<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p><strong>In this guide we will cover:</strong></p><p><strong>- Editing Notification Templates</strong></p><p><strong>- Using Notification Templates</strong></p><p><br></p><p><br></p><p><strong>Admin Guides:</strong></p><ul><li style="font-weight: bold;"><a href="https://usehalo.com/haloitsm/guides/1849" target="_blank" rel="noopener noreferrer"><strong>Notification Templates</strong></a></li></ul><p><br></p><p><strong>Related Guides:</strong></p><ul><li style="font-weight: bold;"><a href="https://usehalo.com/haloitsm/guides/891" target="_blank" rel="noopener noreferrer"><strong>Notifications</strong></a></li></ul><p><br></p><p>Notification templates are used to edit the way that notifications appear if not using an email/SMS template. These are built-in to the system, and new ones cannot be created as these correspond with the notification trigger options, although existing ones can be edited.</p><p><br></p><p><strong><span style="font-size: 14pt;">Editing Notification Templates</span></strong></p><p>In Configuration > Notifications > Notification Templates, you will find a list of pre-configured templates.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImUxMmMyYzE3LWYyNWMtNGM0Yi05ZDQ3LWQ5MWIwNmM2OTY2ZCJ9.a1pUEPg3Q8ed9PX_rdRQGTjVw10ThK0vJrre6CQp_QI" class="fr-fic fr-fil fr-dib" width="275" height="387"></p><p><strong><span style="font-size: 10pt;">Fig 1. List of notification templates. </span></strong></p><p><br></p><p>Clicking into one here will show its name and current message. The name cannot be edited and is read-only, however the message can be edited. Variables can be added here to auto-populate with information, such as the ID of the ticket within this example.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjcwNjA0ZTAyLWUxYjQtNDIyNS1iZTEzLTQ5NDE2ZWQ3M2NkMyJ9.3Gla1VM5UQxI4UbZ2HC51UHO29QNot7t2XaQUQDozps" class="fr-fic fr-fil fr-dib" width="857" height="473"></p><p><strong><span style="font-size: 10pt;">Fig 2. Editing the notification template.</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Using Notification Templates</span></strong></p><p>In Configuration > Notification > Notifications, you can then create a notification with the trigger that corresponds with the notification template that you edited. For the above example, we are using the "New Ticket Logged" trigger event.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImQ3NTQ5ZWE0LWRlYTEtNGVhNC05N2UxLTc4OTI1OTAyMTA2YiJ9.8f35bLOR4sS9P-FcRJbSfw1XH9NFcrU4X1xacElpPe0" class="fr-fic fr-fil fr-dib" width="540" height="676"></p><p><strong><span style="font-size: 10pt;">Fig 3. Configured notification.</span></strong></p><p><br></p><p id="isPasted">Any delivery method other than email or SMS text message will follow the notification template.</p><p><br></p><p>The Halo in-app popup ("Popup in Notification Pane") will appear like below.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjYxZmE5YmRkLTk5NWEtNDhmYi1iYWZkLWI2MzVkODZlMzk3ZiJ9.51vqEOJrI7JOO5T1SSQow4kodmipzp4f_BIHY4qOquc" class="fr-fic fr-fil fr-dib" width="319" height="72"></p><p><strong><span style="font-size: 10pt;">Fig 4. Halo popup notification.</span></strong></p><p><br></p><p>As well as within the notification pane here. </p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjI5MGU5ZjU0LWRmODEtNDc3OC05Y2M4LTg4NGJjZGVkNjEyYyJ9.7pExl4y_VWBBPeZjfAC09yH3T2_bUAKk6Hcn1R14OzY" class="fr-fic fr-fil fr-dib" width="361" height="248"></p><p><strong><span style="font-size: 10pt;">Fig 5. Halo popup in notification pane.</span></strong></p><p><br></p><p>It will appear like below if using the mobile app ("Send a mobile push notification (Halo iOS/Android App").</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImQyMDM0MzZiLWZjN2EtNGU2OS05MzYxLWNmMTQxNmFiNDEyMCJ9.ZLbMYX8tEs-W3AbX5TacJ6_8UKui81H-BzaSDSg4TlY" class="fr-fic fr-fil fr-dib" width="361" style="width: 363px; height: 151.25px;" height="151"></p><p><strong><span style="font-size: 10pt;">Fig 6. Mobile app notification.</span></strong></p><p><br></p><p>The notification will show like below if using browser push notifications ("Send a browser push notification").</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjRmMTZjZjM5LTMzNDEtNGRkMy05NWUxLTJhNzE0NDYzZjViYyJ9.tNcbTKOvrKyJ1fejth-q8a84Wri1ZYF3AZmxpEvJJSU" class="fr-fic fr-fil fr-dib" width="359" style="width: 361px; height: 162.89px;" height="163"></p><p><strong><span style="font-size: 10pt;">Fig 7. Browser notification.</span></strong></p><p><br></p>
