listed in the "Allowed Resource Booking Teams" table.</td></tr><tr><td style="width: 33.3675%;" id="defaultagentresourcebookingduration_id">Agent booking type/duration</td><td style="width: 16.174%;">Single Select</td><td style="width: 50.4535%; text-align: left;">The selections here are configured in the Resource Booking > Agent Resource Booking section of the configuration. The selected option will determine the type and duration of the appointment. </td></tr><tr><td style="width: 33.3675%;" id="allowed_resourcebooking_teams">Allowed Resource Booking Teams</td><td style="width: 16.174%;">List</td><td style="width: 50.4535%; text-align: left;">This list will be used to determine which Teams are included in the load balancing calculations for selecting the Agent for the appointment, should the *Select from allowed Teams* option be selected before. <br></td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Field List</span></strong></p><p><span style="font-size: 11pt;">Fields added to this list will be available on this Ticket Type. Groups of fields can be added too. If you do not see the field you are trying to add to the list, when searching in the dropdown, make sure the module that corresponds to that field is turned on i.e. the "Budgets" Field is only available if you enable the budgets module in Configuration > Project Management (hover over the budgets module and click the 'Plus' sign).</span></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 16.4604%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 50.1671%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3675%;" id="endusernew">End User New Ticket Screen Visibility</td><td style="width: 16.4604%;">Single Select</td><td style="width: 50.1671%; text-align: left;">This determines whether this field can be seen/edited on tickets of this type when logged on the Self Service Portal.</td></tr><tr><td style="width: 33.3675%;" id="endusernew">Must be checked to allow submission<br></td><td style="width: 16.4604%;">Checkbox</td><td><p id="isPasted">This setting is only visible when 'End User New Ticket Screen Visibility' is set to 'Not Visible'. When checked, the user will not be able to log this ticket if this field is not checked. Used when the field is mapped to the outcome of a <a data-fr-linked="true" href="https://usehalo.com/haloitsm/guides/1238" id="isPasted" target="_blank" rel="noopener noreferrer">Database Lookup.</a></p></td></tr><tr><td style="width: 33.3675%;" id="enduserdetail">End User Ticket Details Screen Visibility</td><td style="width: 16.4604%;">Single Select</td><td style="width: 50.1671%; text-align: left;">This determines whether this field can be seen on the Ticket Details section on tickets of this type in the Self Service Portal.</td></tr><tr><td style="width: 33.3675%;" id="">Agent New Ticket Screen Visibility</td><td style="width: 16.4604%;">Checkbox<br></td><td style="width: 50.1671%; text-align: left;"><p id="isPasted">This determines whether this field can be seen/edited when an Agent creates a ticket of this type. </p></td></tr><tr><td style="width: 33.3675%;" id=""><p id="isPasted">Must be checked to allow submission</p></td><td style="width: 16.4604%;">Single Select</td><td style="width: 50.1671%; text-align: left;"><p id="isPasted">This setting is only visible when 'Agent New Ticket Screen Visibility' is set to 'Not Visible'. When checked, the agent will not be able to log this ticket if this field is not checked. Used when the field is mapped to the outcome of a <a data-fr-linked="true" href="https://usehalo.com/haloitsm/guides/1238" id="isPasted" target="_blank" rel="noopener noreferrer">Database Lookup</a>.</p></td></tr><tr><td style="width: 33.3675%;" id="techdetail">Agent Ticket Details Screen Visibility </td><td style="width: 16.4604%;">Single Select</td><td style="width: 50.1671%; text-align: left;">This determines whether this field can be seen by Agents on the Ticket Details section of tickets with this type, and where it can be found.</td></tr><tr><td style="width: 33.3675%;" id="restrictupdate">Agent Ticket Details Modify Access </td><td style="width: 16.4604%;">Single Select</td><td style="width: 50.1671%; text-align: left;">This determines which Agents are able to modify the field straight from the Ticket Details screen on tickets with this type.</td></tr><tr><td style="width: 33.3675%;" id="restrictread">Agent Ticket Details Read Access</td><td style="width: 16.4604%;">Single Select</td><td style="width: 50.1671%; text-align: left;">This determines which Agents are able to see the field on the Ticket Details screen on tickets with this type.</td></tr><tr><td style="width: 33.3675%;" id="visibility_conditions">Dynamic Field Visibility</td><td style="width: 16.4604%;">List</td><td style="width: 50.1671%; text-align: left;">Here, other fields can be added as requirements for this field to appear on tickets with this type. Conditions surround the field in question's value, and include "Not Empty", "Empty", or "Equals". Only one of these requirements needs to be met for the field to be made visible. </td></tr><tr><td style="width: 33.3675%;" id="chat_message">Chat input message</td><td style="width: 16.4604%;">Free Text</td><td style="width: 50.1671%; text-align: left;">When logging tickets of this type via the Chat Bot, this message will be used to prompt the entry of this field, and will override the default which is just the field name.</td></tr><tr><td style="width: 33.3675%;" id="chat_message">Override display label<br></td><td style="width: 16.4604%;">Free Text</td><td style="width: 50.1671%; text-align: left;">Allows you to override the label used for the 'Agent' field. Only available on 'agent' field.<br></td></tr></tbody></table><strong><span style="font-size: 14pt;">User Details Layout<br></span></strong><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3674%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 16.7615%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 49.866%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3674%;" id="user_details_display">User Details Layout<br></td><td style="width: 16.7615%;">Single Select</td><td style="width: 49.866%; text-align: left;"><strong></strong>This determines the order in which user details show in the "End-User details" section of the tickets with this type. If "Custom" is chosen you will be shown a list of the fields that show here and you can re-order them. Whether a field shows under End-User details is set against the field itself. </td></tr></tbody></table><strong><span style="font-size: 14pt;">Allowed Values</span></strong><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3674%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 16.7615%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 49.866%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3674%;" id="allowall_actions">Allow All Actions</td><td style="width: 16.7615%;">Checkbox</td><td style="width: 49.866%; text-align: left;">When checked, all actions will be allowed on this ticket type, if not, a list will appear for adding those you would like to allow.</td></tr><tr><td style="width: 33.3674%;" id="allowall_status">Allow All Values (Status)</td><td style="width: 16.7615%;">Checkbox</td><td style="width: 49.866%; text-align: left;">When checked, all Statuses will be allowed on this ticket type, if not, a list will appear for adding those you would like to allow.</td></tr><tr><td style="width: 33.3674%;" id="allowall_category1">Allow All Values (Category)</td><td style="width: 16.7615%;">Checkbox</td><td style="width: 49.866%; text-align: left;">When checked, all Category values will be allowed on this ticket type, if not, a list will appear for adding those you would like to allow.</td></tr><tr><td style="width: 33.3674%;" id="allowall_category2">Allow All Values (Resolution Code)</td><td style="width: 16.7615%;">Checkbox</td><td style="width: 49.866%; text-align: left;">When checked, all Resolution Code values will be allowed on this ticket type, if not, a list will appear for adding those you would like to allow.