<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}</style><p><br></p>
<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}</style><p><span class="fr-video fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="640" height="360" src="https://www.youtube.com/embed/Lxl3cRj2ftU?wmode=opaque" frameborder="0" allowfullscreen="" class="fr-draggable"><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span></iframe></span></p><p><br></p><p data-pasted="true"><strong>In this guide we will cover:</strong></p><p data-pasted="true"><strong>- Using variables in Ticket Templates </strong></p><p><br></p><p data-pasted="true"><strong>Related Guides:</strong></p><ul><li style="font-weight: bold;"><strong><a href="https://usehalo.com/haloitsm/guides/1921" target="_blank" rel="noopener noreferrer" style="font-weight: bold;">Actions</a></strong></li><li style="font-weight: bold;"><strong><a href="https://usehalo.com/haloitsm/guides/1938" target="_blank" rel="noopener noreferrer" style="font-weight: bold;">Custom Fields</a></strong></li><li style="font-weight: bold;"><strong><a href="https://usehalo.com/haloitsm/guides/1909" target="_blank" rel="noopener noreferrer" style="font-weight: bold;">Email Templates</a></strong></li></ul><p><strong>Configuration Settings Guides:</strong></p><ul><li style="font-weight: bold;"><strong><a href="https://usehalo.com/haloitsm/guides/1803" target="_blank" rel="noopener noreferrer" style="font-weight: bold;">Email Templates</a></strong></li></ul><p><br></p><p><strong><em>Note: Any variable written in this guide is written with a hyphen between the $ sign and the word. This is so there is no replacement of them if this guide is shared through any Halo action. When used, they should be used without a hyphen (-).</em></strong></p><p><br></p><p data-pasted="true"><strong><span style="font-size: 14pt;">Using variables in Ticket Templates </span></strong></p><p>The $-variable you will see in email templates and action field default values can be used in actions. This includes private, public, hidden, system and quick actions. They are perhaps the quickest way of displaying information relevant to the ticket in an action.</p><p><br></p><p>Head to configuration and to email, under outgoing click email templates and select a template to edit. Click "Edit" in the top left of this screen and scroll down to the text boxes.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImMzZDdmZjU4LTE0ZmItNDY0OS1iZmYwLTc2YWM2MjA5Y2MxNyJ9.IWcensqaVsqulveIBbDMsALSiItF2xDA0TFt-IDsamU" class="fr-fic fr-fil fr-dib" width="678" style="width: 680px; height: 737.436px;" height="737"></p><p><br></p><p>In the edit screen there is a link about the summary field to the $-Variable list as attached.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjYwMmZjNDhkLTUxZmYtNGIwZS1iNDkyLWExZmJiNjM0N2NlMCJ9.G21JIq7vkG6jdjn2vSiCASbccYJ-cvTVzNoEghFq4vc" class="fr-fic fr-fil fr-dib" width="1022" style="width: 1024px; height: 351.373px;" height="351"></p><p><br></p><p>Inputting a variable in one of these templates will replace the variable name with information attached to the dataset of the ticket.</p><p><br></p><ul><li>Pick the information you wish to add into the email. Variables can also be used to pull Custom Fields following the format "$-CF___" with the field name replacing the underscores.</li><li>Add the variables into the Summary or Email body box in any format/font you require, including tables.</li><li>Save the template.</li></ul><p>Now whenever an agent performs an action that sends an email using this template, the $-variables will be replaced by the information relevant to the variable used. </p><p><br></p><p>To find a full list of dollar variables, go to the following url: https://{YOUR HALO DOMAIN}/variables<br><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjY5ZmIzZGIxLTBhYWMtNDljMi04Mzc0LTU1MGNjZjY2YTAyOSJ9._8fyrDnHKkIxZovmUhBjduFgrJlDClxE874r5IPAmUQ" class="fr-fic fr-fil fr-dib" width="1291" style="width: 1293px; height: 851.234px;" height="851"><br>Only certain variables will work on email templates, it also depends on which template you are configuring. For example, the ticket dollar variables, if the filter type was set to "Tickets", will appear on email templates, if the field on the ticket is populated with data.</p>
