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</style><p><strong>In this guide we will cover:</strong></p><p><strong>- Creating a Runbook to Update Child Statuses</strong></p><p><br></p><p><br></p><p><strong id="isPasted"><span style="font-size: 14pt;">Creating a Runbook to Update Child Statuses</span></strong></p><p>One of the useful functions of runbooks is updating the child tickets that are attached to the parent, it can be done through an iterative runbook using a Halo API Action. The finished Runbook will look like this.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjRkNWYxZjQ5LTkxZGMtNGUzMy05YzRjLWFkZWZlYjU2MmQwYyJ9.0B2bsV3anEM4OJ6qAm6iOKWogSr0kk2DAD0EEssYJms" class="fr-fic fr-fil fr-dib" width="1219" style="width: 1221px; height: 466.081px;" height="466"></p><p><strong><span style="font-size: 10pt;">Fig 1. The Finished Runbook.</span></strong></p><p><br></p><p>To get started you can do method 1 which is a get on the parent ticket ID and the output variable will be the array of child tickets.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjNhNzMyYTQ5LWI3ZjMtNDY0Mi1iYWVjLTgwMjg1ZjY3N2NjMyJ9.u6AplvaRL6CiAVFSCUaWgXHBke5S_33odBAeTm-7xhs" class="fr-fic fr-fil fr-dib" width="1216" style="width: 1218px; height: 280.271px;" height="280"></p><p><strong><span style="font-size: 10pt;">Fig 2. Getting the Array of Child Tickets.</span></strong></p><p><br></p><p>Now that we have the array, we want to iterate through the ticket ID's of the child tickets, so that we can update each individual status of the child tickets.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjVhZmI4MDc0LWQzZjEtNDgwOS1hYTcxLWUyZWYxNWVkMzE3NSJ9.m3v_wCBKh2m0i3-O2GZNn1M2wIX1PwFVn7FQNWHB1rg" class="fr-fic fr-fil fr-dib" width="1034" height="789"></p><p><strong><span style="font-size: 10pt;">Fig 3. Getting the ID of the Child Ticket.</span></strong></p><p><br></p><p>Next we need to update the child tickets, based off of the current ID in the iteration. The status ID shown in the update action is for the "Updated" status to be set on the Child tickets.</p><p><br></p><p><strong><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImM4NTIxMjA5LTVjMDQtNGY0Yi04MDMwLWUyYTliZGY1MDE4MCJ9.V4Yzu395j7pmyFZHHeoLp4AJ5U40ZJPx9GEMeMBiufA" class="fr-fic fr-fil fr-dib" width="731" height="515"></strong><strong><span style="font-size: 10pt;">Fig 4. Updating the Status if the Child Tickets.</span></strong></p><p><br></p><p>This iteration step is the one that will be used to move to the next iteration of the array.</p><p><br></p><p><strong><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjgzNGEzNzkzLTRkNzYtNGIyNS1iMDRkLTk1NmQzZmRlNTVlYiJ9.1WWrjDdRhd5aFhcbCCvNiq2QNXx7qBfFzGjUXr0bo3A" class="fr-fic fr-fil fr-dib" width="1202" style="width: 1204px; height: 627.392px;" height="627"></strong><strong><span style="font-size: 10pt;">Fig 5. Going to the Next Iteration or Finishing the Iteration of the Array.</span></strong></p><p><br></p><p>To use this in an action, we can set the system use to 'Send Webhook/Queue Integration Runbook' and then choose your desired runbook that will automatically run when this action is triggered.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjkwMjAzYWYzLThiOWItNDIwMi04NTVjLTlhZjIwMWI1ZmE5NyJ9.P6A0wucQjCjwKOx4QXWLnbFtCoHkrV3xvJ4LsCNFyq0" class="fr-fic fr-fil fr-dib" width="801" height="781"></p><p><strong><span style="font-size: 10pt;">Fig 6. The Action used to Trigger the Runbook.</span></strong></p>