</td></tr><tr><td style="width: 33.3674%;" id="allowall_category3">Allow All Values (Category 3)</td><td style="width: 16.7615%;">Checkbox</td><td style="width: 49.866%; text-align: left;">When checked, all Category 3 values will be allowed on this ticket type, if not, a list will appear for adding those you would like to allow.</td></tr><tr><td style="width: 33.3674%;" id="allowall_category4">Allow All Values (Category 4)</td><td style="width: 16.7615%;">Checkbox</td><td style="width: 49.866%; text-align: left;">When checked, all Category 4 values will be allowed on this ticket type, if not, a list will appear for adding those you would like to allow.</td></tr><tr><td style="width: 33.3674%;" id="allowed_clients">Customers</td><td style="width: 16.7615%;">List</td><td style="width: 49.866%; text-align: left;">This is a list of Customers that will have access to tickets of this type.</td></tr><tr><td style="width: 33.3674%;" id="allow_all_clients">Allow all Customers<br></td><td style="width: 16.7615%;">Checkbox</td><td style="width: 49.866%; text-align: left;">Only available when <a data-fr-linked="true" href="https://usehalo.com/haloitsm/guides/1442#use_arearequesttype_rules" id="isPasted" target="_blank" rel="noopener noreferrer">'Use criteria-based Ticket Type-Customer restrictions'</a> is enabled (under Configuration > Advanced Settings). When enabled all customers will be able to use this ticket type. When disabled a table will appear for you to configure which customers are allowed and denied access. If a customer is included in an "allow" rule in the table they will be allowed access to the Ticket Type, unless there is a "deny" rule for that same customer.</td></tr><tr><td style="width: 33.3674%;" id="allowall_appointment_types">Allow all appointment types</td><td style="width: 16.7615%;">Checkbox</td><td style="width: 49.866%; text-align: left;">When checked, all appointment types will be allowed on this ticket type, if not, a list will appear for adding those you would like to allow.</td></tr><tr><td style="width: 33.3674%;" id="allowall_team">Allow All Values (Teams)</td><td style="width: 16.7615%;">Checkbox</td><td style="width: 49.866%; text-align: left;">When checked, all Teams will be allowed to use this ticket type, if not, a list will appear for adding those you would like to allow.</td></tr><tr><td style="width: 33.3674%;" id="allowall_iframe_customtabs">Allow all Custom Tabs</td><td style="width: 16.7615%;">Checkbox</td><td style="width: 49.866%; text-align: left;">When checked, all Custom Tabs will be allowed on this ticket type, if not, a list will appear for adding those you would like to allow.</td></tr><tr><td style="width: 33.3674%;" id="allowall_suggestion_faqlists">Allow all Article Suggestion FAQ Lists</td><td style="width: 16.7615%;">Checkbox</td><td style="width: 49.866%; text-align: left;">When checked, all Article Suggestion FAQ Lists will be allowed on this ticket type, if not, a list will appear for adding those you would like to allow.</td></tr><tr><td style="width: 33.3674%;" id="allowall_child_tickettypes">Allow all Child Ticket Types<br></td><td style="width: 16.7615%;">Checkbox<br></td><td style="width: 49.866%; text-align: left;">When checked, all child ticket types will be allowed on this ticket type, if not, a list will appear for adding those you would like to allow.</td></tr><tr><td style="width: 33.3674%;" id="allowall_chargerates">Allow All Charge Types</td><td style="width: 16.7615%;">Checkbox</td><td style="width: 49.866%; text-align: left;">When checked, all charge types will be allowed on this ticket type, if not, a list will appear for adding those you would like to allow.</td></tr><tr><td style="width: 33.3674%;" id="allowall_pipeline">Allow All Pipeline Stages</td><td style="width: 16.7615%;">Checkbox<br></td><td style="width: 49.866%; text-align: left;"><p id="isPasted"><strong>(Only on Opportunity Types) </strong>When checked, all pipeline stages will be allowed on this ticket type, if not, a list will appear for adding those you would like to allow.</p></td></tr><tr><td style="width: 33.3674%;" id="allowall_cannedtexts">Allow All Canned Texts<br></td><td style="width: 16.7615%;">Checkbox<br></td><td style="width: 49.866%; text-align: left;"><p data-pasted="true"><strong>(v2.238+)</strong> When selected, all Canned Texts will be allowed on this ticket type, if not, a list will appear for adding those you would like to allow.</p></td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Layout</span></strong></p><p><span style="font-size: 11pt;">Should the "Custom" tab layout be selected, a list of available tabs will be made available. On each of these you can decide to either show or hide them. Should the choice be made to hide the tab, it will be marked with "Hide" for clarity.</span></p><p><br></p><p><strong><span style="font-size: 14pt;">Settings</span></strong></p><table class="styled-table grid" style="width: 100%; height: 9815px;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 16.2521%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 50.4039%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="statusafteruserupdate">Status after End-User update</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">Determines the Ticket's status upon receiving updates from end-users (either via Self-Service or inbound emails)</td></tr><tr><td style="width: 33.3333%;" id="statusaftertechupdate">Status after Agent update</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">Determines the Ticket's status upon receiving updates from Agents.</td></tr><tr><td style="width: 33.3333%;" id="statusaftersupplierupdate">Status after Supplier update</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">Determines the Ticket's status upon receiving updates from Supplier contacts. <em>NB: the Ticket must have first been logged to Supplier and the response should be from the address initially contacted.</em></td></tr><tr><td style="width: 33.3333%;" id="reopenedstatus">Status after End-Users reopen a closed Ticket</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">If end-users are permitted to re-open Tickets (either via Self-Service or by emailing back on closed Tickets), then this is the status the Ticket moves to upon being re-opened</td></tr><tr><td style="width: 33.3333%;" id="statusafterapproverupdate">Status after approver update</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">If any updates on the Approval Process of the ticket are made, then the ticket will be set to this Status.</td></tr><tr><td style="width: 33.3333%;" id="statusafterresourcebook">Status after user appointment booking (resource booking)</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">Should a User book any resources via tickets of this type, the status of the ticket will be set to this selection automatically.</td></tr><tr><td style="width: 33.3333%;" id="ticket_status_after_appointment">Status after Agent creates appointment</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">Should an Agent create an appointment off the back of a ticket with this type, the status of the ticket will change to this selection automatically. This is not used when adding an appointment with an action button</td></tr><tr><td style="width: 33.3333%;" id="hide_respond">Hide respond button</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">The 'Respond' button is a system action that can be clicked by agents to:<ul><li>Mark the ticket as responded as per your SLA.</li><li>Re-assign the ticket to the agent performing the action.</li></ul><p>this action is visible on tickets that have an SLA that has not yet been responded to. Selecting this will remove this action button from view.