<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p><strong>In this guide we will cover:</strong></p><p><strong>- What is the Nixtla TimeGPT Integration?</strong></p><p><strong>- Connecting to Nixtla TimeGPT</strong></p><p><strong>- Configuring Forecasting</strong></p><p><br></p><p><br></p><p><strong>Related Guides:</strong></p><ul><li id="isPasted" style="font-weight: bold;"><a href="https://usehalo.com/haloitsm/guides/2638/" target="_blank" rel="noopener noreferrer"><strong>Ticket Volumes and Forecasting</strong></a></li></ul><p><br></p><p><br></p><p><span style="font-size: 14pt;"><strong>What is the Nixtla TimeGPT Integration?</strong></span></p><p>Nixtla TimeGPT can be integrated with Halo to provide future forecasts based on previous Ticket Volumes.</p><p><br></p><p><strong><span style="font-size: 14pt;">Connecting to Nixtla TimeGPT</span></strong></p><p>Within Nixtla TimeGPT, navigate to the "API Keys" section, and click the "Create API Key" button. This will automatically generate a key below - copy this.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImUyMjA4MmJiLWVhMTAtNDYwYS1iM2QyLTk4NThkMTM3YjAyNyJ9.h_y99Avor0MJasN5W1aHuKrg3gVmzM4s_AZBDNXzVqI" class="fr-fic fr-fil fr-dib" width="1216" style="width: 1218px; height: 573.963px;" height="574"></p><p><strong><span style="font-size: 10pt;">Fig 1. Generating an API Key.</span></strong></p><p><br></p><p>Within Halo, navigate to Configuration > Integrations. Within the AI section, you will find the Nixtla TimeGPT module. Hover over this, and click the "+" to enable the module.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImFlZjAwNTg2LTUyYTItNDk1OS05YmYzLTAxOTM0M2Q0NGJiMSJ9.HnnMZmuQgxyCja3LStCJgXZpkDL6bgwqnvDECSoWJdE" class="fr-fic fr-fil fr-dib" width="121" height="154"></p><p><strong><span style="font-size: 10pt;">Fig 2. Enabled Nixtla TimeGPT module.</span></strong></p><p><br></p><p>Clicking into the integration will show a field to add the API Key you copied.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImE0MTRhMjFkLTU1NDAtNDA1MS1hZTdkLTRmOTdjZjY1NmMzMyJ9.Xdf7yANEkky4uKxsyqk00zBhp5G4MzrjtRRqhoYWYp4" class="fr-fic fr-fil fr-dib" width="807" height="183"></p><p><strong><span style="font-size: 10pt;">Fig 3. API Key field. </span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Configuring Forecasting</span></strong></p><p>Once connected, Nixtla TimeGPT allows additional model options when configuring a forecast. Check out the related guide on "<a href="https://usehalo.com/haloitsm/guides/2638/" target="_blank" rel="noopener noreferrer"><strong>Ticket Volumes and Forecasting</strong></a>" for the full setup of this.</p><p><br></p><p>Navigate to Configuration > Optional Features, and hover over the "Forecasting" module. Click the "+" icon to enable the module.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImUwZTBiYjFkLTJlNGEtNGY5Mi04NDc0LTNjNWRhMDhmZGMzMCJ9.PtPaUrnLhxHcAJV2sDmvIifqtk7cADH34olcwuIoxiE" class="fr-fic fr-fil fr-dib" width="199" height="145"></p><p><strong><span style="font-size: 10pt;">Fig 4. Forecasting module.</span></strong></p><p><br></p><p>Clicking into the module will show a list of any existing forecasts. Click the "New" button in the top right to create one.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjgwN2E2ZDZjLWYxN2MtNDQ5MS05NTEyLTNjZmZmYWFkY2QxNiJ9.MLEpra_UYBk-8dsi_k6aEwO8DPxdTZDEAOaU8WIkRmA" class="fr-fic fr-fil fr-dib" width="1222" style="width: 1224px; height: 115.933px;" height="116"></p><p><strong><span style="font-size: 10pt;">Fig 5. List of forecasts.</span></strong></p><p><br></p><p>Within the Forecast configuration, there is an option to choose a "Model to use". There are two options here specific to Nixtla TimeGPT.</p><p><br></p><ul><li>timegpt-1</li><li>timegpt-1-long-horizon</li></ul><p><br></p><p>Use "timegpt-1-long-horizon" for forecasting if you want to predict more than one seasonal period given the frequency of your data.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjZhODM4NzQ4LWEyYTgtNGI1ZS05YTg0LWM5MDkwNWY5MTZmNCJ9.SDPo_vsB7HZQFtwKThbVWS6EA0ARLczofoP9w6tZ6zs" class="fr-fic fr-fil fr-dib" width="1222" style="width: 1224px; height: 358.923px;" height="359"></p><p><strong><span style="font-size: 10pt;">Fig 6. Configuration for a Forecast using Nixtla TimeGPT.</span></strong></p><p><br></p><p>Using these models provide an additional option to "Use Events (Exogenous Variables)". An Event is a period of time marked as something that would influence the inbound volume, for example a public holiday, or marketing drive. This can be marked against your historical data, and added for the future so the Model can take the previous, historical data into account for an event which is going to happen in the horizon of the forecast. This should provide a more accurate forecast.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImM4OThjZjBmLTczMDktNDg1NC05NzUwLWVmODU0ZjgxMGY4NSJ9.tdK-eY4RP7GuyZ4vaXVjWAl-uvzZkQiTN9YSrd-RwPc" class="fr-fic fr-fil fr-dib" width="1221" style="width: 1223px; height: 491.671px;" height="492"></p><p><strong><span style="font-size: 10pt;">Fig 7. Event configuration.</span></strong></p><p><br></p><p>Clicking the "Add" button on the "Event Timestamps" table will show the below popup. Select an event type, the start and end dates, and the forecasts this event impacts.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjNjMzM5NDEyLWU5NzMtNDRjMC04NTc4LWE5YWMwZjdmMjQwOCJ9.fLVk4-Ox5ezV5kjwgVMVj1Ba2pZ0foUdk4K32E3OKP8" class="fr-fic fr-fil fr-dib" width="710" height="431"></p><p><strong><span style="font-size: 10pt;">Fig 8. Adding an event.</span></strong></p><p><br></p><p>The forecast can then be run by clicking the "Run Forecast" button.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjJlNDE5ZWEyLThlZGQtNGRlYi1hYTlhLTk0MDQyYzc0ZWNlMCJ9.PswRBwrYD5MXTMbgoO66E5GNUKtBJqYgyXdoJ9kFyA0" class="fr-fic fr-fil fr-dib" width="326" height="68"></p><p><strong><span style="font-size: 10pt;">Fig 9. Run Forecast button.</span></strong></p><p><br></p><p><br></p>
