<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p><strong>In this guide we will cover:</strong></p><p><strong>- Home Page</strong></p><p><strong>- Customising User Preferences</strong></p><p><strong>- Logging Tickets</strong></p><p><strong>- Viewing Tickets</strong></p><p><strong>- Requesting Services</strong></p><p><strong>- Viewing and Approving Quotations</strong></p><p><strong>- Viewing Dashboards</strong></p><p><strong>- Viewing Assets</strong></p><p><strong>- Viewing Agreements/Contracts</strong></p><p><strong>- Viewing Invoices</strong></p><p><strong>- Navigating the Knowledge Base</strong></p><p><br></p><p><br></p><p>This guide will cover an outline of how users can navigate different areas within the self-service portal and what you can do within each.</p><p><br></p><p><em><strong>Note for Administrators: E</strong></em><em><strong><em>ach portal and its configuration/customisation will differ, and this will cover the out-of-the-box defaults. This can be used as a general outline for users, but you may wish to provide your own information to your users if your configuration is highly customised/differs from the below. </em></strong></em><em><strong><em>For information on corresponding permissions/restrictions for each area, please look at the corresponding guide(s) for that entity.</em></strong></em></p><p><br></p><p><strong><span style="font-size: 14pt;">Home Page</span></strong></p><p>When logging into the self-service portal, you will see the below home screen. This will show an overview of the areas available, customised with the company's branding.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijg2MGQzNDQ5LWVhNjYtNGQ2YS1hYmY1LTEyOGExZGNhMWEzZCJ9.iqAJQFagDmuL3SRL7HI3-6nXtMgE4_6ifBUX2KNJutE" class="fr-fic fr-fil fr-dib" width="1224" style="width: 1226px; height: 578.672px;" height="579"></p><p><strong><span style="font-size: 10pt;">Fig 1. Home page of the self-service portal.</span></strong></p><p><br></p><p>1) Navigation bar - This will appear at the top of the screen throughout the portal, for easy and quick navigation between areas.</p><p>2) User profile - You can set your preferences or change your password here.</p><p>3) Search bar - This is a global search bar that will search within all areas of the portal.</p><p>4) Menu button - Each of these tiles can take a user to a different area, i.e. to view tickets, approve quotations. We will cover the most common ones within this guide.</p><p><br></p><p><strong><span style="font-size: 14pt;">Customising User Preferences</span></strong></p><p>After clicking the profile picture in the top right corner (<strong>label 2</strong> in <strong>Fig 1</strong>), you can choose either "Settings" or "Password & Security".</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImI3MDE0ZGRhLWY1Y2ItNDU3YS05MjdkLTVhOTZmMWVkOWIwNiJ9.lQ15xH92KKQHdNlOztA8ifbfS_ZUTuePvXFEo3vh_m4" class="fr-fic fr-fil fr-dib" width="340" height="348"></p><p><strong><span style="font-size: 10pt;">Fig 2. User setting options.</span></strong></p><p><br></p><p>"Password & Security" will bring up a screen to change your password by entering the old and new version.</p><p><br></p><p>If "Settings" is selected, you will see the below screen. You can change between light and dark mode, and choose to opt out of marketing emails.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjYxMWZmZWVkLTA2ZWYtNDk2OS05NGI0LWMzNTZlMTAyOWExNyJ9.S0mJMSP-3AY3pWhbvUEne3gTuHzHeUbqcrxCDZSroIo" class="fr-fic fr-fil fr-dib" width="1206" style="width: 1208px; height: 303.711px;" height="304"></p><p><strong><span style="font-size: 10pt;">Fig 3. Setting options.<br></span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Logging Tickets</span></strong></p><p>To log a ticket, you can click a menu button that will likely appear similar to the below.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImIyMzE2ODJkLWNjY2YtNGJlZi05YzY0LTIwZTdhZmEwZjlhNCJ9.Lghk3AcnxNoCVlCA6_940VnQaXk2mlOxMwGDleXUsF0" class="fr-fic fr-fil fr-dib" width="486" height="250"></p><p><strong><span style="font-size: 10pt;">Fig 4. Menu button to log a ticket.