</p></td></tr><tr><td style="width: 33.3333%;" id="auto_respond_logged_manually">Automatically respond when logging via the Agent new Ticket or call screens</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When selected, the SLA response is automatically logged when Agents log a Ticket of this type. The idea is: "If it's the Agent who has logged the Ticket, they have clearly already had some communication with the end-user & hence they have already responded"</td></tr><tr><td style="width: 33.3333%;" id="">Override Email Start Tag</td><td style="width: 16.2521%;">Free Text</td><td style="width: 50.4039%;">The tags specified here will override the ticket-matching tags in the Email settings and, if found, will match the ID to a ticket of this type. These will also be applied on outgoing emails' subjects so that they can then be correctly matched on the way back in.</td></tr><tr><td style="width: 33.3333%;" id="">Override Email End Tag</td><td style="width: 16.2521%;"><br></td><td style="width: 50.4039%;">The tags specified here will override the ticket-matching tags in the Email settings and, if found, will match the ID to a ticket of this type. These will also be applied on outgoing emails' subjects so that they can then be correctly matched on the way back in.</td></tr><tr><td style="width: 33.3333%;" id="dontsendslareminders">Enable sending of SLA hold reminders.</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">Establishes whether or not SLA hold reminders are sent for Tickets of this type.<br><br><em>NB: SLA Hold Reminders will never be sent if not enabled in Config>SLA>General</em></td></tr><tr><td style="width: 33.3333%;" id="sladontclose">Don't close ticket when on SLA Hold</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, should a "close after x hours on hold" behaviour be configured in the global SLA settings; tickets with this type will ignore that rule.</td></tr><tr><td style="width: 33.3333%;" id="inform_account_manager">Enable Account Manager Emails</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">Assuming these are enabled in Tickets General Settings; when checked, this will cause this Ticket Type to follow the Account Manager Emails procedure. This is where, if there is an Account Manager set against the Client, then they will receive email updates should a ticket be opened or closed for that Client.</td></tr><tr><td style="width: 33.3333%;" id="auto_forward_email_updates">Forward Agent updates via Email to End-Users</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">When checked, if an Agent Emails into the mailbox with the relevant matching fields present, i.e. it's linked to a ticket, then that ticket will send the Agent's email to the End-User too, as well as updating the ticket.<br><br>This allows tickets of this type to have a different behaviour to the global setting for forwarding Agent updates via email to End-Users. Choices include Yes, No, or to remain using the Global setting found in Configuration > Email > General Settings.</td></tr><tr><td style="width: 33.3333%;" id="make_cc_followers">Automatically add CC'd Users as Ticket followers</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, any CC'd Users in email communications will be added as Followers to tickets of this type. This will inform them via email of any updates to the ticket, whether the email was sent to them or not.</td></tr><tr><td style="width: 33.3333%;" id="always_bcc">Always Bcc</td><td style="width: 16.2521%;">Free Text</td><td style="width: 50.4039%;">Email addresses entered here will be Bcc'd into all Emails for this Ticket Type. To enter multiple addresses, please separate by a "\;".</td></tr><tr><td style="width: 33.3333%;" id="copyattachmentstochild">Show new attachments on child tickets</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, if an attachment is added to the Parent ticket, these will be inherited by the Child too, should they have this Ticket Type. If not, only the attachments that were present at the time of the ticket's linking will be pulled through to the Child.</td></tr><tr><td style="width: 33.3333%;" id="allowtickettypetobechild">Allow Tickets of this type to be a child ticket. (Can override with an action)</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When unchecked, this Ticket Type will not be able to be used as a Child Ticket. This can be overridden with an action.</td></tr><tr><td style="width: 33.3333%;" id="is_sprint">Use this Ticket Type for Sprints</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">This will designate the Ticket Type to be used for Sprints. When another ticket is assigned to a Sprint, that ticket is linked to the Sprint ticket, and inherits it's target date. Enabling setting will add this type to those available when starting a Sprint.</td></tr><tr><td style="width: 33.3333%;" id="sprint_tickettype_id">Sprint Ticket Type</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">This will not be available should the Ticket Type be marked as a Sprint ticket type. When available, this will allow the choice of which Sprint Type is used when starting a Sprint.</td></tr><tr><td style="width: 33.3333%;" id="ticketlinktype">Ticket link type for parent Tickets</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">This provides a list of available Ticket Link Types that will be chosen as the default when linking tickets of this type to other tickets.</td></tr><tr><td style="width: 33.3333%;" id="addactionstolinked">When Actions are added to a Parent Ticket by an Agent, also add to all Child Tickets</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;"><span id="isPasted" style="white-space:pre;"> </span>The selection made here dictates the circumstances in which Agent actions on Parent tickets are passed on to their Child tickets.</td></tr><tr><td style="width: 33.3333%;" id="parentstatusafterallchildclosed">Parent Status after all Child Tickets are closed</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">The Status chosen here will be the status that the Parent is set to once all associated Child tickets are closed.</td></tr><tr><td style="width: 33.3333%;" id="dontconfirm_updateparent">Automatically change the Parent Status after all Child Tickets are closed</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, this offers an alternative to closing the parent once all children are closed, instead providing the option to choose a status for them to go to which is not closed.</td></tr><tr style="height: 47px;"><td style="width: 33.3333%;" id="fields_to_copy_to_children">Field values to copy to child Tickets when adding Actions to child Tickets from a parent Ticket<br></td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">This setting will control which action fields copy down to children when adding actions to parent tickets of this type. <br><br>For example, if "Only add the Action note" is set, only the note will pass through to the child. This means that status changes, etc will not be added to the child ticket, so if the action was to close the parent and a note was added, only the note would be sent to the child and the child would stay open. When you update the child via the parent ticket, the action will not update any fields and will simply bring over the note for display. </td></tr><tr><td style="width: 33.3333%;" id="adduserupdatestochildren">Add updates from Users to Child Tickets</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, should a User update the Parent ticket, this update will pass through to the Child.