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</style><p><strong><span style="font-size: 11pt;">Configuration > Billing > Charge Types</span></strong></p><p><br></p><p><strong><span style="font-size: 11pt;">Related Guides:</span></strong></p><ul><li><a href="https://usehalo.com/halopsa/guides/1954/" rel="noopener noreferrer" target="_blank"><strong id="isPasted">Charge Types</strong></a></li></ul>
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</style><p><strong><span style="font-size: 14pt;">Details</span></strong></p><table class="styled-table grid" style="width: 100%; height: 975px;"><tbody><tr style="height: 50px;"><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 17.8911%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 48.6495%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr style="height: 47px;"><td style="width: 33.3333%;" id="name">Charge Rate Name<br></td><td style="width: 17.8911%;">Free Text</td><td style="width: 48.6495%; text-align: left;">The name of the Charge Rate returned throughout the UI.</td></tr><tr style="height: 92px;"><td style="width: 33.3333%;" id="value6">Use<br></td><td style="width: 17.8911%;">Single Select</td><td style="width: 48.6495%; text-align: left;">Two possible options: Labour & Travel. 'Use Travel Charge Rates' must be enabled to return the 'travel' option. Labour rates should be used when adding support time to tickets, while travel rates should be used when adding travel time/distance.</td></tr><tr style="height: 137px;"><td style="width: 33.3333%;" id="valueint1">Linked Item</td><td style="width: 17.8911%;">Single Select</td><td style="width: 48.6495%; text-align: left;">Items that are attached to a specific charge Rate can be selected here, i.e. Mobile Phone. The Nominal Codes associated to the Linked item will then be applied whenever this Charge Rate is used. The tax rate set for the linked item on the charge rate can be used when billing actions, this is set in Configuration > Billing > General Settings > *Click into the Tax Settings Tab* and turn on the setting 'Use the tax rate of the linked Item for charge rates when billing Actions'</td></tr><tr style="height: 70px;"><td style="width: 33.3333%;" id="value2">Product ID for Accounting Integration<br></td><td style="width: 17.8911%;">Free Text</td><td style="width: 48.6495%; text-align: left;">This should equate to the product code applied to labour/travel invoice lines. The Nominal Code is taken from the Item with the same Accounts ID</td></tr><tr style="height: 137px;"><td style="width: 33.3333%;" id="value3">Invoice line description<br></td><td style="width: 17.8911%;">Free Text</td><td style="width: 48.6495%;">This is what will be returned as the invoice line description when invoices are generated for labour. $_variables are accepted here.<br><br>Variables shown when selecting Tickets, Invoices or Pre-Pay in the drop-down on the variables page can be used here. <br></td></tr><tr style="height: 137px;"><td style="width: 33.3333%;" id="value7">Invoice line long description<br></td><td style="width: 17.8911%;">Free Text</td><td style="width: 48.6495%;">The long description is a field that can be edited within each item line on an invoice, it allows for larger text inputs. It can also be a field returned on PDF's. $_Variables are accepted.<br><br>Variables shown when selecting Tickets, Invoices or Pre-Pay in the drop-down on the variables page can be used here. <br></td></tr><tr style="height: 70px;"><td style="width: 33.3333%;" id="value8_bool">Is Deferred Revenue</td><td style="width: 17.8911%;">Checkbox</td><td style="width: 48.6495%;">This option will be available when Deferred Revenue is enabled in Billing General Settings. An explanation of this can be found in that Admin Guide.</td></tr><tr style="height: 70px;"><td style="width: 33.3333%;" id="value5">Agreement</td><td style="width: 17.8911%;">Single Select</td><td style="width: 48.6495%;">If a charge rate is specific to an agreement, the agreement should be selected from this drop-down. General rates such as 'Remote Support' would be marked as global.</td></tr><tr style="height: 70px;"><td style="width: 33.3333%;" id="custom1"><p>Override Timesheet colour</p></td><td style="width: 17.8911%;">Checkbox</td><td style="width: 48.6495%;">When checked, actions that use this charge rate will display as a different colour on the agent's timesheet. </td></tr><tr style="height: 47px;"><td style="width: 33.3333%;" id="sequence">Sequence</td><td style="width: 17.8911%;">Integer</td><td style="width: 48.6495%;">The value entered here will determine the order of the charge types within dropdowns.