<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}</style><p><strong>Configuration > Organisations > Configure Organisation > Departments</strong></p><p><br></p><p><strong>Related Guides:</strong></p><ul><li style="font-weight: bold;"><a href="https://usehalo.com/haloitsm/guides/1897/" rel="noopener noreferrer" target="_blank"><strong>Departments</strong></a></li></ul>
<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><style>
p {
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span.fr-emoticon {
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span.fr-emoticon {
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span.fr-emoticon {
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}
span.fr-emoticon {
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table.grid th {
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float: none; margin: 5px auto;
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p {
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span.fr-emoticon.fr-emoticon-img {
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}
span.fr-emoticon {
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}
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</style><style>
p {
margin: 0;
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span.fr-emoticon.fr-emoticon-img {
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}
span.fr-emoticon {
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blockquote blockquote blockquote {
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text-align: left; margin: 5px auto 5px 0;
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}
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</style><style>
p {
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span.fr-emoticon.fr-emoticon-img {
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}
span.fr-emoticon {
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blockquote {
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p {
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span.fr-emoticon {
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p {
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span.fr-emoticon {
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span.fr-emoticon.fr-emoticon-img {
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}
span.fr-emoticon {
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span.fr-emoticon.fr-emoticon-img {
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span.fr-emoticon {
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p {
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span.fr-emoticon.fr-emoticon-img {
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span.fr-emoticon {
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}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
.styled-table thead tr th:first-child {
width: 28em; min-width: 28em; max-width: 28em; word-break: break-word;
}
.styled-table thead tr th:nth-child(2) {
width: 8em; min-width: 8em; max-width: 8em; word-break: break-word;
}
.styled-table thead tr th:nth-child(3) {
width: 8em; min-width: 8em; max-width: 8em; word-break: break-word;
}
.styled-table thead tr th:nth-child(4) {
width: 8em; min-width: 8em; max-width: 8em; word-break: break-word;
}
.styled-table thead tr th:nth-child(5) {
width: 8em; min-width: 8em; max-width: 8em; word-break: break-word;
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.styled-table {
border-radius: 5px;border-collapse: collapse; margin: 25px 0; font-size: 1rem; font-family: "Poppins", sans-serif, "Roboto"; width: 100%; box-shadow: 0 0 20px rgba(0, 0, 0, 0.15);
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.styled-table thead tr {
background-color: $ORCOLOUR; color: #ffffff; text-align: left;border-radius: 5px;
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.styled-table th {
border-radius: 5px; padding: 12px 15px;
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.styled-table td {
padding: 12px 15px;
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.styled-table tbody tr {
border-bottom: 1px solid #dddddd;
}
.styled-table tbody tr:nth-of-type(even) {
background-color: #fafafa;
}
.styled-table tbody tr:last-of-type {
border-bottom: 2px solid $ORCOLOUR;
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</style><p><strong><span style="font-size: 14pt;">Top Bar</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 18.7785%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 47.8882%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;">Edit</td><td style="width: 18.7785%;">Button</td><td style="width: 47.8882%; text-align: left;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Enables edit mode, and saves changes made.</span><br></td></tr><tr><td style="width: 33.3333%;">Change Logo</td><td style="width: 18.7785%;">Button</td><td style="width: 47.8882%; text-align: left;">Opens up a menu for uploading an image to use as a Logo for the Organisation.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Departments (All Tabs) *When Editing A Created Department*</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 18.7785%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 47.8882%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="name">Department Name</td><td style="width: 18.7785%;">Free Text</td><td style="width: 47.8882%; text-align: left;">Name of department (HR, Service Delivery, Finance etc..)</td></tr><tr><td style="width: 33.3333%;" id="agent_department">Agent Department</td><td style="width: 18.7785%;">Checkbox</td><td style="width: 47.8882%; text-align: left;">When checked, this department will be added to your organisation chart, allowing for teams/agents to be added to this department. If unchecked, only end-users can be added to this department.</td></tr><tr><td style="width: 33.3333%;" id="organisation_id">Organisation</td><td style="width: 18.7785%;">Read-Only Text</td><td style="width: 47.8882%; text-align: left;">Displays which Organisation this department is part of.</td></tr><tr><td style="width: 33.3333%;" id="managers">Department Manager</td><td style="width: 18.7785%;">Read-Only Text</td><td style="width: 47.8882%; text-align: left;">Displays the name of the department's Manager.</td></tr><tr><td style="width: 33.3333%;" id="mailbox_override">Mailbox Override</td><td style="width: 18.7785%;">Single Select</td><td style="width: 47.8882%; text-align: left;">Determines the mailbox to be used for outbound communications from this department.</td></tr><tr><td style="width: 33.3333%;" id="messagegroup_id">Message Group</td><td style="width: 18.7785%;">Single Select</td><td style="width: 47.8882%;"><span id="isPasted" style="color: rgb(33, 37, 41); font-family: ;">Defines the set of email templates to be used when sending emails via this department.</span><br></td></tr><tr><td style="width: 33.3333%;" id="teams">Teams</td><td style="width: 18.7785%;">Table</td><td style="width: 47.8882%;">Displays a list of Teams that are part of the department. Agents that are part of those Teams also have basic membership to the Department.<br>The Team Leader is also stated here.</td></tr><tr><td style="width: 33.3333%;" id="agents">Members</td><td style="width: 18.7785%;">Table</td><td style="width: 47.8882%;">Displays a list of End-Users that are part of the department. The user's name, as well as their Membership level will be detailed here. i.e. you can set the agent to be department manager or you can give them basic membership level. Multiple department managers can be added to the one department.</td></tr><tr><td style="width: 33.3333%;" id="templates">Other > Templates</td><td style="width: 18.7785%;">Table</td><td style="width: 47.8882%;">Displays a list of the Templates that are available to the Agents in that department.</td></tr><tr><td style="width: 33.3333%;" id="cannedtext">Other > Canned Text</td><td style="width: 18.7785%;">Table</td><td style="width: 47.8882%;">Displays a list of Canned Texts that are available to the Agents in that department.</td></tr></tbody></table><p><br></p>