</td></tr><tr><td style="width: 33.3333%;" id="calculate_dates_from_children">Automatically set Start Date and Target Date based on Child Tickets<br></td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;"><p id="isPasted">When checked, the start date and target date of the ticket will be set automatically based on the start/target date of the child tickets. The start date will be copied from the child ticket that has the earliest start date. The target date will be copied from the child ticket that has the latest target date. Grandchild tickets will also be checked. Useful for project tickets, to easily see when the first project task began and when the last task is due to end. </p></td></tr><tr><td style="width: 33.3333%;" id="childticketcolumnsoverride">Column Profile for Child Tickets</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">Allows you to determine the column profile (columns of Ticket data) used on the children tab of this Ticket. </td></tr><tr><td style="width: 33.3333%;" id="childticketcolumnsoverrideportal">Column Profile for Child Tickets on the Portal<br></td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;"><strong></strong>Allows you to determine the column profile (columns of ticket data) used when viewing the children of a ticket (children tab), when this ticket is viewed in the portal. </td></tr><tr><td style="width: 33.3333%;" id="defaultlisttype">Default list type for child Tickets</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">Allows you to determine how child Tickets are presented on the Child Tickets tab for this Ticket (Table view, Kanban, Gantt chart etc..)</td></tr><tr><td style="width: 33.3333%;" id="default_kanban_view">Default kanban view</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">This dictates the style of Kanban view that will be shown by default when viewing tickets of this type. This can still be changed on an ad-hoc basis. </td></tr><tr><td style="width: 33.3333%;" id="showactivestatuskanban">Show active statuses on the Child Kanban</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, this will show any statuses you have marked as active (enabled) in Child Kanban views for tickets of this type. If not, a whitelist must be specified.</td></tr><tr><td style="width: 33.3333%;" id="ganttgrandchildview">Ticket Gantt View Hierarchy</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">This allows the choice to show Grandchild tickets in the ticket Gantt view, as well as Child tickets for tickets of this type.</td></tr><tr><td style="width: 33.3333%;" id="usemilestones">Enable Milestones</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, tickets of this type will be able to utilise the Milestone feature. These are usually used to split projects into related groups of tasks, and time on these can be tracked in groups.<ul><li><a href="https://usehalo.com/haloitsm/guides/2032/" rel="noopener noreferrer" target="_blank">Milestones</a></li></ul></td></tr><tr><td style="width: 33.3333%;">Show parent and grandchild related Tickets in the related Tickets tab<br></td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">This refers to the tab displayed in the ticket called "related tickets" which will populate if a related ticket is created for the current ticket. Options that can be set for this field are Use global setting (The global setting will apply to all ticket types unless this ticket type setting is modified. The global setting is a checkbox found in Configuration > Tickets > General Settings), Yes, or No.</td></tr><tr><td style="width: 33.3333%;" id="inherit_parent_category1">Inherit Category from the Parent Ticket<br></td><td style="width: 16.2521%;">Checkbox<br></td><td style="width: 50.4039%;">The child ticket will inherit the category 1 value from the parent ticket (Can still be overridden by ticket rules).</td></tr><tr><td style="width: 33.3333%;" id="inherit_parent_category2">Inherit Resolution Code from the Parent Ticket<br></td><td style="width: 16.2521%;">Checkbox<br></td><td style="width: 50.4039%;">The child ticket will inherit the resolution code value from the parent ticket.<br></td></tr><tr><td style="width: 33.3333%;" id="inherit_parent_category3">Inherit Category 3 from the Parent Ticket<br></td><td style="width: 16.2521%;">Checkbox<br></td><td style="width: 50.4039%;">The child ticket will inherit the category 3 value from the parent ticket.<br></td></tr><tr><td style="width: 33.3333%;" id="inherit_parent_category4">Inherit Category 4 from the Parent Ticket<br></td><td style="width: 16.2521%;">Checkbox<br></td><td style="width: 50.4039%;">The child ticket will inherit the category 4 value from the parent ticket.<br></td></tr><tr><td style="width: 33.3333%;" id="inherit_parent_category4">When linking to a parent Ticket, add the related Assets to the parent Ticket<br></td><td style="width: 16.2521%;">Checkbox<br></td><td style="width: 50.4039%;">When checked, creating a parent ticket from a child ticket or linking a child ticket to a parent ticket will add any assets on the child ticket to the parent ticket. </td></tr><tr><td style="width: 33.3333%;" id="">Log time in days instead of hours</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, the time values on tickets with this Ticket Type will be measured in days, as opposed to hours.</td></tr><tr><td style="width: 33.3333%;"><p>Log time days increment</p></td><td style="width: 16.2521%;">Numeric (1 d.p.)</td><td style="width: 50.4039%;">Decide the increment that the time goes up by when the "Log time in days instead of hours" setting is on</td></tr><tr><td style="width: 33.3333%;" id="usetimeslotsforstartandtargettimes">Use timeslots for start and target times</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, the option to use Timeslots for Start and Target times is enabled. These can be configured on a per-workday basis. </td></tr><tr><td style="width: 33.3333%;" id="displayonquicktime">Display this type on the log time drop-down</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, this Ticket Type will be available on the log-time dropdown when logging time on tickets.</td></tr><tr><td style="width: 33.3333%;" id="include_appointments_scheduled_hours">Set ticket estimated time as the total scheduled appointment time</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">This will use the value for the estimated time set against tickets of this type as the total scheduled appointment time when scheduling appointments from the ticket.</td></tr><tr><td style="width: 33.3333%;" id="auto_create_appt">Create a Ticket appointment automatically</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">This allows the choice of creating Ticket appointments for the assigned Agent, should a start and end time be set against the ticket for tickets of this type. You can choose to create these once the ticket is approved, or to create them any time the criteria are met.<br><strong><em>Note: from version 2.242+, this setting will not take affect on tickets that are closed or pending closure.</em></strong></td></tr><tr><td style="width: 33.3333%;" id="enableforecasting">Enable Forecasting</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When enabled, a tab will appear in Timesheets and Tickets of this type that displays Forecasting information. Via the ticket, you can "book" time in for your Agents, based on a weekly basis. This can be used to foresee when Agent availability may be limited, and actions can be taken as a result. Time logged on any tickets with Forecasting active will show in this menu, and future time can be added by selecting the timeslot you would like to add it to.</td></tr><tr><td style="width: 33.3333%;" id="include_for_estimate_forecasting">Include this Ticket Type for estimate-based forecasting<br></td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;"><strong>("Enable Forecasting")</strong> This option is available when "Enable estimate-based forecasting" is enabled in Configuration > Project Management > General Settings, and will allow automatic forecasting based on Start/Target Dates of Tasks (accounting for working hours, holidays, etc). </td></tr><tr style="height: 82px;"><td style="width: 33.3333%;"><p id="assign_appt_agents_to_additional_agents">When creating an appointment on a ticket, add Agent to 'Additional Agents' list</p></td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When enabled, Agents who create appointments on someone else's Ticket will be added as Additional Agents. This will only apply if they set themselves as the Agent of the Appointment, not the current Assigned Agent.