</span></strong></p><p><br></p><p>You can then fill in the information for your ticket. If the new ticket screen allows selection of ticket types, a dropdown will show to do so. Any mandatory field will be denoted with a red asterisk.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImQ1NTgwMjBjLTQzZjEtNDAyYS05MzBmLTg1NTk0MDQxZmJjNiJ9.ozpHsb2v4WYc8RAfUUwxTbolmy0EQyn-5llCZaUHK3s" class="fr-fic fr-fil fr-dib" width="1225" style="width: 1227px; height: 568.044px;" height="568"></p><p><strong><span style="font-size: 10pt;">Fig 5. Ticket details screen.</span></strong></p><p><br></p><p><strong><em>Note: As of version 2.230.1, you can now also log Tickets when viewing an Asset in the Self Service Portal. To find out more information on this, please refer to this guide: <a href="https://usehalo.com/halopsa/guides/2747" target="_blank" rel="noopener noreferrer">Tickets in the Self-Service Portal</a>.</em></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Viewing Tickets</span></strong></p><p>To view existing logged tickets, you can click the menu button similar to the below. The "My Projects" button will also work in the same way but with project tickets.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImIwYTBhODRhLTMxYzAtNDcyMi1iNDYzLWQxMGUyYzQzOWRmNCJ9.JJXKrgfkWjyZlPkkbT0DHALdeWgD1wK49Bq4bRk6X5o" class="fr-fic fr-fil fr-dib" width="992" height="249"></p><p><strong><span style="font-size: 10pt;">Fig 6. Menu button(s) to view tickets.</span></strong></p><p><br></p><p>Clicking this menu button will open a list of tickets assigned to that yourself as the user. If your user account has access to other tickets within your site/customer, you will also see these here.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImJkM2I1YThhLTYyODEtNDQ5MC04YzM2LTI4M2Y0YWJiNTVjOCJ9.Pt1jiTdlEFT8MQxvT4xM80FlHjZuaqVQkOZ79eCc5Vo" class="fr-fic fr-fil fr-dib" width="1222" style="width: 1224px; height: 553.791px;" height="554"></p><p><strong><span style="font-size: 10pt;">Fig 7. List of end-user's tickets.</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Requesting Services</span></strong></p><p id="isPasted">To view a list of services available from the service catalogue, you can click the menu button similar to the below. </p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjcyNDhiOTIzLWIyNTktNDQzOC04MWM5LTY2MGM2MjRmNjY0NSJ9.Qu3YmX2j6MXmuQmrDUgL2DQ2tf-eh7btOQocoPOH3Jo" class="fr-fic fr-fil fr-dib" width="484" height="245"></p><p><strong><span style="font-size: 10pt;">Fig 8. Service Catalogue menu button.</span></strong></p><p><br></p><p>Clicking into this will show a list of service categories made accessible to you.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjI0MDJhYjUxLTA0MGEtNDVjYy04NGE1LWY0MzNlNWU5MjliYiJ9.cXrf1hkIOx4vt-FzUWUrLTEZDL1G2KjJ2CaK1cgS7FE" class="fr-fic fr-fil fr-dib" width="1223" style="width: 1225px; height: 560.681px;" height="561"></p><p><strong><span style="font-size: 10pt;">Fig 9. Service categories in the portal.</span></strong></p><p><br></p><p>Clicking into a category will then show the services within it.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImFiMTc1MGRmLTk1ODUtNGE2ZS1iNDE3LWNjNTE2NmRhMTY4YyJ9.Z0L74QOIiKoLApg4CkbHCM5bR8FQ9BBbIkWALsDqqrc" class="fr-fic fr-fil fr-dib" width="1221" style="width: 1223px; height: 552.053px;" height="552"></p><p><strong><span style="font-size: 10pt;">Fig 10. Services within a category.</span></strong></p><p><br></p><p>Clicking into a service will allow you to log a request for the corresponding ticket type attached to the service. You can fill in the details form here like you would when logging an incident ticket.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjJmZjU3ZTFkLTkyNWUtNDU3OC1hN2E3LTFmMzE0YWFmYTU5ZiJ9._ELcT7KNeTYVw_oZnlKDdkt-aXU2KcoPNjyJ12O3AnE" class="fr-fic fr-fil fr-dib" width="1220" style="width: 1222px; height: 560.592px;" height="561"></p><p><strong><span style="font-size: 10pt;">Fig 11. Logging a service request.</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Viewing and Approving Quotations</span></strong></p><p>If your company is utilising the billing features within Halo, you can view and approve quotations within the portal. </p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImFhYWZiY2UwLTNlMTMtNDY0My1iYTBjLTExNmIxZGNlNGZiOCJ9.qc-MyYd__L7diOQnc1kr6DbSmmLMES0vIATZ69jb76I" class="fr-fic fr-fil fr-dib" width="483" height="225"></p><p><strong><span style="font-size: 10pt;">Fig 12. My Quotations menu button.