<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted"><strong style="box-sizing: inherit; font-weight: 700;">In this guide we will cover:</strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: inherit; font-weight: 700;">- What is the GoIntegrator Integration?</strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: inherit; font-weight: 700;">- Enabling Call Management</strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: inherit; font-weight: 700;">- Connecting GoIntegrator</strong></p><p><br></p><p><br></p><p id="isPasted"><strong><span style="font-size: 14pt;">What is the GoIntegrator Integration?</span></strong></p><p>GoIntegrator can be integrated with Halo to display the call screen when a call is received from GoIntegrator.</p><p><br></p><p><strong><span style="font-size: 14pt;">Enabling Call Management</span></strong></p><p>First, we want to ensure that your Call Management module is enabled. </p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><br style="box-sizing: inherit;"></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;">To do this, head to the <strong><em>Configuration > Channels > Call Management </em></strong>in Halo.</p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><br style="box-sizing: inherit;"></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><img data-fr-image-pasted="true" src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjI5ZTMwOGVmLWUxODAtNGUzZi04ZTg0LWRhODFlZmRmYzljNCJ9.-VYyeMlsAQZmnZhn8t6LcqCu9zxlHKotdMQDu0r0XNs" width="280" height="97" style="box-sizing: inherit; border-style: none; text-align: left;" class="fr-fic fr-dii"></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><strong><span style="font-size: 10pt;">Fig 1. Call Management module.</span></strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><br></p><p>If it is enabled, it will be coloured and if it is disabled, it will be grey. To enable, hover over the module and press the '+'.</p><p><br></p><p><strong><span style="font-size: 14pt;">Connecting GoIntegrator</span></strong></p><p>Click into the module, then select 'General Settings'. Then grab the URL given under the 'Integrations' tab.</p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><br></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><br></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjM5MTRmMGM4LTAyNzAtNDM2NS05ODc3LWQ5MGYzOGE0ZTIzNSJ9.01OB2QGenoziyqnAP-rCoEv71wdR8hU7r0o6D8R4VTw" style="width: 951px;" class="fr-fic fr-dii"></p><p><strong><span style="font-size: 10pt;">Fig 2. URL for call management</span></strong></p><p><br></p><p>Next, we will set up the GoIntegrator side. </p><p><br></p><p>Open up your 'Configuration Menu' and head to 'Integrations'. Here you can add a new one. </p><p><br></p><p>Halo does have a standard integration with GoIntegrator, which means you should be able to find us on the drop-down type menu. Depending on your version of GoIntegrator, this may show as 'NetHelpDesk'. </p><p><br></p><p>Press 'set' once you have selected the integration type, you can tweak the given settings to your liking, test it, and once happy, you can save.</p><p><br></p><p>Next, head to <strong><em>Configuration > Events > Call Events</em></strong>.</p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjA3OWZiMDY4LWQ3NDAtNDIzYS05MTZhLWQ1Mzk1MjkyMGEzNCJ9.-HITdm5GqhMTUL83hUFQB2vkV2Gm6uZiac-hFIBtxQM" style="width: 490px;" class="fr-fic fr-dii"></p><p><strong><span style="font-size: 10pt;">Fig 3. Call Events in GoIntegrator</span></strong></p><p><br></p><p>Here, you can create a custom event that opens up your Halo instance upon answering a call. </p><p><br></p><p>Press add, and choose the trigger 'direction: inbound'.</p><p><br></p><p>Then for action, select 'open web page'. Underneath, you can then add the Halo URL you copied from the call management page.</p><p><br></p><p>Once happy, save that and your calls will automatically open up your Halo instance upon answering the call.</p><p><br></p><p>You can read more on GoIntegrator's page<a href="https://gointegrator.com/help?version=4.2&lang=uk&item=2506" rel="noopener noreferrer" target="_blank"><strong> here</strong></a>. </p><p><br></p><p><em><strong>Note: Halo products are compatible with ALL GoIntegrator products.</strong></em><span style="color: rgb(0, 0, 0);"><em><strong><em> </em></strong></em></span></p>
