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</style><p><strong>In this guide we will cover: </strong></p><p><strong>- How to attach a user's role to a ticket using a database lookup</strong></p><p><br></p><p><br></p><p>One of the great features within Halo is the ability to populate fields on i.e. a ticket with information found in the database. This data is found using SQL queries which will return the information you want to populate the field with. For populating a users first and last name using the email field, check out this guide: <a href="https://usehalo.com/haloitsm/guides/1238/" rel="noopener noreferrer" target="_blank"><strong>Lookups</strong></a></p><p><br></p><p>In order to set a field to populate with a User's Roles, we must create a custom field of entity type: Ticket</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImM2YjllYmJkLWIyYWMtNGEwOC04NDhkLTAxMTE4ZjJhODkxOCJ9.HBLAh6WFZHSgYwyMKku0rqosDi2GdvAnAS45dL2u5WU" class="fr-fic fr-fil fr-dib" width="612" height="776"></p><p><strong><span style="font-size: 10pt;">Fig 1. Custom field to hold user role information</span></strong></p><p><br></p><p>This custom field can be used in our database lookup as the field we are populating. </p><p><br></p><p>To create the lookup head to configuration > integrations > lookups > new. Begin by setting a trigger field, in the figure 2 example case the summary being updated will trigger the user role lookup.</p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjE1YTliMjYzLWRiYmItNDgzMy04MDIwLTRiNDY2YWIyOTEzYyJ9.Spqm7KSY65hklmCbUvNEvQCjJsuMOom3JJa4ZIoRDIg" class="fr-fic fr-fil fr-dib" width="481" height="706"></p><p><strong><span style="font-size: 10pt;">Fig 2. Example lookup trigger</span></strong></p><p><br></p><p>The following guide will provide a step by step on how to populate the user's role onto a ticket within Halo.</p><p><iframe src="https://scribehow.com/embed/Configure_a_User_Role_field_that_can_be_triggered_by_a_DB_Lookup__ChR5i9MxQNS7lB6SxjHzfg" width="100%" height="640" allowfullscreen="" frameborder="0"><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span></iframe></p><p><br></p>
