<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p><strong>Configuration > Language</strong></p><p><br></p><p><strong>Related Guides:</strong></p><ul><li><a href="https://usehalo.com/haloitsm/guides/960" target="_blank" rel="noopener noreferrer"><strong>Languages</strong></a></li></ul>
<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
</style><style>
p {
margin: 0; font-family: "Poppins", sans-serif, "Roboto";
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
.styled-table thead tr th:first-child {
width: 28em; min-width: 28em; max-width: 28em; word-break: break-word;
}
.styled-table thead tr th:nth-child(2) {
width: 8em; min-width: 8em; max-width: 8em; word-break: break-word;
}
.styled-table thead tr th:nth-child(3) {
width: 8em; min-width: 8em; max-width: 8em; word-break: break-word;
}
.styled-table thead tr th:nth-child(4) {
width: 8em; min-width: 8em; max-width: 8em; word-break: break-word;
}
.styled-table thead tr th:nth-child(5) {
width: 8em; min-width: 8em; max-width: 8em; word-break: break-word;
}
.styled-table {
border-radius: 5px;border-collapse: collapse; margin: 25px 0; font-size: 1rem; font-family: "Poppins", sans-serif, "Roboto"; width: 100%; box-shadow: 0 0 20px rgba(0, 0, 0, 0.15);
}
.styled-table thead tr {
text-align: left;border-radius: 5px;
}
.styled-table th {
border-radius: 5px; padding: 12px 15px;
}
.styled-table td {
padding: 12px 15px;
}
.styled-table tbody tr {
border-bottom: 1px solid #dddddd;
}
.styled-table tbody tr:nth-of-type(even) {
background-color: #fafafa;
}
.styled-table tbody tr:last-of-type {
border-bottom: 2px solid $orcolor;
}
</style><p><strong><span style="font-size: 14pt;">Language Settings</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 17.5867%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 49.08%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="defaultlanguage">Default Language</td><td style="width: 17.5867%;">Single Select</td><td style="width: 49.08%; text-align: left;">This allows a selection from any configured languages to be used as a default for any Agents accessing the application.</td></tr><tr><td style="width: 33.3333%;" id="customiselanguage">Customise Language</td><td style="width: 17.5867%;">Button</td><td style="width: 49.08%; text-align: left;">This will open up the menu for creating and configuring language packs. These are used to translate everything to your preferred language. These can also be used to modify your current language to terms that are more specific to your business. "Customers" could be renamed to "Clients" for example. Or Contract renamed to Agreements. The customisation options are easy to navigate, find the settings described in the next heading of this guide.</td></tr><tr><td style="width: 33.3333%;" id="enablemultilanguage">Allow Users to select a Language</td><td style="width: 17.5867%;">Checkbox</td><td style="width: 49.08%; text-align: left;">When checked, this will allow Users to select a language on the Self-Service Portal. If not, the language will be restricted to the default selected above. </td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Customise Language</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 17.4731%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 49.267%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="">Change Flag</td><td style="width: 17.4731%;">Button</td><td style="width: 49.267%; text-align: left;">This will open up a menu for uploading an image file for use of the "Flag" icon that appears alongside the Language Name in lists elsewhere throughout the system.</td></tr><tr><td style="width: 33.3333%;" id="">Preview</td><td style="width: 17.4731%;">Button</td><td style="width: 49.267%; text-align: left;">This will open up a new tab with the language pack applied, so that you can test it out. This will not set the Language Pack as your current preference. </td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Details</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 17.6383%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 49.0284%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="name">Language Name</td><td style="width: 17.6383%;">Free Text</td><td style="width: 49.0284%; text-align: left;">This will be the name of the Language Pack as it appears elsewhere throughout the system.</td></tr><tr><td style="width: 33.3333%;" id="short_name">Language Code</td><td style="width: 17.6383%;">Free Text (One-time entry)</td><td style="width: 49.0284%; text-align: left;">This will be the language code used to label this Language Pack elsewhere throughout the system, and cannot be changed after creation. </td></tr><tr><td style="width: 33.3333%;" id="active">Active - Can be selected<br></td><td style="width: 17.6383%;">Checkbox</td><td style="width: 49.0284%; text-align: left;">When checked, this will enable the Language Pack, making it selectable for anyone with the option to do so to use.</td></tr><tr><td style="width: 33.3333%;" id="is_right_to_left">Right-to-left language<br></td><td style="width: 17.6383%;">Checkbox</td><td style="width: 49.0284%; text-align: left;">When checked, this Language Pack will be formatted so that text is written and read from right to left. This would be used in languages such as Arabic or Kurdish.</td></tr><tr><td style="width: 33.3333%;" id="notes">Notes</td><td style="width: 17.6383%;">Free Text</td><td style="width: 49.0284%; text-align: left;">These notes can be used to describe this language pack to other Agents viewing the configuration, should it not be self-explanatory in the first place. </td></tr><tr><td style="width: 33.3333%;" id="">Load from Language Pack file</td><td style="width: 17.6383%;">Button</td><td style="width: 49.0284%; text-align: left;">Clicking this button will begin the process for loading a language from a .INI file. This will overwrite any pre-existing customised translations, which you will be warned about upon clicking. You will be prompted to upload a .INI file. <strong>This file will need ALL translations included.</strong> Any that are excluded will be removed from the pack, and replaced with "!