</span></strong></p><p><br></p><p>Clicking into this will bring up a list of quotations made available to you, as well as some details surrounding them. Quotations will be available within this list once sent to you.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjYwNDViNTE5LTQyZjktNGI0Yi04ZjcyLTYwNTdlNmVmZDRlMiJ9.0UFfNOVaZxzUxXQfxKzXU3jCkzzubtEKh2zfi9MJmN8" class="fr-fic fr-fil fr-dib" width="1219" style="width: 1221px; height: 213.771px;" height="214"></p><p><strong><span style="font-size: 10pt;">Fig 13. List of quotations in the portal.</span></strong></p><p><br></p><p>You can then accept or reject the quotation, and fill in the corresponding fields to do so.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjJmYWEzMGViLTMyYzctNDk4Yy04Nzg5LTJmZDEwYjk2NDU4NSJ9.fqeiXP6ebedk1ZLumGdObBoYjwRkXxbE4MGz_w7JLNo" class="fr-fic fr-fil fr-dib" width="1224" style="width: 1226px; height: 580.126px;" height="580"></p><p><strong><span style="font-size: 10pt;">Fig 14. Approving a quotation in the portal.</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Viewing Dashboards</span></strong></p><p>Dashboards can be made available to you, and any which are will appear in the "My Dashboards" menu button.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjNiNTk2MjBmLWYyZjUtNGQxMS04ZjFjLWNkODkyZGQwYTRkYyJ9.1hR8hE_F53OKdT_Dd6uzUPvQXONwLu5cQuOgBThzWNs" class="fr-fic fr-fil fr-dib" width="483" height="223"></p><p><strong><span style="font-size: 10pt;">Fig 15. My Dashboards menu button.</span></strong></p><p><br></p><p>Clicking into this will bring up a list of available dashboards to choose from.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjBlZDc5ZDhkLWNiMjgtNGY0OS04NGUxLTE2NWZmMmRjYTMyMyJ9.34N-dJbdFObylbL41b9f0hue2EHSbqJr5whSFrT9DYI" class="fr-fic fr-fil fr-dib" width="1223" style="width: 1225px; height: 240.751px;" height="241"></p><p><strong><span style="font-size: 10pt;">Fig 16. List of dashboards in the portal.</span></strong></p><p><br></p><p>You can open one from the list which will show similar to the below.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjdhYTRmMTdmLTA0NDQtNGY3Ni1hNDkwLTc0YzhkYmExOTMyMiJ9.1SPBpl6Q5t0l9dWYW4H6SSahs7TDCYRZGedajXDQ0ko" class="fr-fic fr-fil fr-dib" width="1222" style="width: 1224px; height: 571.2px;" height="571"></p><p><strong><span style="font-size: 10pt;">Fig 17. Dashboard in the portal.</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Viewing Assets</span></strong></p><p>You can view assets associated with them within the menu button similar to the below.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjNhNmY5YzgyLTdlYTUtNDkyYy1iZTM0LTQ0N2VlY2MxNmE2YyJ9.DioeaM3Awfvgklds4Q65RzHaDTQFBDH591hBJ8yrPmE" class="fr-fic fr-fil fr-dib" width="483" height="227"></p><p><strong><span style="font-size: 10pt;">Fig 18. My Devices menu button.</span></strong></p><p><br></p><p>Clicking here will show a list of assets you have been given access to. This can be set to a range of levels within your user permissions by your company. In this example, this user can view all assets within their site.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjdkOGJmYzYwLTAxZTItNGViOS1hNzZmLTU3ODUxMTQ2ODU3NCJ9.xM5uoGN2ps-AHbXt_ug-B73ri7vjiIClrM_U6vwXuck" class="fr-fic fr-fil fr-dib" width="1217" style="width: 1219px; height: 201.567px;" height="202"></p><p><strong><span style="font-size: 10pt;">Fig 19. List of assets in the portal.</span></strong></p><p><br></p><p>You can click into one of these to view details of the asset.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImEyMzUyMGIyLTI4ODktNGY2MC04N2VhLWUxNmNmYjdiOWU4ZiJ9.rS_SJLig8PZ4KSTbyujBpCVkpg4kL7qLWYidUL6PdEE" class="fr-fic fr-fil fr-dib" width="1220" style="width: 1222px; height: 567.61px;" height="568"></p><p><strong><span style="font-size: 10pt;">Fig 20. Asset in the portal.