<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}</style><p>Two-factor Authentication; how to use and implement it.</p>
<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}</style><p>Agents can use 2FA (Two Factor Authentication) to secure their account for any reason seen fit. This could be for data protection, security whilst out and about using Halo on mobile or a laptop, or if you have staff using Halo in a public facing part of your business.</p><p><strong><u><br></u></strong></p><p><strong>Enabling for your Own Account</strong></p><p><br></p><p>Adding 2FA is easy for your own account:</p><p><br></p><ol><li>Click your profile picture in the top right to open your settings pane</li><li>Click on "Password & Security"<br><strong><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjJmMTE3ZTllLWU5MjYtNDk1MC1hNDY2LWE3NjRmY2IwNGQ4ZCJ9.7pPstzJMuVL2hjhQC3JNNFtGPaKGn2FIcbty0kh0FwY" class="fr-fic fr-dii"></strong></li><li>Click on "Two-Factor Authentication" </li><li>Click "Enable"<strong>, </strong>now 2FA is enabled and you cannot login with entering a code sent to you securely.<ul><li><em>Without an authenticator app you will be asked to authenticate via Mobile or SMS.</em></li></ul></li></ol><p><strong><br><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImJmMWE1YzhlLWI5YzQtNDM2MC1hOWZiLTkyMTkwZDVjYjJlYyJ9.YeOgaWYMSxg0bD_UCIXSs5LXstIttc8u0oBm0PyZm8w" class="fr-fic fr-dii"></strong><br><br></p><p><strong>Using an Authenticator App</strong></p><p><br></p><p>An Authenticator App such as Google or Microsoft Authenticator can be used instead of Email/SMS. These are available to download;</p><p><br></p><ul><li>Microsoft Authenticator for <a href="https://go.microsoft.com/fwlink/?Linkid=825071" target="_blank">Windows Phone</a>, <a href="https://go.microsoft.com/fwlink/?Linkid=825072" target="_blank">Android</a> and <a href="https://go.microsoft.com/fwlink/?Linkid=825073" target="_blank">iOS</a></li><li>Google Authenticator for <a href="https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en" target="_blank">Android</a> and <a href="https://itunes.apple.com/us/app/google-authenticator/id388497605?mt=8" target="_blank">iOS</a>. </li></ul><p>These work by scanning a QR code, or entering a key, and presenting this to you as below in Halo. The app will then generate temporary codes for you on opening for logging in to Halo.</p><p><br></p><p><strong><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjBiNDhmMzQ3LTEwOTctNDMzZC1iZWI3LWRiZjI3ZmY0MjY2ZSJ9.z_efTscTNfNr08avJEGMU6Ao8Zcgp_MCEcO4jM9IfTw" class="fr-fic fr-dii"></strong><u><strong><br></strong></u></p><p><strong>Enabling/Enforcing 2FA for All Agents and Users</strong></p><p><br></p><p>Under the security heading in Configuration>Advanced Settings you will find the list of security settings, here you can allow Two-Factor(2FA) to be used or enforce this on all agents and/or users.</p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjJhNzMyNzU1LWUyYzEtNGY0ZS05MmJlLTcwMjk3MjZjZjRjYSJ9.UdmgXeEUDqIEzUrrC4c7Z4fvYiLt7xIi5B6otTrdNa0" class="fr-fic fr-dii"><br></p>
