<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}</style><p>&quot;My Account&quot; is the hub which allows you find all information around you, your preferences and your account from any page within your instance.&nbsp;&nbsp;</p><p>To access &quot;My Account&quot;, you can navigate via any page by clicking the &quot;Profile Icon&quot; in the top right of the page, then clicking &quot;My Account&quot;.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjQ5OWRiZjE2LTM1M2UtNGU4Mi1iNGQ5LTllZGExYTA2ZmQ4YSJ9.8sBX107SY5Vfb_9PPp1lh7sG33IAvr0L8QI-YXZtcpM" class="fr-fic fr-fil fr-dib" width="357" height="385"></p><p><br></p><p>This will open up the main &quot;My Account&quot; Screen:</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImViNjRiNzY4LTMxZjktNDUxOS1hNzc4LTJlZWVhODQzYTU3YSJ9.8hXeTaE_gvA1nCgsmz_KuTb1hNY4xk7BprAlCVXYyuQ" class="fr-fic fr-fil fr-dib" width="699" height="821"></p><p><br></p><p>From here you can access:</p><p><br></p><ul><li><p><strong>Details:</strong> This is the personal information that is stored against the Agent.</p></li><li><p><strong>Activity:</strong> This is the live feed of current actions of this Agent, such as public and private notes against tickets.</p></li><li><p><strong>Preferences:&nbsp;</strong>This is where you can view/configure permissions, from visual colour schemes to email signatures.</p></li><li><p><strong>Departments &amp; Teams:</strong> View/Edit access to departments, sections and client restrictions with Halo.</p></li><li><p><strong>Permissions:</strong> View/Edit the permissions associated with your account.</p></li><li><p><strong>Client Restrictions:&nbsp;</strong>Add/modify/view any restrictions an agent has on clients.</p><p><br></p></li><li><p><strong>Access Control:&nbsp;</strong>If the agent is not an administrator, their access restrictions can be viewed here. As an administrator, you can set an agents access control here.&nbsp;</p></li></ul><p><br></p><p>You can also change your agent&#39;s profile picture by using the &#39;change profile picture&#39; action in the top.</p><p><br></p><p><br></p>