</td></tr><tr><td style="width: 33.3333%;" id="ignore_collision_detection">Ignore Collision Detection</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When enabled, all collision detection for any Ticket logged of that type will be bypassed. <br></td></tr><tr style="height: 47px;"><td style="width: 33.3333%;" id="exclude_from_collision_detection"><p data-pasted="true">Exclude from Collision Detection</p></td><td style="width: 16.2521%;">Checkbox<br></td><td style="width: 50.4039%;">When enabled, all Tickets of that type will be excluded from collision detection for other Ticket Types.</td></tr><tr><td style="width: 33.3333%;" id="defaultresourcetype">Default Asset Booking Resource Type</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%; text-align: left;">The default Asset Booking Resource Type chosen here will be applied to any asset booking activities originating from tickets of this type. This can be changed on creation.</td></tr><tr><td style="width: 33.3333%;" id="agentresourcebookingtype">Agent Resource Booking Type</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%; text-align: left;">The selection made here will dictate whether Agent Booking (from tickets of this type) chooses between individual Agents or a load balanced decision over a selected Team. This option allows you to specify the resource (namely the technician getting the appointment) who will get the appointment. You can pick 'Agent' here - meaning the Assigned agent of the Ticket will get the appointment, or 'Team' - where an appointment will be allocated to anyone in the team who is available at the selected time. NB: If 'Agent' is selected here & the Ticket is Unassigned, the appointment will assign to any Agent free at that time.</td></tr><tr><td style="width: 33.3333%;" id="userbookfromportal">Allow Users to book appointments from Tickets</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%; text-align: left;">When this option is checked, a button will be presented on the Self-Service Portal, allowing users to book an appointment directly from a Ticket.</td></tr><tr><td style="width: 33.3333%;" id="defaultresourcetype_agent">Default Agent Booking Resource Type</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%; text-align: left;">The selection made here will be the Team(s) from which a User can book Agent Appointments with on tickets with this type. Choices allow a specific Team choice, the allocated Team to that ticket, or any of the "Allowed" Teams, listed in the "Allowed Resource Booking Teams" table.</td></tr><tr><td style="width: 33.3333%;" id="defaultagentresourcebookingduration_id">Agent booking type/duration</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%; text-align: left;">The selections here are configured in the Resource Booking > Agent Resource Booking section of the configuration. The selected option will determine the type and duration of the appointment. </td></tr><tr><td style="width: 33.3333%;" id="allowed_resourcebooking_teams">Allowed Resource Booking Teams</td><td style="width: 16.2521%;">List</td><td style="width: 50.4039%; text-align: left;">This list will be used to determine which Teams are included in the load balancing calculations for selecting the Agent for the appointment, should the *Select from allowed Teams* option be selected before.</td></tr><tr><td style="width: 33.3333%;" id="chargerate">Charge Type</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">The charge type selected here will be set as a default for the actions in any tickets of this type. This can still be changed on a per-action basis, should the Charge Rate field be present.</td></tr><tr><td style="width: 33.3333%;" id="process_open_tickets">Status of Tickets before they are able to be invoiced</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">This allows tickets of this type to have a different requirement for the ability to invoice them. The requirement being the status of the ticket, choices include; all statuses, only closed statuses, or to use the Global setting.</td></tr><tr><td style="width: 33.3333%;" id="milestone_billing">Enable Milestone Billing</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, Milestones can be billed for separately, for example; should a ticket (usually projects) have multiple sub-tasks that fall under a certain job, these can be grouped into a milestone, and billed for together. <ul><li><a href="https://usehalo.com/haloitsm/guides/2098/" rel="noopener noreferrer" target="_blank">Milestone Billing</a></li></ul></td></tr><tr><td style="width: 33.3333%;" id="setrelatedservicesfromassets">Use Assets to determine related Services</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, should an Asset be related to a service and attached to tickets with this type, those related services will be inherited by the Ticket.</td></tr><tr><td style="width: 33.3333%;" id="editservstatus">Allow Service Status to be set from the Ticket details screen</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, the Service Status field on the Ticket Details screen will be interactive and allow the modification of the Status from that screen.</td></tr><tr><td style="width: 33.3333%;" id="showdecendantwarningoptions">Enable Asset relationship descendant warnings</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, when creating a ticket of this type, should an asset be added to that ticket, and that asset have a downstream relationship, a warning will appear informing you that other assets are dependant on this asset, in case you are planning to alter this asset in any way.</td></tr><tr><td style="width: 33.3333%;" id="showotheropenticketsinnewtab">Show other open Tickets in a tab (excludes Supplier Tickets)<br></td><td style="width: 16.2521%;">Checkbox<br></td><td style="width: 50.4039%;">When enabled, the "Other Open Tickets" section will have its own tab on the ticket. This excludes tickets for suppliers.</td></tr><tr><td style="width: 33.3333%;" id="showopenusertickets">Show other open Tickets for the User</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, any other tickets that belong to the same End-User as tickets with this Ticket Type will be displayed on the Ticket view.</td></tr><tr><td style="width: 33.3333%;" id="showopensitetickets">Show other open Tickets for the Site</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, any other tickets that belong to the same Site as tickets with this Ticket Type will be displayed on the Ticket view.</td></tr><tr><td style="width: 33.3333%;" id="showopenclienttickets">Show other open Tickets for the Customer</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, this will mean that the customers open tickets will also appear in the end-user details sidebar of the ticket</td></tr><tr><td style="width: 33.3333%;" id="showopendevicetickets">Show other open Tickets for the associated Asset(s)</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, any other tickets that have the same associated Asset(s) as tickets with this Ticket Type will be displayed on the Ticket view.</td></tr><tr><td style="width: 33.3333%;" id="showopensuppliertickets">Show other open Tickets for the Supplier with the same Customer</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, this will display suppliers tickets for that customer of the ticket</td></tr><tr><td style="width: 33.3333%;" id="showuserfeed">Show User interactions</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, an additional section will be available to see recent User communications for the assigned End-User to tickets of this type.</td></tr><tr><td style="width: 33.3333%;" id="pdftemplate_id">Default PDF Template for Tickets</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">The PDF template chosen here will be used as the default for printing Tickets to PDF. This can be overridden manually when printing the ticket.