</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Viewing Agreements/Contracts</span></strong></p><p>You can view agreements/contracts within the portal that correspond with your customer account. Click the menu button similar to the below.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImYxNDA3NDVlLWNjZTctNDFiNy1iOThlLWJiZjllMGNhODE0NiJ9.MgQkbl9z--liAXTqgwQO3_2-mpXTuRdWaB2_nrUjFqI" class="fr-fic fr-fil fr-dib" width="483" height="234"></p><p><strong><span style="font-size: 10pt;">Fig 21. My Agreements menu button.</span></strong></p><p><br></p><p>You will then see a list of agreements/contracts available to them.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjkzYjNlMTdkLWQ0MjktNDkyOC05ODY0LTI5ZGFmMTQ3MjQyYiJ9.cB2Hrtb_N9HChW5WAVDEB1yOowx0J-e6LvdEmigY2MA" class="fr-fic fr-fil fr-dib" width="1222" style="width: 1224px; height: 212.786px;" height="213"></p><p><strong><span style="font-size: 10pt;">Fig 22. List of agreements/contracts in the portal.</span></strong></p><p><br></p><p>Clicking into one within the list will show details around it, as well as any corresponding documents attached to it.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImQ3ZjBmMTM1LTM3ZGUtNDJlMi1iMWM5LWZmZDkwZWFiOTQxYiJ9.3iP26iK9vOYOOQ4JQqsIDORyKClN5-HN-6hmDShSDPU" class="fr-fic fr-fil fr-dib" width="1222" style="width: 1224px; height: 466.316px;" height="466"></p><p><strong><span style="font-size: 10pt;">Fig 23. Agreement in the portal.</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Viewing Invoices</span></strong></p><p>If your company is using billing features within Halo, you can view your company's invoices within the portal. Click into the menu button similar to the below.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjU3ZWFhYmM1LWVkMDctNDVhNS04NTkzLWE2NDQzNTA1ODMyMCJ9.Rzv7DGJSa-lFfL0wG_rFAAunNzqAuEhs7TT-UvgZnhQ" class="fr-fic fr-fil fr-dib" width="483" height="233"></p><p><strong><span style="font-size: 10pt;">Fig 24. My Invoices menu button.</span></strong></p><p><br></p><p>If given permission to view invoices, you can view a list of invoices from your assigned company.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjM5YjczYTA1LTEyZWUtNGY0MC04NTlkLTIyNWQ1NjcwOTkwMyJ9.T3CQLlJEGfh49ZYKxe4_RhBtMHgcSKRgf6ra4CNYV4w" class="fr-fic fr-fil fr-dib" width="1219" style="width: 1221px; height: 255.498px;" height="255"></p><p><strong><span style="font-size: 10pt;">Fig 25. List of invoices in the portal.</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Navigating the Knowledge Base</span></strong></p><p>Knowledge base articles can be made available to you within the portal. Click the "Knowledge Base" menu button.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjljY2FhYjNkLTYzMTctNDQxNy1iMTcwLTY1ZTYyNjQ5MTYyOSJ9.sSCHCSmZ9Wq9_5iE5oCSYbScmL0ZpN1dmlRHDf6KXpE" class="fr-fic fr-fil fr-dib" width="482" height="245"></p><p><strong><span style="font-size: 10pt;">Fig 26. Knowledge Base menu button.</span></strong></p><p><br></p><p>A view similar to the below will be shown.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijg4YTUyNzA1LTY1YzEtNGI1My04MzhiLTI2YjQzYTEyYzZhZCJ9.PpgU5T-OTViNI12o4R84xMopw1DANakaJY98bJQiuH8" class="fr-fic fr-fil fr-dib" width="1222" style="width: 1224px; height: 572.966px;" height="573"></p><p><strong><span style="font-size: 10pt;">Fig 27. Knowledge Base screen in the portal.</span></strong></p><p><br></p><p>1) Search bar - This will search all articles available to you.</p><p>2) FAQ Lists - This will show a list of FAQ lists that are available. Clicking one will expand its contents to show the articles contained within it.</p><p>3) Article - This is an article lists in the "Top Articles". This can be clicked into to view it.</p><p><br></p><p>Clicking into an article via <strong>label 2 or 3</strong> will open the article like below. Here, you can read the article, as well as share the link or generate a PDF of it.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjQ3MjQ3YWVmLWM3ODMtNDMwOC04NWQ3LTUyMjM3MWE2YWE0YyJ9.YnCwSX1lJCEU4CkqUqIGiKOsq_V--iVEmvPF3wDlLs4" class="fr-fic fr-fil fr-dib" width="1223" style="width: 1225px; height: 577.151px;" height="577"></p><p><strong><span style="font-size: 10pt;">Fig 28. Viewing an article in the portal.</span></strong></p><p><br></p><p><br></p>
