<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p id="isPasted">Here is a list of the $ variables you can use for the Tile HTML and Kanban HTML in the views modules of tickets and sales. (<strong>Configuration > Tickets > Views > Column Profiles</strong> or <strong>Configuration > Sales > Views > Column Profiles</strong>)</p><p><br></p><p><em><strong> "flagged",</strong></em></p><p><em><strong> "id",</strong></em></p><p><em><strong> "client_name",</strong></em></p><p><em><strong> "site_name",</strong></em></p><p><em><strong> "user_name",</strong></em></p><p><em><strong> "clientsiteuser",</strong></em></p><p><em><strong> "summary",</strong></em></p><p><em><strong> "dateoccurred",</strong></em></p><p><em><strong> "dateclosed",</strong></em></p><p><em><strong> "dateassigned",</strong></em></p><p><em><strong> "status_icon",</strong></em></p><p><em><strong> "status",</strong></em></p><p><em><strong> "tickettype_id",</strong></em></p><p><em><strong> "team",</strong></em></p><p><em><strong> "agent_name",</strong></em></p><p><em><strong> "category_1",</strong></em></p><p><em><strong> "category_2",</strong></em></p><p><em><strong> "category_3",</strong></em></p><p><em><strong> "category_4",</strong></em></p><p><em><strong> "estimate",</strong></em></p><p><em><strong> "timetaken",</strong></em></p><p><em><strong> "priority_id",</strong></em></p><p><em><strong> "fixbydate",</strong></em></p><p><em><strong> "slaactiondate",</strong></em></p><p><em><strong> "slatimeleftpercused",</strong></em></p><p><em><strong> "slatimeleft",</strong></em></p><p><em><strong> "slapercused",</strong></em></p><p><em><strong> "lastactiondate",</strong></em></p><p><em><strong> "parent_id",</strong></em></p><p><em><strong> "release1",</strong></em></p><p><em><strong> "release2",</strong></em></p><p><em><strong> "release3",</strong></em></p><p><em><strong> "release_note",</strong></em></p><p><em><strong> "pr_id",</strong></em></p><p><em><strong> "branch_name",</strong></em></p><p><em><strong> "reportedby",</strong></em></p><p><em><strong> "child_count",</strong></em></p><p><em><strong> "child_ticket_ids",</strong></em></p><p><em><strong> "parent_subject",</strong></em></p><p><em><strong> "related_service_descriptions",</strong></em></p><p><em><strong> "related_service_category_names",</strong></em></p><p><em><strong> "supplier_status",</strong></em></p><p><em><strong> "userdef1",</strong></em></p><p><em><strong> "userdef2",</strong></em></p><p><em><strong> "userdef3",</strong></em></p><p><em><strong> "userdef4",</strong></em></p><p><em><strong> "userdef5",</strong></em></p><p><em><strong> "appointmenttype",</strong></em></p><p><em><strong> "nextappointmenttype",</strong></em></p><p><em><strong> "supplier",</strong></em></p><p><em><strong> "third_party_id",</strong></em></p><p><em><strong> "asset_key_field",</strong></em></p><p><em><strong> "asset_type_name",</strong></em></p><p><em><strong> "top_level_name",</strong></em></p><p><em><strong> "workflow_name",</strong></em></p><p><em><strong> "workflow_stage",</strong></em></p><p><em><strong> "workflow_stage_number",</strong></em></p><p><em><strong> "itilname",</strong></em></p><p><em><strong> "emailtolist",</strong></em></p><p><em><strong> "lastincomingemail",</strong></em></p><p><em><strong> "impact",</strong></em></p><p><em><strong> "impactlevel",</strong></em></p><p><em><strong> "urgency",</strong></em></p><p><em><strong> "inventory_number",</strong></em></p><p><em><strong> "startdatetime",</strong></em></p><p><em><strong> "startdate",</strong></em></p><p><em><strong> "projecttimebudget",</strong></em></p><p><em><strong> "projectmoneybudget",</strong></em></p><p><em><strong> "projecttimeactual",</strong></em></p><p><em><strong> "projectmoneyactual",</strong></em></p><p><em><strong> "targetdate",</strong></em></p><p><em><strong> "deadlinedate",</strong></em></p><p><em><strong> "followupdate",</strong></em></p><p><em><strong> "nextactivitydate",</strong></em></p><p><em><strong> "oppcompanyname",</strong></em></p><p><em><strong> "oppcontactname",</strong></em></p><p><em><strong> "oppemailaddress",</strong></em></p><p><em><strong> "opptel",</strong></em></p><p><em><strong> "oppvalue",</strong></em></p><p id="isPasted"><em><strong> "oppvalue_annual",</strong></em></p><p id="isPasted"><em><strong> "oppvalue_monthly",</strong></em></p><p id="isPasted"><em><strong> "oppvalue_oneoff",</strong></em></p><p><em><strong> "oppconversionprobability",</strong></em></p><p><em><strong> "oppadjusted",</strong></em></p><p><em><strong> "oppprofit",</strong></em></p><p><em><strong> "oppaddr1",</strong></em></p><p><em><strong> "oppaddr2",</strong></em></p><p><em><strong> "oppaddr3",</strong></em></p><p><em><strong> "oppaddr4",</strong></em></p><p><em><strong> "opppostcode",</strong></em></p><p><em><strong> "oppcountry",</strong></em></p><p><em><strong> "oppregion",</strong></em></p><p><em><strong> "opptype",</strong></em></p><p><em><strong> "oppcustomertitle",</strong></em></p><p><em><strong> "opphear",</strong></em></p><p><em><strong> "oppcurrentsystem",</strong></em></p><p><em><strong> "opptrialdate",</strong></em></p><p><em><strong> "oppdemodate",</strong></em></p><p><em><strong> "oppdiscountdate",</strong></em></p><p><em><strong> "oppattemptsmade",</strong></em></p><p><em><strong> "oppconverteddate",</strong></em></p><p><em><strong> "oppproductchosen",</strong></em></p><p><em><strong> "oppreason",</strong></em></p><p><em><strong> "opptimezonename",</strong></em></p><p><em><strong> "oppclosurecategory",</strong></em></p><p><em><strong> "projectinternaltask",</strong></em></p><p><em><strong> "sitepostcode",</strong></em></p><p><em><strong> "enddatetime",</strong></em></p><p><em><strong> "appointment_id",</strong></em></p><p><em><strong> "ticketage",</strong></em></p><p><em><strong> "parentunread",</strong></em></p><p><em><strong> "firstname",</strong></em></p><p><em><strong> "lastname",</strong></em></p><p><em><strong> "budgettype",</strong></em></p><p><em><strong> "accountmanager",</strong></em></p><p><em><strong> "viewers",</strong></em></p><p><em><strong> "mailbox",</strong></em></p><p><em><strong> "userdepartments",</strong></em></p><p><em><strong> "milestone_name",</strong></em></p><p><em><strong> "milestone_sequence",</strong></em></p><p><em><strong> "ticket_tags",</strong></em></p><p><em><strong> "details",</strong></em></p><p><em><strong> "sla_bar",</strong></em></p><p><em><strong> "budgethours",</strong></em></p><p><em><strong> "created_by",</strong></em></p><p><em><strong> "additional_agents",</strong></em></p><p><em><strong> "primary_issue",</strong></em></p><p><strong><em> "primary_workitem",</em></strong></p><p><strong> "lastchildactiondate",</strong></p><p><strong> "merged_into_id",</strong></p><p><strong> "product_name"</strong></p><p><br></p><p><br></p><p>Just put a $ in front of these.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImExOWVkODE3LTBhOTYtNDMxMS1iNjk2LWNiM2Y3MjFjNmQ3MiJ9.uoW6KuDcWwrx7nLfbuZLM6SDSyljhW3CYLZoI7Va40U" class="fr-fic fr-fil fr-dib" width="246" height="174"></p><p><br></p>