</td></tr><tr><td style="width: 33.3333%;" id="quote_pdftemplate_id">Default PDF Template for Quotations<br></td><td style="width: 16.2521%;">Single Select<br></td><td style="width: 50.4039%;">The PDF template chosen here will be used as the default for quotes that are related to tickets of this type. Meaning if you raise a quote from a ticket, the default pdf for the quote is set here o the ticket type.<br></td></tr><tr><td style="width: 33.3333%;" id="startdate_validation">Start Date Validation</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">Decides the start date restrictions for this ticket type, you define how many days in the past or future that the start date can be set for this ticket type. <strong><em>NB: </em></strong><em>The field "Start Date" has to be on the ticket type for this setting to work. A use case of this would likely be for ticket types of task on a project.</em></td></tr><tr><td style="width: 33.3333%;" id="startdate_validation_days">Days</td><td style="width: 16.2521%;">Positive Integer</td><td style="width: 50.4039%;">The number of days the start date can be set before or after the filtered option, i.e. if 5 was selected here and the "Less than or equal to now + X days" was used the X would be equal to 5.</td></tr><tr><td style="width: 33.3333%;" id="only_validate_startdate_on_creation">Only validate on creation</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked Start Date validation will only be applied upon creation of the ticket.</td></tr><tr><td style="width: 33.3333%;" id="startdate_validation_days">Target Date Validation</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">Decides the target date restrictions for this ticket type, you define how many days in the past or future that the start date can be set for this ticket type. <em><strong>NB: </strong>The field "Target Date" has to be on the ticket type for this setting to work. A use case of this would likely be for ticket types of task on a project.</em></td></tr><tr style="height: 92px;"><td style="width: 33.3333%;" id="targetdate_validation_days">Days</td><td style="width: 16.2521%;">Positive Integer</td><td style="width: 50.4039%;">The number of days the target date can be set before or after the filtered option, i.e. if 5 was selected here and the "Less than or equal to now + X days" was used the X would be equal to 5.</td></tr><tr><td style="width: 33.3333%;" id="only_validate_targetdate_on_creation">Only validate on creation</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;"><p style="margin: 0px;" data-pasted="true">When checked Target Date validation will only be applied upon creation of the ticket.</p></td></tr><tr><td style="width: 33.3333%;" id="">Emails on closed Tickets</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">Determines the behaviour of tickets when closed & an end-user update is subsequently received. </td></tr><tr><td style="width: 33.3333%;" id="closedrequestswithupdates">User Emails on closed Tickets</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">Replaces above setting. Sets the behaviour of how user emails on closed tickets function.</td></tr><tr><td style="width: 33.3333%;" id="agentclosedrequestswithupdates">Agent Emails on closed Tickets</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">Sets the behaviour of how agent emails on closed tickets function.</td></tr><tr><td style="width: 33.3333%;">Email template to reply with</td><td style="width: 16.2521%;"><br></td><td style="width: 50.4039%;"><strong><em>This will only show if a "User/Agent Emails on closed Tickets" has a "Reply with an Email" option set.</em></strong><br><br>This is where you can select the email template to send out.</td></tr><tr><td style="width: 33.3333%;" id="closeduserupdatehours">Number of hours to have passed</td><td style="width: 16.2521%;"><br></td><td style="width: 50.4039%;"><em><strong>This will only show if "User/Agent Emails on closed tickets" is set to "Reply with an email if a set number of hours have passed" or "Open a new Ticket of a set number of hours have passed".</strong></em><br><br>Here you can select the number of hours to send the email after.</td></tr><tr><td style="width: 33.3333%;" id="useworkinghours_closeduserupdatehours">Hours</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;"><em id="isPasted"><strong>This will only show if "User/Agent Emails on closed tickets" is set to "Reply with an email if a set number of hours have passed" or "Open a new Ticket of a set number of hours have passed".</strong></em><br><br>You can choose between using normal hours or work hours for the above number.</td></tr><tr><td style="width: 33.3333%;" id="closedrequestswithupdatesincpending">Emails on closed Tickets setting applies to Tickets pending closure</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">If End-User Closure Confirmation is enabled (Config>Tickets>General Settings) & a Ticket is currently pending closure confirmation (i.e., in the 'Resolved' status), then this setting determines whether or not to apply the same behaviour as that set in the above option "Emails on Closed Tickets"</td></tr><tr><td style="width: 33.3333%;" id="">Emails on Tickets pending closure</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">If "Emails on closed Tickets setting applies to Tickets pending closure" is unchecked, then this setting allows you to establish distinct behaviour for emails on Tickets pending closure Vs. closed Tickets.</td></tr><tr><td style="width: 33.3333%;" id="pendingrequestswithupdates">User Emails on Tickets pending closure</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">Replaces above setting. Appears if "Emails on closed Tickets setting applied to Tickets pending closure" is disabled. Sets the behaviour of what user emails on closed tickets does.</td></tr><tr><td style="width: 33.3333%;" id="agentpendingrequestswithupdates">Agent Emails on Tickets pending closure</td><td style="width: 16.2521%;">Single Select<br></td><td style="width: 50.4039%;">Appears if "Emails on closed Tickets setting applied to Tickets pending closure" is disabled. Sets the behaviour of what agent emails on closed tickets does.</td></tr><tr style="height: 48px;"><td style="width: 33.3333%;" id="closed_requests_with_children_with_updates">User Emails on closed Tickets with open child Tickets<br></td><td style="width: 16.2521%;">Single Select<br></td><td style="width: 50.4039%;">Sets the behaviour when a user emails on closed tickets with child tickets.<br></td></tr><tr><td style="width: 33.3333%;" id="portalcanreopen">Closed Tickets can be reopened on the End-User Portal</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, End-Users are able to send an update to their Closed tickets in order to re-open them. If not, they will stay closed and the issue will require a new ticket to be dealt with.</td></tr><tr><td style="width: 33.3333%;" id="dontusependingclosure">Enable pending closure procedures.</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">Should End-User Closure Confirmation be enabled in global Ticket settings, unchecking this will bypass that process. When checked, an additional option is available below.</td></tr><tr><td style="width: 33.3333%;" id="pendingdontclose">Don't close ticket when pending closure</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, should a "close after x hours awaiting confirmation" behaviour be configured in the global ticket settings; tickets with this type will ignore that rule.</td></tr><tr><td style="width: 33.3333%;" id="mustclosechildbeforeclosurebool">All children must be closed before closure</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, a Ticket of this type cannot be closed until all of it's children have been closed.</td></tr><tr><td style="width: 33.3333%;" id="only_send_reply_to_incoming_email">Email replies on closed or pending closure Tickets will only send to the sender</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, closed/resolved tickets set to any of the ways to "Reply with an Email" will only send the email template to the user who replied to the ticket, not everyone in the Ticket's email list.