<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p><strong>In this guide we will cover:</strong></p><p><strong>- What is the ISL Online Integration?</strong></p><p><strong>- Enabling the Module</strong></p><p><strong>- Connecting to ISL Online</strong></p><p><strong>- Attended Access Matching</strong></p><p><strong>- Opening an Asset in ISL Online</strong></p><p><br></p><p><br></p><p><strong>Admin Guides: </strong></p><ul><li style="font-weight: bold;"><a href="https://usehalo.com/haloitsm/guides/1387" target="_blank" rel="noopener noreferrer"><strong>General Settings (Remote Support)</strong></a></li></ul><p><strong><br></strong></p><p><strong><span style="font-size: 14pt;">What is the ISL Online Integration?<br></span></strong></p><p>The ISL Online integration allows remote access to devices when viewing the asset within Halo.</p><p><br></p><p><strong><span style="font-size: 14pt;">Enabling the Module</span></strong></p><p>In Configuration > Integrations, within the "Remote Support" section, you will find the ISL Online module. Hover over the module, and click the plus ("+") icon that appears in the corner to enable the module.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjgwYzMwYjNjLTgxOTAtNDQxNi05NWYzLTIzOGRmZmQ0NWUyYiJ9.5OkCuPlIT1JcCfiWHNOI2rJso3pnesJ0M2z7AcWdTPw" class="fr-fic fr-fil fr-dib" width="507" height="234"></p><p><strong><span style="font-size: 10pt;">Fig 1. Enabling the module.</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Connecting to ISL Online</span></strong></p><p>Once enabled, click into the module. At the top of the page you will see the below four fields. Here is where you will enter your credentials to connect to ISL Online. Enter the URL of your instance, and select which instance type it is - either live or sandbox.</p><p><br></p><p>Now enter the username and password that you use to login to ISL Online. To avoid potential authentication issues, choose the user with the highest permissions within ISL Online, i.e. the Domain Admin/Account Owner.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjgyOGNlMjZlLTg3MTctNDZmNi04OGQ3LWE0NWRjYjlhMDM0MSJ9.-PQsBkKQjZyWxlmlUvU7XEAV7WxIvaFAJVLwRwKW7uw" class="fr-fic fr-fil fr-dib" width="1098" style="width: 1100px; height: 279.625px;" height="280"></p><p><strong><span style="font-size: 10pt;">Fig 2. Entering ISL Online credentials.</span></strong></p><p><br></p><p data-pasted="true">You can also use OAuth 2.0 to connect to ISL Online. To do this change the 'Authentication Type' to OAuth 2.0, and click the Connect to ISL Online button. This will redirect you to the ISL Online login page. Once you have logged in you will be given the option to authorise access. Click the "Authorize Access" button to allow Halo access to ISL Online. Once authorised you will be returned to your Halo instance. </p><p><br></p><p>Once these fields are filled in, click the "Test Configuration" button below to check the connection. If any errors show, troubleshoot them based on the popup message that shows - i.e. "Username is required" will show if that field is empty. If configured correctly, you will get the below message. </p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImFmMDAzZTNiLTkwZWUtNGI5MS1iMTFlLWI4NGQwNThlM2I5NSJ9.TEtTzqjhYsV1I-DSYxzkhY8yTHS6Lw2nx48JavbWDJM" class="fr-fic fr-fil fr-dib" width="163" height="110"></p><p><strong><span style="font-size: 10pt;">Fig 3. Connection successful popup message.</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Attended Access Matching</span></strong></p><p>Once connected, you can now configure the asset matching. Underneath the "Details" you entered, you will see the "Attended Access" section. Here, you can select which field to use for the asset matching. This is by default set to "Asset Number", but various asset fields are available within the dropdown. Whatever is selected here must match the "Alias" in ISL Online, so "Asset Number" or "Model" may be the most likely choices here.</p><p><br></p><p>You can also then choose a field on the asset where the remote password can be stored if you wish. By default, this is set to be entered manually upon opening ISL Online from the asset.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjRkOWMzNmE5LWQ4MjAtNDk1NS04Njk3LTA4NGZkZmMwYmM2MCJ9.4akoh8cj_AIA8FiGkTa-9JevRRNkaMP-Mwya887Wy24" class="fr-fic fr-fil fr-dib" width="723" height="207"></p><p><strong><span style="font-size: 10pt;">Fig 4. Attended Access configuration.</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Opening an Asset in ISL Online</span></strong></p><p>Now, let's look at an asset.</p><p><br></p><p>At the top of the screen, an "ISL Online" button has now appeared. Clicking this will open ISL Online in a new tab to remote onto the device. This button will error if the "Asset Matching Field" set in <strong>Fig 4</strong> does not match the alias for a device in ISL Online.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjA0ZDljY2JhLTk2NzMtNGY1ZC04OWVhLTI4NWRjMDAxZTRkOCJ9.9Oz7VZJb6egKdEUZVa5JvkfNUrTeQMqnipVAdwG-hgY" class="fr-fic fr-fil fr-dib" width="1212" style="width: 1214px; height: 347.306px;" height="347"></p><p><strong><span style="font-size: 10pt;">Fig 5. Asset connected to ISL Online. </span></strong></p><p><br></p><p id="isPasted">Since we are using asset number in this example, the highlighted field on the asset in <strong>Fig 5</strong> must match the highlighted alias in <strong>Fig 6</strong>. </p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjE0YmI5NTBkLTY3NWItNDgwOC1hNjU0LTk1N2NlZTExZGE4NiJ9.36SIcqWMrWbOhOfd5P6qYdBTIWDWrIeSjtEbGhP0w_E" class="fr-fic fr-fil fr-dib" width="1216" style="width: 1218px; height: 269.242px;" height="269"></p><p><strong><span style="font-size: 10pt;">Fig 6. Device alias in ISL Online.</span></strong></p><p><br></p>