</td></tr><tr style="height: 47px;"><td style="width: 33.3333%;" id="inactive">Active</td><td style="width: 17.8911%;">Checkbox</td><td style="width: 48.6495%;">Decides whether this charge rate is in use or not in use. When a rate is made inactive this will be visible in <a href="https://usehalo.com/halopsa/guides/2181/" target="_blank" rel="noopener noreferrer">overriding charge type tables,</a> the name of the type will show as 'inactive' in the table(s). </td></tr></tbody></table><p><br></p><p><strong><span style="font-size: 14pt;">Charge Rates Table</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 18.053%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 48.4876%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="startdate">Start date<br></td><td style="width: 18.053%;">Date</td><td style="width: 48.4876%; text-align: left;">The date from which the below options are applied</td></tr><tr><td style="width: 33.3333%;" id="rate">Rate<br></td><td style="width: 18.053%;">Money</td><td style="width: 48.4876%; text-align: left;">The hourly rate to apply. This can be set to 3 decimal places. <br></td></tr><tr><td style="width: 33.3333%;" id="rateoverride">Rate Override<br></td><td style="width: 18.053%;">Money</td><td style="width: 48.4876%; text-align: left;">Configuration > Billing > Pre-pay provides you with an option to 'use Pay as You Go when Prepay runs out', effectively preventing clients going into a negative pre-pay balance. When this option is enabled and you are using Pre Pay as an amount (Configured at Client level billing settings) & a Rate override is set on this input option, the rate override will be used as the houlry rate once the pre-pay amount has been consumed. </td></tr><tr><td style="width: 33.3333%;" id="use_budget_rate">Override rate with the Project budget rate<br></td><td style="width: 18.053%;">Checkbox</td><td style="width: 48.4876%;">For this setting to be visible, the budget module must be enabled. When selected this will use the rate defined for the budget type on the ticket. Budget types are created in Configuration > Project Management > Budgets. You must make sure the budget module is turned on (the default is for it to be greyed out)</td></tr><tr><td style="width: 33.3333%;" id="minimum">Minimum Minutes<br></td><td style="width: 18.053%;">Integer</td><td style="width: 48.4876%;">Determines the minimum number of minutes to charge when using this Charge Type</td></tr><tr><td style="width: 33.3333%;" id="">Increment Minutes<br></td><td style="width: 18.053%;">Integer</td><td style="width: 48.4876%;">Determines the increment in minutes to bill by when using this Charge Type. For example the remote support could be set to be billed in 15 minute increments.</td></tr><tr><td style="width: 33.3333%;" id="">Round up dropdown</td><td style="width: 18.053%;">Single select</td><td style="width: 48.4876%;">When "Round up only" is selected, the rates will only be rounded up to the nearest increment if going over i.e. if the increment is set to 15 minutes and the task took 16 minutes, then the customer will be billed for 30 minutes. If round up and down is selected then if the time taken was 22 minutes they would be billed for 15 minutes and if it was 23 minutes they would be billed for 30 minutes.</td></tr><tr><td style="width: 33.3333%;" id="oohmultiplier">OOH Multiplier</td><td style="width: 18.053%;">Decimal (2 d.p)</td><td style="width: 48.4876%;">Determines what to multiply the base rate by when actions are performed outside of business hours.</td></tr><tr><td style="width: 33.3333%;" id="weekendmultiplier">Weekend Multiplier<br></td><td style="width: 18.053%;">Decimal (2 d.p)</td><td style="width: 48.4876%;">Determines what to multiply the base rate by when actions are performed on weekend days (Saturday or Sunday). If you have an OOH multiplier set and the weekend days are considered OOH, this multiplier will override the OOH multiplier. </td></tr><tr><td style="width: 33.3333%;" id="holidaymultiplier">Holiday Multiplier<br></td><td style="width: 18.053%;">Decimal (2 d.p)</td><td style="width: 48.4876%;">Determines what to multiply the base rate by when actions are performed during holiday periods. <br></td></tr><tr><td style="width: 33.3333%;" id="contractmultiplier">Contract multiplier</td><td style="width: 18.053%;">Decimal (2 d.p)<br></td><td style="width: 48.4876%;">If this Charge Rate is being allocated to a Clients contract & the client has run out of their allowance, they can be billed using a modified rate (where the rate is this multiplier of the standard rate).<br></td></tr><tr><td style="width: 33.3333%;" id="useagentworkinghours">Use Agents working hours instead of the SLA's for multiplier calculations<br></td><td style="width: 18.053%;">Checkbox</td><td style="width: 48.4876%;">When checked, the OOH/Holiday multiplier is determined by the Working Hours set in the Agent details. When unchecked, the Ticket's SLA working hours are used.</td></tr><tr><td style="width: 33.3333%;" id="surcharge">Apply Surcharge</td><td style="width: 18.053%;">Checkbox</td><td style="width: 48.4876%;">The Surcharges module in Configuration > Billing, must be enabled for this setting to be visible. When checked, this charge rate will apply a Surcharge when applicable.</td></tr></tbody></table>