</td></tr><tr><td style="width: 33.3333%;" id="mustclosechildbeforeclosurebool">Article Creation</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">This offers a few behaviours for the creation of a KB article upon closure of the ticket. This can either be; not at all, prompted, or automatic.</td></tr><tr><td style="width: 33.3333%;" id="enable_close_fields_on_new_request">Show the Quick close option on the new Ticket screen</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">When selected, you will be provided with the option to close a ticket immediately after it is logged (via a small tick next to the 'Submit' button). This defaults to use the global setting in Configuration > Tickets > General, unless an override is set here. When the quick close option is used you will be able to complete the closure details for the ticket on the new ticket screen. The closure details section will be expanded by default when quick close is selected. </td></tr><tr><td style="width: 33.3333%;" id="showgeneralsurveyfields">Show Satisfaction Level and General Comments fields on Surveys</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked, any surveys launched from tickets of this type will include the additional fields of Satisfaction Level and General comments.</td></tr><tr><td style="width: 33.3333%;" id="auto_delete_data">Auto Delete Ticket Data</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;"><p id="isPasted"><strong>Clear system fields X days after closure:</strong> Any system fields on tickets of this type i.e. ticket rules matching, automations running, will be deleted from the ticket X number of days after closure.</p><p><br></p><p id="isPasted"><strong>Clear system and notes fields X days after closure: </strong>Any system fields and notes fields on tickets of this type i.e. ticket rules matching, automations running, emails, private notes, etc will be deleted from the ticket X number of days after closure.</p><p><strong><br></strong></p><p id="isPasted"><strong>Mark Ticket as deleted X days after closure: </strong>The entire ticket will be deleted after X number of days after closure. These tickets will still appear in the Configuration>Advanced Settings>*Click the 'Deleted Tickets' Button*</p><p><strong><em>NB: </em></strong><em>The deleted tickets button will only appear if 'Permanently delete Tickets from the database' is turned off (this setting is also in the same location of Advanced Settings.</em></p><p><br></p><p id="isPasted"><strong>Permanently delete Ticket X days after closure: </strong>The entire ticket will be permanently deleted from the database X number of days after closure.</p><p><strong><br></strong></p><p id="isPasted"><strong>Delete attachments X days after closure: </strong>Attachments from the ticket will delete X number of days after closure.</p></td></tr><tr><td style="width: 33.3333%;" id="auto_delete_days">Number of Days</td><td style="width: 16.2521%;">Integer</td><td style="width: 50.4039%;">Select how many days after closure that the above ticket data deletion method is carried out.</td></tr><tr><td style="width: 33.3333%;" id="load_balance_interval">Minimum interval between load balance to each Agent<br></td><td style="width: 16.2521%;">Integer<br></td><td style="width: 50.4039%;"><strong>*The new services must be enabled for this setting to display*</strong><br><br>This setting will prevent tickets being load balanced to an agent, if they have had any other tickets load balanced to them in the last X minutes. This setting determines the interval in minutes. Additionally, load balance settings can be configured in tickets general settings.<br></td></tr><tr><td style="width: 33.3333%;" id="load_balance_max_tickets">Exclude Agents with more than X Tickets from load balance. Set to -1 for no limit.<br></td><td style="width: 16.2521%;">Integer<br></td><td style="width: 50.4039%;"><p><strong>*The new services must be enabled for this setting to display*</strong></p><p><br></p><p id="isPasted">This setting will prevent agents from being included in load balancing if they have more than X "open and not on-hold" tickets in their queue. Set to -1 for no limit. Additionally, load balance settings can be configured in tickets general settings.</p></td></tr><tr><td style="width: 33.3333%;">Only count Tickets of this Ticket Type in the maximum allowed Tickets</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;"><p id="isPasted"><strong>*The new services must be enabled for this setting to display*</strong></p><br>When enabled, only this ticket type will count towards the agent's ticket limit.</td></tr><tr><td style="width: 33.3333%;" id="load_balance_max_tickets_agent_specific">Configure limits per Agent for this Ticket Type</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;"><p id="isPasted"><strong>*The new services must be enabled for this setting to display*</strong></p><br>When enabled, an "Agent specific load balance limits" table will appear where individual agents can be given limits of how many tickets of this type they can be assigned to.</td></tr><tr><td style="width: 33.3333%;" id="load_balance_max_tickets_team_specific">Configure limits per Team for this Ticket Type</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;"><p id="isPasted"><strong>*The new services must be enabled for this setting to display*</strong></p><br>When enabled, an "Team specific load balance limits" table will appear where teams can be given limits of how many tickets of this type they can be assigned to.<br></td></tr><tr><td style="width: 33.3333%;" id="load_balance_on_schedule">Run load balance on unassigned Tickets on a schedule<br></td><td style="width: 16.2521%;">Checkbox<br></td><td style="width: 50.4039%;"><p><strong>*The new services must be enabled for this setting to display* (Shows if "Scheduled Load Balancing configuration type" In Configuration > Tickets > General Settings is set to Ticket Type) </strong></p><p><br></p><p id="isPasted">With this setting enabled, you can specify an interval to run load balancing for any tickets of that type that are currently not assigned to anyone. This can allow for tickets that were previously not assigned due to the above 2 settings to be assigned to an agent as soon as one is available. Additionally, load balance settings can be configured in tickets general settings.</p></td></tr><tr><td style="width: 33.3333%;" id="load_balance_schedule_frequency">Load balance unassigned tickets every X minutes<br></td><td style="width: 16.2521%;">Integer</td><td style="width: 50.4039%;"><strong>*The new services must be enabled for this setting to display* (Shows if "Scheduled Load Balancing configuration type" In Configuration > Tickets > General Settings is set to Ticket Type) </strong><br><br>The interval in minutes for how often tickets in the unassigned queue are to be load balanced out to agents. Additionally, load balance settings can be configured in tickets general settings.</td></tr><tr><td style="width: 33.3333%;"><p id="auto_load_balance_on_close">Automatically assign the next available Unassigned Ticket when an Agent closes a Ticket</p></td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;"><strong>(Shows if "Scheduled Load Balancing configuration type" In Configuration > Tickets > General Settings is set to Ticket Type) </strong> When enabled and an Agent closes a Ticket, they will automatically be assigned another Ticket from Unassigned. This includes Tickets can use closure confirmation.</td></tr><tr><td style="width: 33.3333%;" id="link_ai_matched_tickets">Link AI matched Tickets</td><td style="width: 16.2521%;">Checkbox</td><td>When enabled, the ticket type will have AI matched tickets automatically linked.<br><br>This checkbox links to the corresponding fields in Configuration > AI > "Ticket types that link AI matched Tickets"/"Method of linking AI matched Tickets".