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</style><p><strong>In this guide we will cover:</strong></p><p><strong>- What Logs Halo Stores and for How Long</strong></p><p><br></p><p><br></p><p><strong>Related Guides:</strong></p><ul><li><a href="https://usehalo.com/haloitsm/guides/2435" target="_blank" rel="noopener noreferrer"><strong>Backend Service Monitoring</strong></a><a href="https://usehalo.com/haloitsm/guides/2435" target="_blank" rel="noopener noreferrer"><br></a></li><li style="font-weight: bold;"><a href="https://usehalo.com/haloitsm/guides/2592" target="_blank" rel="noopener noreferrer" style="font-weight: bold;"><strong>Redact Sensitive Audit Logs on a Ticket</strong></a></li><li style="font-weight: bold;"><a href="https://usehalo.com/haloitsm/guides/2614" target="_blank" rel="noopener noreferrer"><strong>Redacting Card and Social Security Numbers (SSNs)</strong><br></a></li></ul><p><br></p><p><strong><br></strong></p><p><strong><span style="font-size: 14pt;">What Logs Halo Stores and for How Long</span></strong></p><p><span style="font-size: 11pt;">This table covers the basis of the most commonly referenced logs within the system, and how long the data in them is stored for. When contacting support for troubleshooting, if the length of time specified has since past, please provide a more recent example.</span></p><p><span style="font-size: 11pt;"><style>
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table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
</style></span></p><style>
p {
margin: 0; font-family: "Poppins", sans-serif, "Roboto";
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
.styled-table thead tr th:first-child {
width: 28em; min-width: 28em; max-width: 28em; word-break: break-word;
}
.styled-table thead tr th:nth-child(2) {
width: 8em; min-width: 8em; max-width: 8em; word-break: break-word;
}
.styled-table thead tr th:nth-child(3) {
width: 8em; min-width: 8em; max-width: 8em; word-break: break-word;
}
.styled-table thead tr th:nth-child(4) {
width: 8em; min-width: 8em; max-width: 8em; word-break: break-word;
}
.styled-table thead tr th:nth-child(5) {
width: 8em; min-width: 8em; max-width: 8em; word-break: break-word;
}
.styled-table {
border-radius: 5px;border-collapse: collapse; margin: 25px 0; font-size: 1rem; font-family: "Poppins", sans-serif, "Roboto"; width: 100%; box-shadow: 0 0 20px rgba(0, 0, 0, 0.15);
}
.styled-table thead tr {
text-align: left;border-radius: 5px;
}
.styled-table th {
border-radius: 5px; padding: 12px 15px;
}
.styled-table td {
padding: 12px 15px;
}
.styled-table tbody tr {
border-bottom: 1px solid #dddddd;
}
.styled-table tbody tr:nth-of-type(even) {
background-color: #fafafa;
}
.styled-table tbody tr:last-of-type {
border-bottom: 2px solid $orcolor;
}
</style><p><br></p><table class="styled-table grid" style="width: 100%; height: 336px;"><colgroup><col style="width: 33.3333%;"></colgroup><colgroup><col style="width: 33.3333%;"></colgroup><colgroup><col style="width: 33.3333%;"></colgroup><tbody><tr><td style="text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Area</span></strong></td><td style="text-align: left; background-color: rgb(0, 204, 248);"><strong data-pasted="true"><span style="color: rgb(255, 255, 255); font-size: 12pt;">Table</span></strong></td><td style="text-align: left; background-color: rgb(0, 204, 248);"><strong data-pasted="true"><span style="color: rgb(255, 255, 255); font-size: 12pt;">Length of Time</span></strong></td></tr><tr><td>Audit</td><td>audit</td><td>Not deleted, but some information may have been <a href="https://usehalo.com/haloitsm/guides/2592" target="_blank" rel="noopener noreferrer"><strong>manually redacted</strong></a> by an administrator if enabled</td></tr><tr><td>Automations</td><td>automation</td><td>30 days</td></tr><tr><td>Change History</td><td>devicechange, invoicechange, licencechange, userchange</td><td>Not deleted</td></tr><tr><td>Chat</td><td><p data-pasted="true">livechatheader</p></td><td>3 days, unless chat is made into a ticket</td></tr><tr><td>Events</td><td>event</td><td>30 days</td></tr><tr><td>Event Management Events</td><td>incomingevent</td><td><p data-pasted="true">"Number of days to retain matched event logs for" and "Number of days to retain unmatched event logs for" set in Configuration > Event Management > General Settings</p></td></tr><tr style="height: 47px;"><td>Incoming Emails</td><td>incomingemail</td><td>14 days<br><br><strong><em>Note: This may be less if receiving a large number of emails.</em></strong><br><br><strong><em>Note: Automatic </em></strong><a href="https://usehalo.com/haloitsm/guides/2614" target="_blank" rel="noopener noreferrer"><strong><em>redaction of card numbers or SSNs</em></strong></a><strong><em> will not be redacted in incoming logs - the JSON of the full email will show in integrationrequest where irmsid=5</em></strong></td></tr><tr><td>Integration Webhooks</td><td>integrationrequest</td><td>14 days</td></tr><tr style="height: 47px;"><td>Notifications</td><td>escmsg</td><td>10 days</td></tr><tr><td>Outgoing Emails</td><td>outgoingemail</td><td>14 days<br><br><strong data-pasted="true"><em>Note: This may be less if sending a large number of emails.</em></strong><br></td></tr><tr><td>Task Scheduler</td><td>tasktrace, trace</td><td>7 days</td></tr><tr><td>Webhook Events</td><td>webhookevent</td><td>"Day(s) to Retain Logs" set under each webhook in Configuration > Integrations > Webhooks</td></tr></tbody></table><p><br></p>
