<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p>Creating service request buttons via the service details table.</p>
<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><div class="scribe-step"><p class="scribe-step-text">The custom scribe iframe can be found for this within the lesson "The Service Catalogue - Advanced Configuration"</p><p class="scribe-step-text"><br></p><p class="scribe-step-text">1. Add a new service request button.</p></div><p class="scribe-screenshot-container"><img class="scribe-screenshot fr-fic fr-dii" width="560" alt="" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2025-01-06/3ab1ea84-bf63-4032-8b2c-91ff98823b67/ascreenshot.jpeg?tl_px=64,83&br_px=1539,908&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=960,277"></p><p class="scribe-screenshot-container"><br></p><div class="scribe-step"><p class="scribe-step-text">2. Name the button, I have named this one 'Request Microsoft software'</p></div><p class="scribe-screenshot-container"><img class="scribe-screenshot fr-fic fr-dii" width="560" alt="" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2025-01-06/98345800-cc80-4360-a4cb-10bfca9af0e2/user_cropped_screenshot.jpeg?tl_px=294,0&br_px=1326,576&force_format=jpeg&q=100"></p><p class="scribe-screenshot-container"><br></p><div class="scribe-step"><p class="scribe-step-text">3. Now choose the ticket type this button will log, I have chosen my 'Microsoft service request ticket type'</p></div><p class="scribe-screenshot-container"><img class="scribe-screenshot fr-fic fr-dii" width="560" alt="" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2025-01-06/9d2d33a7-d226-4f9b-9617-a7233d8044f7/ascreenshot.jpeg?tl_px=296,43&br_px=1193,545&force_format=jpeg&q=100&width=897&wat_scale=80&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=364,399"></p><p class="scribe-screenshot-container"><br></p><div class="scribe-step"><p class="scribe-step-text">4. Now save the button.</p></div><p class="scribe-screenshot-container"><img class="scribe-screenshot fr-fic fr-dii" width="560" alt="" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2025-01-06/12e8c028-ea2b-46e9-a34d-26de178a930e/ascreenshot.jpeg?tl_px=64,118&br_px=1539,942&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=469,519"></p><p class="scribe-screenshot-container"><br></p><div class="scribe-step"><p class="scribe-step-text">5. I will add another button for this service request.</p></div><p class="scribe-screenshot-container"><img class="scribe-screenshot fr-fic fr-dii" width="560" alt="" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2025-01-06/22a075a0-b7a4-4017-8ff2-7236e9f2bb6f/ascreenshot.jpeg?tl_px=324,164&br_px=1539,843&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=929,277"></p><p class="scribe-screenshot-container"><br></p><div class="scribe-step"><p class="scribe-step-text">6. Name this button accordingly, I have named mine 'Request other software'.</p></div><p class="scribe-screenshot-container"><img class="scribe-screenshot fr-fic fr-dii" width="560" alt="" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2025-01-06/7d6e9491-8188-4bc4-8f7c-d0cc2e0c5913/ascreenshot.jpeg?tl_px=343,0&br_px=988,360&force_format=jpeg&q=100&wat_scale=57&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=301,111"></p><p class="scribe-screenshot-container"><br></p><div class="scribe-step"><p class="scribe-step-text">7. Set the ticket type you would like the button to log, I have chosen my 'software request' ticket type.</p></div><p class="scribe-screenshot-container"><img class="scribe-screenshot fr-fic fr-dii" width="560" alt="" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2025-01-06/7f3aca63-f169-41cf-8c52-4e84d448f29f/ascreenshot.jpeg?tl_px=187,212&br_px=1084,713&force_format=jpeg&q=100&width=897&wat_scale=80&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=419,221"></p><p class="scribe-screenshot-container"><br></p><div class="scribe-step"><p class="scribe-step-text">8. If you would like a hint to appear for this button enter it in the field shown below.