</td></tr><tr><td style="box-sizing: inherit; padding: 12px 15px; border: 1px solid rgb(221, 221, 221); width: 425.656px;" id="prevent_user_change_during_approvals">Prevent the User on a Ticket from being changed while the Ticket is pending an approval process outcome<br style="box-sizing: inherit;"></td><td style="box-sizing: inherit; padding: 12px 15px; border: 1px solid rgb(221, 221, 221); width: 134.188px;">Checkbox</td><td style="box-sizing: inherit; padding: 12px 15px; border: 1px solid rgb(221, 221, 221); width: 717.156px; text-align: left;">When enabled the user of a ticket of this type will not be able to be changed while the ticket is pending an approval process outcome.</td></tr><tr><td style="width: 33.3333%;" id="maximumRestrictedPriority">Maximum priority escalation for restricted users (0 = no restriction)</td><td style="width: 16.2521%;">Integer</td><td style="width: 50.4039%;">Should an agent be restricted to escalating (changing the priority of) tickets, then this is the number of levels up they can escalate at one time. When set to 0, there will be no limit. If an agent does not have escalation restrictions they will be able to override the limit set here. Agent escalation restrictions are determined by the permission 'Can override maximum priority escalation at ticket type level'. </td></tr><tr><td style="width: 33.3333%;" id="enablequotecountersigning">Enable Quote countersigning for Quotes linked to Tickets of this type<br></td><td style="width: 16.2521%;">Checkbox<br></td><td style="width: 50.4039%;">When checked agents will be able to countersign quotes linked to tickets of this type. For more information on this functionality check out <a data-fr-linked="true" href="https://usehalo.com/halopsa/guides/1988" id="isPasted" target="_blank" rel="noopener noreferrer">Approving Quotes Overview</a>. </td></tr><tr><td style="width: 33.3333%;" id="sendcountersignedquote">Send countersigned Quote to End-User<br></td><td style="width: 16.2521%;">Checkbox<br></td><td style="width: 50.4039%;">When checked, when an agent has countersigned a quote the user will automatically be sent an email with the updated quotation PDF. </td></tr><tr><td style="width: 33.3333%;" id="countersignedtemplateid">Countersigned Email Template<br></td><td style="width: 16.2521%;">Single select</td><td style="width: 50.4039%;">Here, choose the email template used for the automated email sent to users upon agent's countersigning. </td></tr><tr><td style="width: 33.3333%;" id="hide_send_on_quote">Hide the 'Send' button on the Quotation<br></td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When enabled, if the ticket is linked to a quotation, the 'Send' button on the quotation itself will no longer be visible. Ensuring agents can only send the quote from the linked ticket/opportunity. Useful when quote sending is restricted by the ticket/opportunity workflow or approval processes. </td></tr><tr><td style="width: 33.3333%;" id="enableusermentions">Allow Users to be mentioned</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">when checked you can mention users on the tickets by using the '@' and then typing the users name, their name should auto populate the same way it would if an agent was mentioned.</td></tr><tr><td style="width: 33.3333%;" id="exclude_from_sales_mailbox_match">Exclude this Ticket Type from Sales Mailbox matching</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When checked on, sales mailboxes will not be used in matching when this ticket type is used.</td></tr><tr><td style="width: 33.3333%;" id="database_lookup_id">Database Lookup for Approval Items (Legacy)</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;"><br></td></tr><tr><td style="width: 33.3333%;" id="risk_type">Risk Calculation Type</td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">This selects how the risk scoring is calculated on this ticket type once risk scoring is enabled in Configuration > Tickets > General Settings.</td></tr><tr><td style="width: 33.3333%;" id="itil_type_matched_tickets"><p>Separate the AI matches into different tables based on ITIL type</p></td><td style="width: 16.2521%;">Checkbox<br></td><td style="width: 50.4039%;">When checked, the 'Matched tickets' table will organise matched tickets based on ITIL type of the tickets. This is only applicable when using <a data-fr-linked="true" href="https://usehalo.com/haloitsm/guides/2386" id="isPasted" target="_blank" rel="noopener noreferrer">AI ticket matching/suggestions</a>.</td></tr><tr><td style="width: 33.3333%;"><p data-pasted="true" id="show_additional_user_details">Show additional User details when logging new Tickets</p></td><td style="width: 16.2521%;">Checkbox<br></td><td style="width: 50.4039%;"><strong data-pasted="true"></strong>When enabled additional User fields can be added to the User details table. These will be shown to Users on the Ticket Type in the Self-Service Portal. <br></td></tr><tr><td style="width: 33.3333%;" id="agent_app_columns">Number of columns on the agent app new Ticket screen<br></td><td style="width: 16.2521%;">Integer</td><td style="width: 50.4039%;"><p id="isPasted">The number set will set the new of columns for custom fields to show in when logging on the agent portal. This defaults to 4.</p><p><br></p><p><em><strong>Note: The layout will automatically adjust based on screen size, and will show a maximum of 6.</strong></em></p></td></tr><tr><td style="width: 33.3333%;" id="hide_opening_action">Always make the opening action private (hidden from the User)</td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;">When enabled, the "Open" action at the start of a ticket will be hidden from the user by default.</td></tr><tr><td style="width: 33.3333%;" id="problem_matching_agent"><p id="isPasted">Automatically run the Problem/Resolution Finder for Agents</p></td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;">Here, you can determine if the problem/resolution finder displays for agents when viewing tickets of this type. </td></tr><tr><td style="width: 33.3333%;" id="problem_matching_user"><p id="isPasted">Automatically run the Problem/Resolution Finder for Users</p></td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;"><p id="isPasted">Here, you can determine if the problem/resolution finder displays for users when viewing tickets of this type. </p></td></tr><tr><td style="width: 33.3333%;" id="approval_action_user_visibility"><p id="isPasted">Approval action visibility behaviour for End-Users</p></td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;"><p id="isPasted">Here, you can choose whether approval actions logged on tickets of this type are visible to End-Users by default. Approval actions are the actions completed by an approver when approving/rejecting approval processes on the ticket. </p></td></tr><tr style="height: 67px;"><td style="width: 33.3333%;" id="mustsetcustomerfirst"><p id="isPasted">Tickets with the default Customer/Site must be moved before working on the Ticket</p></td><td style="width: 16.2521%;">Single Select</td><td style="width: 50.4039%;"><p id="isPasted">If enabled then Tickets that are currently with the default Customer/Site will be locked until the Customer/Site is changed. This will override the global version of this setting. </p></td></tr><tr><td style="width: 33.3333%;" id="allow_merge">Allow merging<br></td><td style="width: 16.2521%;">Checkbox<br></td><td style="width: 50.4039%;"><strong></strong>When enabled, tickets of this type can be merged into other tickets. If this is not enabled tickets of this type will not have the option to be merged and they will not return in the search when merging other tickets. </td></tr><tr><td style="width: 33.3333%;" id="track_sla_breach_dates"><p data-pasted="true">Store the date when an SLA is breached</p></td><td style="width: 16.2521%;">Checkbox</td><td style="width: 50.4039%;"><strong>(v2.242+)</strong> When enabled, the date the Response and Resolution target of an SLA are breached for this Ticket Type will be recorded in the FaultsMetric Table. </td></tr></tbody></table></div></div></div></div></div></div></div></div>
