<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><style>
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</style><p><strong id="isPasted"><span style="font-size: 11pt;">Configuration > Email > SMS Settings</span></strong></p><p><br></p><p><span style="font-size: 11pt;"><strong>Related Guides:</strong></span></p><ul><li style="font-size: 11pt;"><a href="https://usehalo.com/haloitsm/guides/1915/" rel="noopener noreferrer" target="_blank"><strong id="isPasted">Email to SMS</strong></a></li><li style="font-size: 11pt;"><a href="https://usehalo.com/haloitsm/guides/1441/" rel="noopener noreferrer" target="_blank"><strong>Twillio for SMS Integration</strong></a></li></ul>
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</style><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 14.4812%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 52.1855%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="smstype">SMS Type</td><td style="width: 14.4812%;">Single Select</td><td style="width: 52.1855%; text-align: left;">This will allow you to choose whether you are configuring Halo's own "Email to SMS" service or the Twilio integration's "Twilio SMS" service. These will present different options below.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Email to SMS</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 14.5764%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 52.0903%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="smsprovideraddress">Provider Address</td><td style="width: 14.5764%;">Free Text</td><td style="width: 52.0903%; text-align: left;">This will be the domain of the SMS provider, for example; Text Local, Capal, or any 3rd Party SMS provider.</td></tr><tr><td style="width: 33.3333%;" id="new_smsppassword">Password/PIN</td><td style="width: 14.5764%;">Free Text (Encrypted)</td><td style="width: 52.0903%; text-align: left;">Depending on which Provider is being used, this password will be sent with the email request and will be used to authenticate on the Provider's side to make sure you do belong to the company you say you belong to.</td></tr><tr><td style="width: 33.3333%;" id="smsfromaddress">From Address</td><td style="width: 14.5764%;">Free Text</td><td style="width: 52.0903%; text-align: left;">This will be the email address that you are attempting to send SMS messages from.</td></tr><tr><td style="width: 33.3333%;" id="smsdisplay">Display Name</td><td style="width: 14.5764%;">Free Text</td><td style="width: 52.0903%; text-align: left;">This will be the name that the recipient is told the SMS was sent from.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Twilio SMS</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 14.978%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 51.7621%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="twilliosmsaccountsid">Twilio Account SID</td><td style="width: 14.978%;">Free Text</td><td style="width: 51.7621%; text-align: left;">This value will need to be found on your Twilio Console. The field name on the Console should be "Account SID".</td></tr><tr><td style="width: 33.3333%;" id="new_twilliosmsauthtoken">Twilio Auth Token</td><td style="width: 14.978%;">Free Text (Encrypted)</td><td style="width: 51.7621%; text-align: left;">This value will need to be found on your Twilio Console. The field name on the Console should be "Auth Token".<br></td></tr><tr><td style="width: 33.3333%;" id="twilliosmsfromphonenumber">Twilio Phone Number</td><td style="width: 14.978%;">Free Text</td><td style="width: 51.7621%; text-align: left;">This value will need to be found on your Twilio Console. The field name on the Console should be "My Twilio phone number".<br></td></tr><tr><td style="width: 33.3333%;" id="twilliosmsleadingzerosubstitute">Country Dialling Code</td><td style="width: 14.978%;">Free Text</td><td style="width: 51.7621%; text-align: left;">This will be the Country Code prefix that is attached to phone numbers in your local region. For example, the UK's is +44.</td></tr></tbody></table>