#?UnknownString?#!".</td></tr><tr><td style="width: 33.3333%;" id="">Export to Language Pack file</td><td style="width: 17.6383%;">Button</td><td style="width: 49.0284%; text-align: left;">Clicking this button will begin the process for exporting this Language Pack to a .INI file. You will be presented with a download screen.</td></tr><tr><td style="width: 33.3333%;" id="">Export to CSV</td><td style="width: 17.6383%;">Button</td><td style="width: 49.0284%; text-align: left;">Clicking this button will begin the process for exporting the entire Language Pack to a .CSV file. You will be presented with a download screen.</td></tr><tr><td style="width: 33.3333%;" id="">Export untranslated to CSV</td><td style="width: 17.6383%;">Button</td><td style="width: 49.0284%; text-align: left;">Clicking this button will begin the process for exporting any untranslated entities in this Language Pack to a .CSV file. You will be presented with a download screen.<br></td></tr><tr><td style="width: 33.3333%;" id="">Export to CSV (Portal)</td><td style="width: 17.6383%;">Button</td><td style="width: 49.0284%; text-align: left;">Clicking this button will begin the process for exporting the Portal-related entities in this Language Pack to a .CSV file. You will be presented with a download screen.</td></tr><tr><td style="width: 33.3333%;" id="">Export untranslated to CSV (Portal)</td><td style="width: 17.6383%;">Button</td><td style="width: 49.0284%; text-align: left;">Clicking this button will begin the process for exporting any untranslated Portal-related entities in this Language Pack to a .CSV file. You will be presented with a download screen.<br></td></tr><tr><td style="width: 33.3333%;" id="">Import from CSV</td><td style="width: 17.6383%;">Button</td><td style="width: 49.0284%; text-align: left;">Clicking this button begins the process for importing Language Packs from a .CSV file. <strong>This file will need ALL translations included.</strong> Any that are excluded will be removed from the pack, and replaced with "!#?UnknownString?#!".</td></tr><tr><td style="width: 33.3333%;" id="">Export Custom Translations</td><td style="width: 17.6383%;">Button</td><td style="width: 49.0284%; text-align: left;">Clicking this button begins the process for exporting non-system field translations. These would be fields who's values can be configured, like priorities for example. A file download will be presented and will be in the form of a .csv file.</td></tr><tr><td style="width: 33.3333%;" id="">Import Custom Translations</td><td style="width: 17.6383%;">Button</td><td style="width: 49.0284%; text-align: left;">Clicking this button begins the process for importing non-system field translations. These would be fields who's values can be configured, like priorities for example. A file upload will be requested, where a .csv file can be selected. This will need to be formatted in the same way as the Export above is. <strong>This file will need ALL translations included</strong>. Any that are excluded will be removed from the pack, and replaced with "!#?UnknownString?#!".<br></td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Key Terms, Field Labels, Field Hints, Miscellaneous Terms, Application Phrases, Not Translated</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 17.1244%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 49.5423%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="">ID</td><td style="width: 17.1244%;">Free Text (Read Only)</td><td style="width: 49.5423%; text-align: left;">This ID will be used to identify this line entry, usually via the database.</td></tr><tr><td style="width: 33.3333%;" id="">Description</td><td style="width: 17.1244%;">Free Text (Read Only)</td><td style="width: 49.5423%; text-align: left;">This describes the entity which is being translated. With this information, it should be clear as to where this entity is located.</td></tr><tr><td style="width: 33.3333%;" id="">Default Value</td><td style="width: 17.1244%;">Free Text (Read Only)<br></td><td style="width: 49.5423%; text-align: left;">This will be the default translation of this entity, and will be used if no Translated String is specified.</td></tr><tr><td style="width: 33.3333%;" id="">Context</td><td style="width: 17.1244%;">Free Text (Read Only)<br></td><td style="width: 49.5423%; text-align: left;">The text in this column can be used to further help identify the use of this entity and where it might be found. This is mainly intended for the interpretation of the Description field for non-English speaking clients. </td></tr><tr><td style="width: 33.3333%;" id="">Translated String</td><td style="width: 17.1244%;">Free Text</td><td style="width: 49.5423%; text-align: left;">The text entered here will be the new value displayed in place of the default value for this particular entity. An example may be "Holiday" > "Vacation".</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Translate Your Data</span></strong></p><p id="isPasted">You can provide translations for some of the data you input into the application, such as Services and Self-Service Portal Buttons. <span style="font-size: 13px;">This can be configured via the relevant entity, i.e. the Service Details screen.</span></p><p><span style="font-size: 13px;"><br></span></p><p>Look out for the button below when you are in the edit mode of a page, this symbolises data that can be translated: <span style="font-size: 13px;"><a id="isPasted" style="box-sizing: inherit; color: rgb(15, 97, 161); background-color: rgb(255, 255, 255); touch-action: manipulation; text-decoration: none; cursor: default; font-family: Poppins, sans-serif, Roboto; font-size: 13px; font-style: italic; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;">Add translations</a></span></p><p><br></p><p><span style="font-size: 13px;"><strong><em>NB:</em></strong> If you would like ticket categories to be translated, you must checkbox on the following advanced setting (Configuration > Advanced Settings): "Track Ticket category by ID and name"</span></p>
