<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}</style><p><strong>In this guide we will cover:</strong></p><p><strong>- What is the AnyDesk Integration?</strong></p><p><strong>- Installation</strong></p><p><strong>- Configuring the AnyDesk Module</strong></p><p><strong>- Adding the AnyDesk Button</strong></p><p><strong>- Launching a Session</strong></p><p><br></p><p><br></p><p><strong><span style="font-size: 14pt;">What is the AnyDesk Integration?<br></span></strong></p><p>AnyDesk can be integrated with Halo to launch remote sessions from an asset's page.</p><p><br></p><p><strong><span style="font-size: 14pt;">Installation</span></strong></p><p>In order for the AnyDesk integration to work, you must ensure that AnyDesk is installed locally on your machine. Once downloaded, run the .exe, and you will see an option to install AnyDesk.</p><p><br></p><p><strong><span style="font-size: 14pt;">Configuring the AnyDesk Module</span></strong></p><p>The AnyDesk module can be enabled in Configuration > Integrations. As part of the configuration, the module will be enabled automatically if you create new asset and/or site fields.</p><p><br></p><p>To begin configuring the integration, click into the module, and you will see options to create new asset and site fields.</p><p><br></p><p><img border="0" width="601" src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjAwYmI0OGMyLTIyZDMtNDk3My1iOGFjLTgzMmUwYTMwNzc1MSJ9.oydAL_F7uR512AJZurRaBdWHjKQAGzFBZFv_Trlph68" class="fr-fic fr-dii" height="196"></p><p><strong><span style="font-size: 10pt;">Fig 1. Site and asset fields.</span></strong></p><p><br></p><p>Clicking either of the options will create a new field with the label “AnyDesk”. Once the field has been created, the button will no longer be available.</p><p><br></p><p><img border="0" width="601" src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijg4NjZlMTNjLThlOTMtNDQ1YS1hNDRlLTM2NDU5MjY2MWMzOCJ9.Dd_Y5VwWo0Ghfi5Blvk3TcDEAKPIjzUh4ZIOemdErCg" class="fr-fic fr-dii" height="178"></p><p><strong><span style="font-size: 10pt;">Fig 2. Button disappearing.</span></strong></p><p><br></p><p id="isPasted"><strong><span style="font-size: 14pt;">Adding the AnyDesk Button </span></strong></p><p>To add this button to all assets navigate to Configuration > Asset Management > Asset Fields > AnyDesk. When you click into this you will see the below screen.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjQ5YWM0NGNkLTA3YzktNDM5OS1iMGMzLWZiNTBkNWExODkwMSJ9.ovjzJVMN1_i3NlrKxTUWMvHgk00WRHmnT4S77m8EtN8" class="fr-fic fr-fil fr-dib" style="width: 586px;" width="586" height="250"></p><p><strong><span style="font-size: 10pt;">Fig 3. AnyDesk field.</span></strong></p><p><br></p><p>To add this field to all assets click the button next to Edit saying 'Add to All Asset Types'.</p><p><br></p><p><br></p><p><strong><span style="font-size: 14pt;">Launching a Session</span></strong></p><p>In order to launch a session for a site or an asset, you need to store the AnyDesk ID against the site or asset. Using site as an example, if you open any site on the details tab, under additional details you will now see your AnyDesk field. Place the 9-digit code corresponding to the site in this field, and press save.</p><p><br></p><p>Now that you have data saved in this field, at the top of the site page, you will see an AnyDesk button. Pressing this button will open the AnyDesk application, and providing the ID you have entered into the field is correct, a session will automatically be started using that ID.</p><p><br></p><p><img border="0" width="499" src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImE3YjQ5YzJjLWY4YzQtNDFkYS05N2M3LTRlY2Y5ZDliYzAzZCJ9.Lbi0R1WsctKyuAKT9ACNXUEyuJekwtgdIt6C5OQJtWM" class="fr-fic fr-dii" height="84"></p><p><strong><span style="font-size: 10pt;">Fig 4. AnyDesk button.</span></strong></p>