</p></div><p class="scribe-screenshot-container"><img class="scribe-screenshot fr-fic fr-dii" width="560" alt="" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2025-01-06/4d396bdd-2bac-4d8a-b3d7-317d525bc430/ascreenshot.jpeg?tl_px=414,328&br_px=1208,772&force_format=jpeg&q=100&width=794&wat_scale=70&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=447,206"></p><p class="scribe-screenshot-container"><br></p><div class="scribe-step"><p class="scribe-step-text">9. Save this button.</p></div><p class="scribe-screenshot-container"><img class="scribe-screenshot fr-fic fr-dii" width="560" alt="" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2025-01-06/85cb474f-b365-4b4c-b58b-d06515e10937/ascreenshot.jpeg?tl_px=160,265&br_px=1375,943&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=468,516"></p><p class="scribe-screenshot-container"><br></p><div class="scribe-step"><p class="scribe-step-text">10. Now save the whole service.</p></div><p class="scribe-screenshot-container"><img class="scribe-screenshot fr-fic fr-dii" width="560" alt="" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2025-01-06/89a229dd-56f4-43e4-a0aa-4cb605b51b4f/ascreenshot.jpeg?tl_px=0,0&br_px=1214,678&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=249,17"></p><p class="scribe-screenshot-container"><br></p><div class="scribe-step"><p class="scribe-step-text">11. Now let's head into the portal to see how the buttons appear.</p></div><div class="scribe-step"><p class="scribe-step-text">12. Select the service in the portal.</p></div><p class="scribe-screenshot-container"><img class="scribe-screenshot fr-fic fr-dii" width="560" alt="" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2025-01-06/9ede51c3-c7a6-4749-a667-3e258830c240/ascreenshot.jpeg?tl_px=0,0&br_px=1474,824&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=479,205"></p><p class="scribe-screenshot-container"><br></p><div class="scribe-step"><p class="scribe-step-text">13. Here we can see there are two buttons to log a request for this service.</p></div><p class="scribe-screenshot-container"><img class="scribe-screenshot fr-fic fr-dii" width="560" alt="" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2025-01-06/8eaa5f5d-0c71-41b7-a0d3-efc48c1c3699/user_cropped_screenshot.jpeg?tl_px=0,0&br_px=1474,824&force_format=jpeg&q=100&width=1120.0"></p><p class="scribe-screenshot-container"><br></p><div class="scribe-step"><p class="scribe-step-text">14. If we use the "Request Microsoft software" button</p></div><p class="scribe-screenshot-container"><img class="scribe-screenshot fr-fic fr-dii" width="560" alt="" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2025-01-06/b7239386-0f5f-4f44-b72b-a6975c4890f3/ascreenshot.jpeg?tl_px=0,0&br_px=1214,678&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=440,172"></p><p class="scribe-screenshot-container"><br></p><div class="scribe-step"><p class="scribe-step-text">15. The user is prompted to complete the fields against the 'Microsoft request' ticket type.</p></div><p class="scribe-screenshot-container"><img class="scribe-screenshot fr-fic fr-dii" width="560" alt="" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2025-01-06/f7063243-4e9a-4cba-b4be-070f32d3e32f/ascreenshot.jpeg?tl_px=0,0&br_px=1539,944&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=196,398"></p><p class="scribe-screenshot-container"><br></p><div class="scribe-step"><p class="scribe-step-text">16. When using the "Request Other software" button</p></div><p class="scribe-screenshot-container"><img class="scribe-screenshot fr-fic fr-dii" width="560" alt="" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2025-01-06/6894c1a3-5f6e-4bed-b08b-0f308e9ff8aa/ascreenshot.jpeg?tl_px=31,0&br_px=1506,824&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=1&wat_gravity=northwest&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=524,137"></p><p class="scribe-screenshot-container"><br></p><div class="scribe-step"><p class="scribe-step-text">17. The user is prompted to complete the fields against the 'Software request' ticket type. We can also see the hint against this button under the button label.</p></div><p class="scribe-screenshot-container"><img class="scribe-screenshot fr-fic fr-dii" width="560" alt="" src="https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2025-01-06/ab4803c0-c723-4529-8dbc-f4f10a09bc26/user_cropped_screenshot.jpeg?tl_px=0,0&br_px=1539,944&force_format=jpeg&q=100&width=1120.0"></p><p><br></p>
